Dynamic Dashboard III Issue - X870E Godlike

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NAnhKhoa.P156a02db

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Hi,
I have a problem with Dynamic Dashboard III on X870E Godlike.
Dashboard have a problem with show information such as temp, dynamic image, ... LCD flickers when show information temp.
If you have any way to fix it, please help me.
Thank you so much.
Best regard.

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Slackaveli said:
did you update data first? with the tool linked in this thread?
Remove the fan hub, clear bios , load back in and try the tool again.
Do it without using EXPO on the ram or PBO. Clear CMOS and load in stock, run the tool.
Then if it updates and corrects Id leave the fan hub out. I think the connection on that proprietary connector and logging causes the glitch. And maybe unstable OC/ram making it more likely to happen. To me it happen when i was loading in with EXPO (which is unstable even though it's on the QVL lol). I only run my tested stable manual ram timings now.
Click to expand...
This is about the new official tool on the board support page. I cannot get my dashboard into a state where it shows anything but black and stays connected to do an update.

I don't have EXPO, as I use 128 GB of memory and EXPO would certainly not work with that. It's running with JEDEC base specifications.
 
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All of these troubleshooting attempts—the list of questions someone posted or the "did you do this or that" queries—what's really the point? What's the intended outcome here?

We aren't going to resolve the issue entirely on our own without any assistance from MSI. We have no idea what MSI knows, since it's obvious they have no intention of communicating that. We don't know if anything we've said in this thread has any value to them, or if they're even reading it at all.

Here are your four options as I see it:
  1. 1. Attempt the workaround and hope that it fixes the issue permanently.
  2. 2. RMA the board and hope they send you one that doesn't present the same issue again.
  3. 3. Refund it and buy a new one.
  4. 4. Throw it in the trash and buy a new one.
From what I'm seeing, I predict that neither the workaround nor the RMA will permanently resolve anything.
 
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Does anyone know which device it is in device manager? when i open device manager its constantly refreshing the list but dont know whats being added and removed. thats the reason its failing its update.
 
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msi.reversion53151302cf said:
All of these troubleshooting attempts—the list of questions someone posted or the "did you do this or that" queries—what's really the point? What's the intended outcome here?

We aren't going to resolve the issue entirely on our own without any assistance from MSI. We have no idea what MSI knows, since it's obvious they have no intention of communicating that. We don't know if anything we've said in this thread has any value to them, or if they're even reading it at all.

Here are your four options as I see it:
  1. 1. Attempt the workaround and hope that it fixes the issue permanently.
  2. 2. RMA the board and hope they send you one that doesn't present the same issue again.
  3. 3. Refund it and buy a new one.
  4. 4. Throw it in the trash and buy a new one.
From what I'm seeing, I predict that neither the workaround nor the RMA will permanently resolve anything.
Click to expand...
There might be a 5th option.

If the new FW and Data update fixes the issue, If MSI lets us know and confirms that this fault lies with ONLY the Dynamic Dashboard 3 detachable interface/screen, people could just RMA the module itself vs the entire board so they could keep a mostly working system in the meantime and power on using the Power Restore on Power Loss setting while they wait and avoid a lot of hassle.
 
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havokg156802d9 said:
There might be a 5th option.

If the new FW and Data update fixes the issue, If MSI lets us know and confirms that this fault lies with ONLY the Dynamic Dashboard 3 detachable interface/screen, people could just RMA the module itself vs the entire board so they could keep a mostly working system in the meantime and power on using the Power Restore on Power Loss setting while they wait and avoid a lot of hassle.
Click to expand...
Ifs and hopium, the fuel that drives this thread.

You are correct about there being at least one more possibility, but it hinges on MSI.

MSI is Lucy and we are Charlie Brown. We can try all day to kick the football, but it's futile when Lucy pulls it away every time. It's possible to kick the football, but not probable.
 
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NovaSpectre said:
Does anyone know which device it is in device manager? when i open device manager its constantly refreshing the list but dont know whats being added and removed. thats the reason its failing its update.
Click to expand...

Do you have any USB devices plugged into the EZ BRIDGE the Dynamic Dashboard is connected to?
I tried looking at Device Manager but didn't see anything obvious.
 
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scholzden+ms15a302e4 said:
Well, that is what I've been trying to do - get a new dynamic dashboard via support. Others on Reddit mentioned they got one. My ticket so far leads nowhere.
Click to expand...
I tried to contact them as well. I didn't get nothing, I got less than nothing. I came out on the other side with only a loss of time and energy. This is one of the factors that made me pivot on the topic. I see no value in pursuing resolution.
 
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msi.reversion53151302cf said:
Ifs and hopium, the fuel that drives this thread.

You are correct about there being at least one more possibility, but it hinges on MSI.

MSI is Lucy and we are Charlie Brown. We can try all day to kick the football, but it's futile when Lucy pulls it away every time. It's possible to kick the football, but not probable.
Click to expand...
Yes, There really should be an official statement by MSI to remove a lot of the guesswork and confusion.

I don't have much hope on that though, there wasn't even instructions provided for the Official MSI Update tool on the x870e Godlike Firmware page
*EDIT* There is instructions now "Firmware user manual", I must have checked too early before or there was a website caching issue locally for me.

1736542705475.png


They especially need to address the multiple stages of failure, what's recoverable by a FW and Data update, or when it's time to send in an RMA for the Dynamic Dashboard/EZ Bridge or the entire motherboard itself, and if it's an RMA, offer expedited service to make good on the trouble people have been experiencing.
 
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@Pangolin Heads up,
Since the Official MSI Update tool "DYNAMIC DASHBOARD III Firmware Tool" has been released publicly on the x870e Godlike Firmware page, the old post from December 5th should likely be edited to link to that Update Tool instead and new instructions PDF

FYI, The Tool is misspelled on the official site as "DASHBORAD" instead of "DASHBOARD"
I let MSI Chat know of this mistake and they said they let the team know.

Old post and gdrive link:

New MSI Update Tool "DYNAMIC DASHBOARD III Firmware Tool"
www.msi.com

MEG X870E GODLIKE | Gaming Motherboards｜Best Motherboard for AI PC｜MSI

The MEG X870E GODLIKE AMD AM5 gaming motherboard features cutting-edge connectivity, including Wi-Fi 7, 10G LAN, high-speed USB and DDR5, PCIe 5.0, and M.2 Gen5. It’s the ultimate gaming motherboard for AI-powered PCs and future upgrades.
www.msi.com www.msi.com

People could find that old tool and fw/data update while searching this issue and accidentally use that outdated tool and FW / Data update and end up with the issue re-occurring 7 days or so as that old outdated FW and Data version has been proven to not solve the issue.

It's to be proven if the new tool and FW/DATA update solves the issue for some people.
 
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To be clear about what I said regarding my interaction with MSI technical support--they just kept copying and pasting the basic instructions for the update tool and telling me how to start an RMA. They refused to acknowledge anything that I said which deviated from their script. That's why my 4 options included only the update tool or board RMA. They refused to answer my questions about if a dead dashboard itself could be replaced or if the tool would work on one. They said nothing about the frequent device disconnection either.

I rarely have an S-tier customer service experience, but one that comes to mind is GGG for Path of Exile, who spoke to me like a real person and fulfilled abnormal requests. I would rate MSI's customer service an F-tier. They didn't treat me like a person with their responses and actively ignored me.

Even if someone reports back that they've attained acceptable resolution, it's anecdotal and possibly an anomalous result.

Which all comes back around to the same issue--they have not communicated anything publicly in a clear and definitive manner that would dispel all confusion and doubt.
 
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msi.reversion53151302cf said:
To be clear about what I said regarding my interaction with MSI technical support--they just kept copying and pasting the basic instructions for the update tool and telling me how to start an RMA. They refused to acknowledge anything that I said which deviated from their script. That's why my 4 options included only the update tool or board RMA. They refused to answer my questions about if a dead dashboard itself could be replaced or if the tool would work on one. They said nothing about the frequent device disconnection either.

I rarely have an S-tier customer service experience, but one that comes to mind is GGG for Path of Exile, who spoke to me like a real person and fulfilled abnormal requests. I would rate MSI's customer service an F-tier. They didn't treat me like a person with their responses and actively ignored me.

Even if someone reports back that they've attained acceptable resolution, it's anecdotal and possibly an anomalous result.

Which all comes back around to the same issue--they have not communicated anything publicly in a clear and definitive manner that would dispel all confusion and doubt.
Click to expand...

Out of curiosity, did you try MSI Chat or just their web ticketing system?
I hadn't yet until I reported the misspelling of DASHBOARD. Seemed pretty nice, at least the agent I got.

If this issue re-occurs for me, I'll try their chat vs their ticketing system and see how it goes.
 
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havokg156802d9 said:
Out of curiosity, did you try MSI Chat or just their web ticketing system?
I hadn't yet until I reported the misspelling of DASHBOARD. Seemed pretty nice, at least the agent I got.

If this issue re-occurs for me, I'll try their chat vs their ticketing system and see how it goes.
Click to expand...
When I was trying to get help I used the web chat and the rep was BEYOND unhelpful and could not provide any answers or support and could only tell me to RMA with out any further detail. when asked if they could RMA just the dash they outright stated NO. and the RMA ticket process is only for the motherboard and not the dash. I think the best chance you might have with getting better results would be via the ticket system and NOT their live chat as the live chat sends you to the link for creating an RMA and in that process you are expected to pay for shipping them the product with no guarantee on fix nor time frame. its VERY unfortunate. I can only cross my fingers that this new firmware/data update tool on the site actually works and we will see in the next week or so how that turns out however for those that have a bridge that can't be updated... :-( I don't think there is anything more than to either RMA or return to where you bought it from and get a replacement and then apply the official update on the new board with the hope that it is no longer an issue on the new board.

for the price of this product (at this point price shouldn't matter) this has been a HORRID experience and NONE of this is something any one of us should have had to go through.
 
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@Pangolin Hi, can you please inform MSI that we would like a direct statement on this issue? If not then I’m just going to rip this piece of junk out of my system and make it a legal matter. I think we deserve an official statement at this point. We are being treated like literal garbage.
 
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durrill153502d5 said:
When I was trying to get help I used the web chat and the rep was BEYOND unhelpful and could not provide any answers or support and could only tell me to RMA with out any further detail. when asked if they could RMA just the dash they outright stated NO. and the RMA ticket process is only for the motherboard and not the dash. I think the best chance you might have with getting better results would be via the ticket system and NOT their live chat as the live chat sends you to the link for creating an RMA and in that process you are expected to pay for shipping them the product with no guarantee on fix nor time frame. its VERY unfortunate. I can only cross my fingers that this new firmware/data update tool on the site actually works and we will see in the next week or so how that turns out however for those that have a bridge that can't be updated... :-( I don't think there is anything more than to either RMA or return to where you bought it from and get a replacement and then apply the official update on the new board with the hope that it is no longer an issue on the new board.

for the price of this product (at this point price shouldn't matter) this has been a HORRID experience and NONE of this is something any one of us should have had to go through.
Click to expand...
That's a terrible shame and disheartening, sorry to hear that :(
 
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havokg156802d9 said:
@Pangolin Heads up,
Since the Official MSI Update tool "DYNAMIC DASHBOARD III Firmware Tool" has been released publicly on the x870e Godlike Firmware page, the old post from December 5th should likely be edited to link to that Update Tool instead and new instructions PDF

FYI, The Tool is misspelled on the official site as "DASHBORAD" instead of "DASHBOARD"
I let MSI Chat know of this mistake and they said they let the team know.

Old post and gdrive link:

New MSI Update Tool "DYNAMIC DASHBOARD III Firmware Tool"
www.msi.com

MEG X870E GODLIKE | Gaming Motherboards｜Best Motherboard for AI PC｜MSI

The MEG X870E GODLIKE AMD AM5 gaming motherboard features cutting-edge connectivity, including Wi-Fi 7, 10G LAN, high-speed USB and DDR5, PCIe 5.0, and M.2 Gen5. It’s the ultimate gaming motherboard for AI-powered PCs and future upgrades.
www.msi.com www.msi.com

People could find that old tool and fw/data update while searching this issue and accidentally use that outdated tool and FW / Data update and end up with the issue re-occurring 7 days or so as that old outdated FW and Data version has been proven to not solve the issue.

It's to be proven if the new tool and FW/DATA update solves the issue for some people.
Click to expand...
It's been 12 days without the issue for me since i uploaded data dec 29. in fact i experienced it for all of 20 minutes only that one day. I havent even done the new update yet bc it's been rock solid.
As always your mileage may vary.

As for support, i dont think a level 1 agent is going to know a damn thing. We would have to request ticket escalation.
 
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Slackaveli said:
It's been 12 days without the issue for me since i uploaded data dec 29. in fact i experienced it for all of 20 minutes only that one day. I havent even done the new update yet bc it's been rock solid.
As always your mileage may vary.

As for support, i dont think a level 1 agent is going to know a damn thing. We would have to request ticket escalation.
Click to expand...
That's great to hear Slackaveli. Did you ever experience USB Disconnect / Reconnect spam like others did?
I never have. Only loading + data corruption then eventually a black screen / no display.

The original tool "fixed" my own issues by just doing a DATA update, my FW version was already on the version that tool came with so skipped a FW update.
I did apply the Data and FW update with the new tool though. Hopefully that fixes it for me.

For others I hope there ends up something that can be done for you :( Or at least just a EZ Bridge module RMA.
 
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havokg156802d9 said:
I don't have much hope on that though, there wasn't even instructions provided for the Official MSI Update tool on the x870e Godlike Firmware page
*EDIT* There is instructions now "Firmware user manual", I must have checked too early before or there was a website caching issue locally for me.
Click to expand...
I already noted yesterday that those were available. I had them from the beginning.

msi.reversion53151302cf said:
To be clear about what I said regarding my interaction with MSI technical support--they just kept copying and pasting the basic instructions for the update tool and telling me how to start an RMA. They refused to acknowledge anything that I said which deviated from their script. That's why my 4 options included only the update tool or board RMA. They refused to answer my questions about if a dead dashboard itself could be replaced or if the tool would work on one. They said nothing about the frequent device disconnection either.
Click to expand...
I got a standard response about getting it RMA'ed which in my region would be done via the vendor only. I noted to them that this is not acceptable and asked to please re-read the ton of threads about the issue I sent them and escalate the issue up, noting that multiple people on reddit stated that they agreed to send only a new replacement dashboard (which I'd be willing to try to exchange), after that the support apologizes and said they get back to me, having escalated to respective personnel. I never got a hint to the firmware stuff at all. I did answer the ticket today again noting I saw the firmware update and tried it unsuccessful, hinting at getting a DD3 replacement to be a potential solution IF that firmware update actually resolves things permanently. It feels a bit like I am doing their job.

It would be great if everyone that had to deal with their support would make clear this is broader issue and request escalation as long as we have no way to hear from an official here or anywhere else.
 
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Slackaveli said:
It's been 12 days without the issue for me since i uploaded data dec 29. in fact i experienced it for all of 20 minutes only that one day. I havent even done the new update yet bc it's been rock solid.
As always your mileage may vary.

As for support, i dont think a level 1 agent is going to know a damn thing. We would have to request ticket escalation.
Click to expand...
agreed. at least for me right now it's not worth the time or effort as I have already wasted so much of my time on this. if I consider the value of my time and how much I have spent on this issue... its cost me WAY over what I spent on the board. its unfortunate how this is being handled.
 
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