DS502 not being detected as headset in Windows 10

roy_dc_96

New member
PRIVATE E-2
Joined
Jul 17, 2020
Messages
1
Hi, I just got my new DS502 headset and had to download the drivers and utility software from MSI's product page (my laptop doesn't have an optical disc drive). After installing the software, and even before doing so, my headset isn't working at all; no audio and no mic. Windows does detect (I guess) the headset, as in the Volume Mixer I can see them in the options; however, in the Device Administrator it only appears as a USB audio device, and in the Sound Configuration options, it appears as such too. I've tested them with YouTube, Spotify, and the built-in system sound test, and still nothing.

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Appreciate any help!
 

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fatedust

Member
FIRST LIEUTENANT
Joined
Apr 9, 2020
Messages
552
Have you tried to uninstall, reboot, and reinstall the driver?
 
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