Dynamic Dashboard III Issue - X870E Godlike

[NAnhKhoa.P156a02db]

Hi,
I have a problem with Dynamic Dashboard III on X870E Godlike.
Dashboard have a problem with show information such as temp, dynamic image, ... LCD flickers when show information temp.
If you have any way to fix it, please help me.
Thank you so much.
Best regard.

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[ebednar1159602dd]

This is such a joke

 

[jive]

So apparently this is happening to quite a bit of people that were willing to spring $1100.00 for a premium motherboard. It's simply just not right. This should not simply be a RMA, but should be dealt with, with full replacements and a credit of some sort. They might balk at this, and if they do, then they do not understand (or care) about taking care of their customers in a truly acceptable way.

To be clear, they can take care of this and make it right with stellar customer service. Taking care of their premium spenders shouldn't be out of the question. Let's see what they actually do.

 

[Slackaveli]

Thank you for reporting this, sorry it happened to you. This is a bit ridiculous, MSI Really needs to make an official statement or recall.
For the USB 2.0 JAF_2 connector, the VCC and Ground pins were not swapped or connected wrong right?

That's really scary. I think I'll continue to avoid using both the JAF_2: EZ Conn-Header V2 and JUSB_BRG_1: USB 2.0 on the EZ Bridge then entirely.
Now I'm even hesitant to continue to use the EZ Control hub.

I hope there's nothing else that crops up =/

bro, i know we were promised a lot of features were arent getting to use but getting rid of the bridge and the other 'QOL' cables seems like the smart move.
I still havent corrupted since dec 29th. I use this PC for 14 hrs a day everyday, too. Even posted into Windows with some unstable ram settings without corrupted.

 

[Slackaveli]

Things just get worse and worse. I'm refreshing the Newegg Taichi page every 15 minutes in a desperate attempt to get off this runaway train. At this point I don't care what I end up having to do, even if I have to pay $700 to some scalper for the Taichi, or play rotating returns with Newegg for a temporary replacement until I get the Taichi, I'm dumping this Hell–like board into the Newegg return bin.

Taichi? Naw, Fam, WHY? That board has the worst ram tuning of any x870e board.

 

[msi.reversion53151302cf]

So apparently this is happening to quite a bit of people that were willing to spring $1100.00 for a premium motherboard. It's simply just not right. This should not simply be a RMA, but should be dealt with, with full replacements and a credit of some sort. The might balk at this, and if they do, then they do not understand (or care) about taking care of their customers in a truly acceptable way.

To be clear, they can take care of this and make it right with stellar customer service. Taking care of their premium spenders shouldn't be out of the question. Let's see what they actually do.

They don't have stellar customer service. That isn't even up for question. It's been proven many times, over many more years than just this issue.

They won't credit or any sort of compensation.

I don't know why people keep believing that these companies need to put in any effort toward those who complain when they will still make record profits by ignoring those people.

It's like people who complain about things in games and yet those games still make record sales. For one, most people are ignorant of issues and enjoy products in bliss. Secondly, most people who have issues with a product do not complain and do not return the product. Amazon, for example, only offers such generous refunds and returns because most people simply do not request a refund or initiate a return.

Just like in any community of people, including places like reddit or Discord, less than 1% of people actually post anything or comment. Most people are just lurking on the sidelines, and those people are also maybe 20% of all consumers of the product.

The point is that you mean nothing to them, and your threats and words are laughable in the overall operation of their corporation.

They would have been scrambling to make public announcements and be constantly transparent about what they are doing to resolve this issue if what I said isn't true.

 

[RyzenRider]

be cautious with the new firmware I can't update data and it is stuck on Loading

 

[Slackaveli]

Pretty sad that someone’s home will need to burn down or there to be a loss of life for MSI to f@$!ing say anything to us. Tells you what kind of company we are dealing with. Profits and protecting reputation above all else.

These firmware updates are them just throwing sh!t at the wall seeing if it sticks, dangling us all along past our return periods.

If this doesn’t get picked up by a tech outlet we need to organize over at Reddit and start a class action lawsuit.

I mean, I'll certainly take my check.

 

[igo154102da]

Windows Settings -> System -> Sound -> More sound settings -> Sounds tab -> Set Sound Scheme to No Sounds, or select Device Connect | Device Disconnect and set the sound to None in the drop–down menu.

Turn off the LED Lighting for the motherboard, either physically on the motherboard via the switch at the bottom, in BIOS, or in the MSI Center.
View attachment 198153

Now there's no longer a problem with your motherboard! Enjoy eternal bliss!

Problem is, windows constantly refreshes devices and introduces a very annoying keyboard input lag, everything feels sluggish for a few seconds every 25 seconds (in my case). I had no sounds enabled and was freaking out what happened and why all of a sudden my PC started to stutter and lag and it was impossible to play games.

 

[igo154102da]

View attachment 198156
be cautious with the new firmware I can't update data and it is stuck on Loading

I was able to update today, after leaving it without power for a night.

 

[msi.reversion53151302cf]

Problem is, windows constantly refreshes devices and introduces a very annoying keyboard input lag, everything feels sluggish for a few seconds every 25 seconds (in my case). I had no sounds enabled and was freaking out what happened and why all of a sudden my PC started to stutter and lag and it was impossible to play games.

Yeah, if someone can't get it to update and they are having the lag, the only recourse is to pull the Bridge from the motherboard and use alternative methods to turn the PC on.

I was able to update today, after leaving it without power for a night.


View attachment 198157

That's what I did before successfully updating mine, when my Dashboard was dead and having the reconnecting issue. But I didn't intentionally leave the PSU switched off overnight for the update. I was just doing it because I always switch it off; also because I was using the BIOS option to power it on.

 

[Slackaveli]

I have a theory on the root cause of the EZ Bridge issues. It looks like is is running this processor: https://www.nuvoton.com/export/resource-files/en-us--DS_N9H26_Series_EN_Rev1.28.pdf.

I think there's some kind of bug where the processor can incorrectly overwrite some of the storage where the program is kept. Once this happens, there's a runtime failure that can occur during early power on (blank screen) or mid power on (stuck on loading) or later (corrupted display).

I'm still a little fuzzy on why unplugging this for an hour gets it to reset, but I suspect there's some kind of state that persists when powered down, normally fed a trickle by the coin cell. When that trickle is removed, it will eventually lose all state, and come up for a clean power on, recopying the factory settings and program from some storage ROM. Its very similar to what "clear CMOS" does on a motherboard. Its not clear to me why it takes an hour instead of 30s (Typical time it takes for this behavior to happen to motherboard when coin cell is removed). But the MSI tech may have just been being conservative with the number.

Another theory on the failure mechanism is that the SDRAM memory gets corrupted from unstable power during normal usage. Sometimes a couple of bits get flipped, and if they are important ones (like a pointer, for instance) then they result in some random access to the storage device. I'm pretty sure that this microprocessor treats everything as memory mapped IO.

Anyhow, just some thoughts. Since the code is 100% custom, its probably hard to maintain and develop. If you lose one or two key developers, then it becomes really difficult to debug.

Yeah this sounds likely to me.

 

[Slackaveli]

OK, I'm officially spending too much time reverse engineering this thing... I did some analysis of the two FW packages and found what appeared to be boot strap code, and a full FAT filesystem. The bootstrap stuff is straight out of github here: https://github.com/OpenNuvoton/NuMaker_NuWicam_RDK/tree/master/sources/kernel/arch/arm
There's some stuff about GNAND buried in there. The FAT image lives on the GNAND.
There's a bunch of application examples on Nuvoton's site here: https://www.nuvoton.com/products/microprocessors/arm9-mpus/-n9h-series/n9h26k63n/?tab=3
Its interesting to see that the examples usually interface with a 480x800 display--the same that is present on the EZ Bridge.
In fact, it looks like those application examples could be used unchanged with just a little bit of MSI code built on top. I suspect this is the case. The EZ Bridge doesn't do much other than poll some registers and display stuff.
Looking at who wrote what, I think the problem isn't the SW at all--its the Nuvoton HW. I'm guessing that the onboard DRAM doesn't fully survive the motherboard environment. But who knows. But the upshot is that MSI may be making Nuvoton write patches to cover MSI specific patches. The reason we have silence from MSI may be that Nuvoton is doing all or most of the FW work to fix these fatal issues. MSI may not even understand exactly what's going on.

Final Theory: Memory corruption of onboard RAM due to unstable power supplied to the Nuvoton processor

yeah, man, thanks for your work. This is almost assuredly whats going on.

 

[Slackaveli]

Yeah. I wanted the build to be outrageous, because I knew I could budget for it. I'm building primarily for greed, not need or reason. But the situation with the Godlike goes beyond any of those. The budget part was primarily to explain why I need the 12 month financing.

Sometimes the Newegg filters will eliminate it. Like, if you have sold by Newegg and in stock or, even if you have just Sold by Newegg and they are only listing the 3rd party ones as existing. I've had this issue myself when looking for things I know are on their site. There's a lot of wacky ways to get unsatisfactory results.

Taichi:

https://www.newegg.com/p/N82E16813162161?Item=N82E16813162161&SoldByNewegg=1

I have no intention of buying an ASUS product either. I'll keep some of your suggestions in mind, especially if I need to get an immediate temporary board for $100, like the B850 Ai TOP you mentioned.

I went with X870E because of bigger number better logic. More number, more good. Plus the other personal reasons I listed.

In regards to RAM QVL: https://gamersnexus.net/guides/3508-ryzen-3000-memory-benchmark-best-ram-fclk-uclock-mclock

Just tune the ram yourself, Man.

 

[Slackaveli]

Indeed. Drop shipping has destroyed online shopping. It's compounded by the fact that you also can't find anything of value by searching on Google for a place to shop.

I used to really enjoy getting my hardware from Newegg, because they specialized in it—at least they don't just toss it in a box with unacceptable packaging like Amazon. But now they started mimicking Amazon by adding all sorts of random things from 3rd party sellers. They even sell axes and whatnot. I made up some ridiculous things as a joke to a friend about what Newegg sells and then I go look for it on Newegg and it's being sold there lol. Who even buys those types of things from Newegg? Its consumer base knows it as a place to get computer stuff.

But there aren't many places to buy computer components. I never thought I'd appreciate that Best Buy is still in business. Mid '00s I greatly disliked them. But electronic specialization stores are dying off left and right. There's B&H Photo and Video, and if you are lucky enough to live near one of the 28 locations, Micro Center. I guess there's also that UK one others mentioned.

But yeah, products are being purposefully obscured so that issues with them, like the Godlike, require the consumer to dig first. There may have been information already available about the issues with the Godlike before I purchased it, but I honestly didn't check. I didn't think that such an expensive product would have such serious issues out of the gate.

Microcenter is my best friend. And, no, I don't have a local one, either. I can drive 3.5 hours or 4.5 hours, Dallas or KC.
Surely folks should start considering this bc it's saved me so many times, and is about to again with rtx 5090.

 

[durrill153502d5]

Microcenter is my best friend. And, no, I don't have a local one, either. I can drive 3.5 hours or 4.5 hours, Dallas or KC.
Surely folks should start considering this bc it's saved me so many times, and is about to again with rtx 5090.

sadly the closest one to me is over 10 hours away. Hopefully that will be different early this year when they reopen the santa clara store

 

[havokg156802d9]

bro, i know we were promised a lot of features were arent getting to use but getting rid of the bridge and the other 'QOL' cables seems like the smart move.
I still havent corrupted since dec 29th. I use this PC for 14 hrs a day everyday, too. Even posted into Windows with some unstable ram settings without corrupted.

Yeh, Same. 10-15hrs a day for productivity + gaming mix. The actual board's abilities are great and I am impressed with OCing and stability outside of the display issues.

In the short term, seeing the corruption on the display and eventually it completely going black for a day or so until I did a FW/Data Update concerned me as I thought maybe it would signal that more serious issues that others are experiencing are on the way.

In the long term, As far as the display goes, I really only care about seeing post codes and will keep it off 99% of the time once I am certain it operates as expected for 2-3 weeks straight.
The only other extra feature I do like and will try to continue to use is the JBRG_HUB1 connector with the EZ-Control hub for fans.

I consider myself lucky so far. I don't want to downplay the more serious issues others are experiencing though, I believe they should be able to use the full feature set of the board, especially at this price point.

Note:
I did forget to mention a few other things I did not have plugged in previously.
I've never plugged in the PD_PWR1 or JUSBC2 port. Unsure if that's related or not in avoiding some of the progressing more major issues. The only thing extra I use is the EZ-Control hub for fans.
As mentioned earlier, I don't have any USB Devices plugged into the EZBridge and I'm not using the 3n1 RGB USB Cable

 

[durrill153502d5]

Yep. UK is solely online based. Overclockers, Scan, Ebuyer to name main e-tailers I order from. But when I want to purchase a new chassis, I'd really like to /see/ it, physically touch the panel and see how flimsy it is before spending money.. Currys is a physical retailer, but it's a place to buy a fridge or dishwasher, not PC components as they hardly have anything in physical stores.

Regarding Godlike...
It is still sitting in my shopping cart until MSI fixes it once and for all. Otherwise I'll stay on my current B650 board. And to be frank, I've used MSI motherboard for about 10 years now and only once had a motherboard died on me, Z170 MPower, which was replaced as it had a physical BIOS switch malfunction which supposedly affected small number of boards from a specific batch ( call me lucky ).
I also wonder, if this is maybe batch related.. maybe some kind of chip for the dashboard came from a different supplier and it all went south? From Scan UK I see 3 reviews, and they're positive. IIRC you /can/ update your review with Scan after first submission.

https://www.scan.co.uk/products/msi-meg-x870-godlike-amd-x870e-am5-ddr5-pcie-50-7x-m2-5g-wifi7-tb4-amd-expo-dynamic-dashboard-iii-ea

Newegg is a mixed bag, but I imagine people would come back to change/update the review if it was a problem for them.. ? Please correct me if it's not possible to update your review on Newegg. Oh and Newegg seems to use "AI" to summarise reviews, so on a "positive" side of this it does mention "concerns" with the dashboard.
Of course, sales and RMA stats aren't publicly available as that would be a bit easier to draw some conclusions.

I checked and can't find where the review can be edited but maybe that's just me not being able to find it.

 

[havokg156802d9]

View attachment 198156
be cautious with the new firmware I can't update data and it is stuck on Loading

That's a shame, were you experiencing the disconnect issues like some others, or just the LOADING / Corruption issues?

I see you've got "Object Version:" A25010800 for both FW and Data with that tool in that screenshot. That looks like the old version of the FW/DATA that's not from January 16th.

The newest version should report:
Object Version:
FW: A25011600
Data: A25010800

Are you sure you're using the latest MSI Update Tool package from the Official MSI Firmware site?
It should be from 2025-01-16 and have conprog_84DF_25011600.bin in the archive.

 

[jive]

They don't have stellar customer service. That isn't even up for question. It's been proven many times, over many more years than just this issue.

They won't credit or any sort of compensation.

I don't know why people keep believing that these companies need to put in any effort toward those who complain when they will still make record profits by ignoring those people.

It's like people who complain about things in games and yet those games still make record sales. For one, most people are ignorant of issues and enjoy products in bliss. Secondly, most people who have issues with a product do not complain and do not return the product. Amazon, for example, only offers such generous refunds and returns because most people simply do not request a refund or initiate a return.

Just like in any community of people, including places like reddit or Discord, less than 1% of people actually post anything or comment. Most people are just lurking on the sidelines, and those people are also maybe 20% of all consumers of the product.

The point is that you mean nothing to them, and your threats and words are laughable in the overall operation of their corporation.

They would have been scrambling to make public announcements and be constantly transparent about what they are doing to resolve this issue if what I said isn't true.

Dude, what are you even talking about? I didn't threaten anything... If you've been reading any of my post, I am still with in the window of the return policy at New Egg. I have an out. I'm simply outlining the definition of what great customer service would look like (without really any expectation that they will provide it). If anything is laughable it's your presumptuous cynicism and you misreading what folks are saying.

I think it's pretty apparent that they do not care much, so thank you, captain obvious.

 

[RyzenRider]

That's a shame, were you experiencing the disconnect issues like some others, or just the LOADING / Corruption issues?

I see you've got "Object Version:" A25010800 for both FW and Data with that tool in that screenshot. That looks like the old version of the FW/DATA that's not from January 16th.

The newest version should report:
Object Version:
FW: A25011600
Data: A25010800

Are you sure you're using the latest MSI Update Tool package from the Official MSI Firmware site?
It should be from 2025-01-16 and have conprog_84DF_25011600.bin in the archive.
View attachment 198166

thank you. It looks like I was using old A25010800 version, I was able to recover it, after the reset it was stuck on the loading screen but no loading text, the new tool didn't allow uploading data first so I did FW then Data and dashboard is fixed with FW A25011600 and data A25010800