Dragon center app doesn't work anymore ?

[folclor15fd02ea]

Hello,

Since this morning i have a problems with the MSI Dragon center app, after an update the "MSI Device" "Scenario" "Gaming Mode" buttons in top right are gone and on the left too, (Where are the green rectangles on my pictures) so I can no longer control my equipment except true color and mystic light.. I try to uninstall/reinstall but nothing.. Please if you can help me thank you in advance
I attach 2 pictures (First my Dragon Center and second a screen of Dragon Center on msi.com)

 

[Alan J T]

Dragon center has been replace with MSI Centre https://download.msi.com/uti_exe/mb/MSI_Center_1.0.41.0.zip

 

[folclor15fd02ea]

Yes I know but on MSI Center I have just install the app "User Scenerio" and when i clicked on open, nothing is happening and this redirects me to the support tab..
(A little video of what it does to me) https://streamable.com/f4qe19

 

[Alan J T]

Yes I know but on MSI Center I have just install the app "User Scenerio" and when i clicked on open, nothing is happening and this redirects me to the support tab..
(A little video of what it does to me) https://streamable.com/f4qe19

Could be it need intel software installed to work correctly I am running AMD and do have the Ryzen master install that does same as Intel Extreme Tuning Utility but for AMD

There is a Manual if your up to a bit of Light reading CoffCoff
MSI CENTER User Manual

 

[folclor15fd02ea]

I know this, I have Intel Extreme Tuning Utility installed, all was working correctly a few days ago, MSI Center didn't work anymore so I uninstalled it and installed Dragon center to see, but nothing worked

 

[teletubby_po]

are you installing the latest version of MSI Center? and do you have the issue with light mode?
uninstall MSI application with this tool first, then re-install MSI center 1.0.41.0 and don't switch to dark mode.

MSI removal tool [newest version]
https://download.msi.com/uti_exe/nb/MSICenterUninstaller.zip

MSI Center 1.0.41.0

Get $MSI Center from the Microsoft Store

MSI Center is a brand new platform which will combine all MSI’s exclusive features. Now you can find all your favorite features like Gaming Mode or Smart Priority in the Feature Sets page. Build your own control center just as you want! All the latest MSI features like Smart Image Finder, MSI...

www.microsoft.com

If the issue persists you could also share your log here

The tool is for collecting MSI Center/Dragon Center/Creator Center log file for troubleshoot.
https://download.msi.com/uti_exe/nb/MSI-Collect-Log-Tool.zip

 

[folclor15fd02ea]

are you installing the latest version of MSI Center? and do you have the issue with light mode?
uninstall MSI application with this tool first, then re-install MSI center 1.0.41.0 and don't switch to dark mode.

MSI Center 1.0.41.0

Get $MSI Center from the Microsoft Store

MSI Center is a brand new platform which will combine all MSI’s exclusive features. Now you can find all your favorite features like Gaming Mode or Smart Priority in the Feature Sets page. Build your own control center just as you want! All the latest MSI features like Smart Image Finder, MSI...

www.microsoft.com

If the issue persists you could also share your log here

Yes I installed the latest version of this [***CENSORED***].. I tried you'r solution with the Msi removal tools and that doesn't work too.. so I give you my logs

 

[teletubby_po]

you're attaching the tool, not the log

 

[folclor15fd02ea]

Oh yes my bad.. I attach a link Mega because the file is too big for the server

https://mega.nz/file/LepSiB4A#Ej4Gbmmn9pvQt_Vd9ddpsrL8jB3CYkswA4kYPVLtRLQ

 

[folclor15fd02ea]

Nobody have a solution please ?