Dynamic Dashboard III Issue - X870E Godlike

NAnhKhoa.P156a02db

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Nov 29, 2024
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Hi,
I have a problem with Dynamic Dashboard III on X870E Godlike.
Dashboard have a problem with show information such as temp, dynamic image, ... LCD flickers when show information temp.
If you have any way to fix it, please help me.
Thank you so much.
Best regard.

 
thank you. It looks like I was using old A25010800 version, I was able to recover it, after the reset it was stuck on the loading screen but no loading text, the new tool didn't allow uploading data first so I did FW then Data and dashboard is fixed with FW A25011600 and data A25010800

Awesome to hear you were able to fix it with FW A25011600 and Data A25010800 for now. I hope it holds and doesn't re-occur again in a week+.

I'm about 5 days in now since going to FW: A25011600, Data: A25010800. Once I'm at 7-14 days I'll be a bit more confident in hopes I don't see the corruption/loading/black screen issue again.

To Note: You mentioned that it didn't allow you to update Data first. That's because you were not on the FW Version the tool expects.
MSI's PDF Instructions explicitly say to update FW first and Then Data in that order when there's a new firmware version.

Once you're on the FW Version the tool expects, it actually allows you to just "Update Data".
If you were to open the tool again now that you were able to update FW/Data, you'd see you're able to.

This is useful just incase you experience the loading/data corruption issues and there's no new FW out yet, in the meantime you should be able to just Update Data while waiting for the next tool/FW version, even though MSI Doesn't instruct it. <- Unofficial advice / instructions.
 
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How are you guys able to update it with the constant disconnects? I've tried to "spam" in between connects / disconnects, but was not successful.
 
How are you guys able to update it with the constant disconnects? I've tried to "spam" in between connects / disconnects, but was not successful.
You probably can't.

You may get it to work after updating everything else (Bios, MSI Center, Chipset drivers), remove the bridge for a day or two, try a few times closing the updater between attempts, sacrifice a chicken...and get lucky.

But nothing worked for me, and that seems to be a common experience. If it gets into that constant disconnect loop it is not updateable.

Mines in a box on the way to MSI
 
Dude, what are you even talking about? I didn't threaten anything... If you've been reading any of my post, I am still with in the window of the return policy at New Egg. I have an out. I'm simply outlining the definition of what great customer service would look like (without really any expectation that they will provide it). If anything is laughable it's your presumptuous cynicism and you misreading what folks are saying.

I think it's pretty apparent that they do not care much, so thank you, captain obvious.
I understand your concern, and I appreciate your patience. I will do everything possible to resolve your issue. I sincerely apologize for any frustration you may have incurred as a result of this experience. I hope that you find my resolution to be satisfactory. Thank you.
 
How are you guys able to update it with the constant disconnects? I've tried to "spam" in between connects / disconnects, but was not successful.
monitor for when the display shows corruption before it gets to the point of disconnects. update the firmware/data as soon as it shows issues before disconnect and you in theory won't get to the point of it fully failing.
 
How are you guys able to update it with the constant disconnects? I've tried to "spam" in between connects / disconnects, but was not successful.
There seems to be kind of a divide between people who have not experienced the connect / disconnects and those who have. I wonder what the contributing factor is if there isn't one.

But yeh, I've seen other people try repeating it over and over, removing the bridge for a period of time, turning off the system entirely + PSU + Unplug it for an hour or more etc. Before trying to update FW/DATA.

I hope something is figured out for you.
 
There seems to be kind of a divide between people who have not experienced the connect / disconnects and those who have. I wonder what the contributing factor is if there isn't one.

But yeh, I've seen other people try repeating it over and over, removing the bridge for a period of time, turning off the system entirely + PSU + Unplug it for an hour or more etc. Before trying to update FW/DATA.

I hope something is figured out for you.
From what I have experienced with my original godlike and the replacement. its a degrade over time where the starting symptoms are the screen starting to not display digits and portions of the information on the screen to eventually starting to display the loading screen sometimes by itself or the loading logo under the digits randomly appearing across the screen. The longer the hub is left in this state the progressively worse it becomes. either through reboot or just eventual degrade the hub will start to disconnect and reconnect.

If you have not gotten to the point where the hub is having problems communicating with the motherboard you "SHOULD" be fine running the firmware/data update and this seems to reset the degradation.

If you are experiencing the disconnect and reconnect problems or the display is simply blank then the suggested solution is to turn off the computer, switch off the PSU/unplug the psu, then physically disconnect anything connected to the bridge and then remove the bridge from the motherboard and let sit for at least an hour. (this portion is specifically to allow any residual power in the capacitors of the bridge to bleed off. If you leave it on the motherboard the BIOS battery in theory could continue to keep the capacitors charged on the bridge). after the bridge has been with out power for an hour or more reconnect everything and start the system back up. The hope at this point is that the bridge remains stable long enough for you to run the firmware update which then in theory resets the timer for another week.

As with what has been reported by other users, it seems like they have followed the outlined steps and have reported limited to no success once the disconnects start to happen.

The only thing I can suggest is to regularly check the display for anything weird or the loading logo and immediately run the firmware/data update when it acts up and DON'T wait until it starts having the disconnect/reconnect or dead display.
 
I did the 9th update well after it was released, maybe the 13th or something (it's in the thread somewhere). Then I did the 16th update as soon as it was available that same day.

I haven't had any issues yet. I'm using a GIF; which, as others reported, doesn't show up until after Windows has loaded in.

Additionally, I turn off my PSU via its power switch every time I turn off the computer. I try to turn it off anytime I know I'll be away from it for 30+ minutes; which is generally more like an hour+. Especially while I'm sleeping.

I have a feeling that keeping the power cut from the PC entirely, allowing it to drain, may help maintain the functionality of the dashboard. The manual for the update tool specifically requests that you do this step first, so there must be some value to it in regards to the dashboard issue.

Who really knows though. It's all guesses.
 
I did the 9th update well after it was released, maybe the 13th or something (it's in the thread somewhere). Then I did the 16th update as soon as it was available that same day.

I haven't had any issues yet. I'm using a GIF; which, as others reported, doesn't show up until after Windows has loaded in.

Additionally, I turn off my PSU via its power switch every time I turn off the computer. I try to turn it off anytime I know I'll be away from it for 30+ minutes; which is generally more like an hour+. Especially while I'm sleeping.

I have a feeling that keeping the power cut from the PC entirely, allowing it to drain, may help maintain the functionality of the dashboard. The manual for the update tool specifically requests that you do this step first, so there must be some value to it in regards to the dashboard issue.

Who really knows though. It's all guesses.
Lol. dude. at this point if you have to do all of that, you might as well just return it. OR, just keep trying. I'm sure it'll work out just great for you.
 
Hello everyone,

I solved the problem of the dashboard custom settings not launching at startup.
You need to disable Windows fast startup.
Since I did that, updated my screen, and installed msi center 2.0.48.0, everything is ok.

everything works great today
 
Hello everyone,

I solved the problem of the dashboard custom settings not launching at startup.
You need to disable Windows fast startup.
Since I did that, updated my screen, and installed msi center 2.0.48.0, everything is ok.

everything works great today
I hope it's as simple as that, lol
I'll say you should still keep an eye on the behaviour. Some reported no problem for a few days and then issue came back out of nowhere again.
 
Hello everyone,

I solved the problem of the dashboard custom settings not launching at startup.
You need to disable Windows fast startup.
Since I did that, updated my screen, and installed msi center 2.0.48.0, everything is ok.

everything works great today
Where you getting the constant disconnect, reconnects and a blank screen?
 
I did the 9th update well after it was released, maybe the 13th or something (it's in the thread somewhere). Then I did the 16th update as soon as it was available that same day.

I haven't had any issues yet. I'm using a GIF; which, as others reported, doesn't show up until after Windows has loaded in.

Additionally, I turn off my PSU via its power switch every time I turn off the computer. I try to turn it off anytime I know I'll be away from it for 30+ minutes; which is generally more like an hour+. Especially while I'm sleeping.

I have a feeling that keeping the power cut from the PC entirely, allowing it to drain, may help maintain the functionality of the dashboard. The manual for the update tool specifically requests that you do this step first, so there must be some value to it in regards to the dashboard issue.

Who really knows though. It's all guesses.
I've not kept my PSU Switched Off when the PC is off.

For the GIF not displaying until Windows has loaded in, do you allow MSI Center to auto-start with Windows?
If so that'd make sense since I'd guess MSI Center has to be open to apply the customization chosen. When I startup my PC for the day, I do not see the stats customization I chose, I think maybe this is expected behavior?
I also don't let MSI Center auto-start on Windows start. I just open it and re-apply the custom stats I want if I want.

I started using the board around Dec 24th, 2024. On Jan 2nd, 2025 I experienced the LOADING / Data corruption issue after about a week of usage, after a few days the screen went entirely black and unresponsive.

Jan 6th, 2025 is when I ran a Data Update which "fixed" the LOADING / Corrupt display issues. I've not seen this return since, but I don't think I can count those weeks it's not occurred again because I've updated FW and Data each time a new Dashboard Firmware release has come out since. From what I've seen historically from other users, once you do a "Update Data" it kind of resets the clock with past FW/Data updates

I'll only know if it hasn't reoccurred once it's been 1-2 weeks after I have not updated the FW/Data. . It'll be about a week since the 16th update on Thursday.
 
I hope it's as simple as that, lol
I'll say you should still keep an eye on the behaviour. Some reported no problem for a few days and then issue came back out of nowhere again.
my dashboard has always worked well, the screen got corrupted once around Christmas, but I think it was because of ram instability, I flashed the data and only activated expo and the screen never broke down again.
I have had my godlike since December 7th.
I admit to being more or less lucky, it's true.
The only problem I had was that the custom settings I asked the dashboard for did not launch when Windows started.

The problem is now solved by disabling Windows 11 fast startup.
 
I have a feeling that keeping the power cut from the PC entirely, allowing it to drain, may help maintain the functionality of the dashboard. The manual for the update tool specifically requests that you do this step first, so there must be some value to it in regards to the dashboard issue.
For me, that might have been a cause - I never even turn my PC off, it always goes to sleep when not used. (Just in case someone of MSI at least reads this thread and collects potential information) Though I'm also one of the people that can't get it to update as it never even partially revives and the disconnect and reconnects being too frequent and regular for a lucky success, even after taking power away.
 
my dashboard has always worked well, the screen got corrupted once around Christmas, but I think it was because of ram instability, I flashed the data and only activated expo and the screen never broke down again.
I have had my godlike since December 7th.
I admit to being more or less lucky, it's true.
The only problem I had was that the custom settings I asked the dashboard for did not launch when Windows started.

The problem is now solved by disabling Windows 11 fast startup.

Then the issue is not simply resolved for lots of us by disabling windows 11 fast startup. Our problem is our screen is completely black and the dynamic dashboard disconnects and then reconnects every 15 - 25 seconds, so it disrupts the firmware data update. The Dynamic dashboard doesn't stay connected long enough to be successful.
 
Reporting in again from my phone.... My RMA is still being 'repaired' and has not shipped anything back to me yet.
It's very frustrating to not have my computer for this amount of time.
Sorry to hear someone else also experienced a fire. I hope I get back some kind of hardware revision at this point.
 
my dashboard has always worked well, the screen got corrupted once around Christmas, but I think it was because of ram instability, I flashed the data and only activated expo and the screen never broke down again.
I have had my godlike since December 7th.
I admit to being more or less lucky, it's true.
The only problem I had was that the custom settings I asked the dashboard for did not launch when Windows started.

The problem is now solved by disabling Windows 11 fast startup.
On latest dashboard firmware and data
Latest MSI Center
Latest DD3 module

Disabling fast startup does NOT fix my custom hardware monitoring profile from loading with Windows. Even tried with a clean master removal and reinstall of MSI Center.

Just attempting this seemed to piss off the dashboard yet again. It kept rebooting. Then on shutdown it would not power off with the system stuck on 4b code. 2 hours later of a reflash of data and reinstalling MSI Center I am back to just the working default dashboard monitoring.

Moreover, opening DD3 in MSI Center is now hit or miss most times with just a spinning circle ad nauseam. It’s like the software cannot interface with the dashboard.

I’m about to throw this POS in the trash
 
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