Dynamic Dashboard III Issue - X870E Godlike

[NAnhKhoa.P156a02db]

Hi,
I have a problem with Dynamic Dashboard III on X870E Godlike.
Dashboard have a problem with show information such as temp, dynamic image, ... LCD flickers when show information temp.
If you have any way to fix it, please help me.
Thank you so much.
Best regard.

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[msi.reversion53151302cf]

So I’ve been scratching my head deciding if I should take it upon myself to install this board.

Considering that this is the only thread about this problem (I’ve checked the German MSI forums, there doesn’t seem to be a French one ) and only a couple people on Reddit, the failure rate must be fairly low.

Despite being a premium board with lower sales volume, in deducing that MSI, being a multinational million dollar company must make at least 500 motherboards a batch? Or maybe less considering it is a halo product that just serves to improve their reputation, I don’t know.

Anyway, let’s assume of those 500 maybe 200 have been already sold and are actually installed and running long enough to run into this problem.

of those 200 we have a vocal minority in this thread with maybe what , 10 or 20 unique people ?

That would allow us to deduce the failure rate for this board is about 10%.

Does that sound reasonable ?


Edit: maybe double it if we assume only half bother to come here to post and the other just RMA or refund immediately

If they sold 1,000 units and 10 people report failure, then the failure rate is 100%.

It's a proven metric that only 1% of all reddit accounts post all of the content and comments on the site.

Based on what I have seen regarding product sales versus reviews, and other platforms like Discord, I feel that 1% engagement is fairly accurate in general.

I am certain that at least 20, likely more, have reported issues in just this thread alone.

---

EDIT:
This is my preliminary data, only up to the end of page 6, but there's 30 people who have reported having this issue in the first 6 pages. And that's out of 29 pages. It will definitely hit 40, probably 50, maybe more.

32 unique posters, but I'm removing the admin and the no issue poster to get the 30 count.

finished page 6

a
anthonyviscom155b02d7 - known issue
a.samuel155402db - known issue
aviscomi19615ad02de - known issue

b
b_elsinghors158e02de - known issue
bigweame15ce02e8 - known issue
brandon.rabbitt152102d2 - known issue

c

d
doxuanminh19912c902b0 - known issue
dualpheonix - known issue
durrill153502d5 - known issue (2 boards, same issue, newegg and msi store)

e

f

g
gwashjrot157202d8 - known issue

h
hassan.aoud154d02da - known issue

i

j

k
kulaomeg160402f7 - known issue
kwblue - known issue

l

m
m154502d4 - known issue
msesan155a02df - known issue (whole mobo died)
msi.reversion - known issue
mvdortmon159002dc - known issue

n
NAnhKhoa.P156a02db - known issue (original poster)

o

p
Pangolin - no known issue (admin)

q

r
Rainmaker - known issue
rush2049 - known issue (smoke from DD3)
ryan.shwayde157e02db - known issue

s
shaw151e02ca - known issue (3 boards same issue)
Slackaveli - known issue
sparkfas152602da - known issue
switalski.p156102dc - known issue

t
tommy81120 - known issue
trickspublicemai15c502e9 - known issue

u

v
Vicarius - known issue

w
wazhapma158a02e2 - known issue

x
xmadmax199154a02db - known issue

y

z
zerijelly - no known issue

 

[mdamda19715b102e6]

is anyone here from Germany (Europe)?

Yes what you want to know?
My Board works really good, and Dash Board also only if you test oc the system it´s better to renew the dash board data.
On unstable system it can be what the data of the dashboard goe´s corrupted, so it´s by me. With stable setting not problem.

But don´t use the newest A24 Bios, what is crap and buggy

 

[elek158b02df]

Yes what you want to know?
My Board works really good, and Dash Board also only if you test oc the system it´s better to renew the dash board data.
On unstable system it can be what the data of the dashboard goe´s corrupted, so it´s by me. With stable setting not problem.

But don´t use the newest A24 Bios, what is crap and buggy

When you got the board, did you update the bios straight away? And after you installed Windows, did you update the tool for the dashboard? Or did you wait to see if it caused any problems? And where did you buy your board, Mindfactory, Alternate? Because, as I said, I really want this board and I've been thinking about it for a long time... but if it causes so many problems, I honestly don't want to put up with it, although in Germany there are regulations about cancellation rights, guarantees, etc.

 

[m153502d5]

I emailed Msi asking about failure rates and if they would replace only the display and this was their response ;


”Thanks for contacting MSI technical support.

Regarding your concern, we have released a new firmware version in MSI Center to fix this issue. If you get the motherboard, you can install the latest version of MSI Center, then check the update. Even if it doesn't work at all and requires warranty (the probability is very low), user does not need to send the motherboard, please don't worry.”

i wish more people would share their tickets so I could get an idea of their attitude

 

[luoheng080157402d1]

not able to update data, and my display keep showing loading, any one had a same issue and had a fix?

 

[luoheng080157402d1]

View attachment 198343
not able to update data, and my display keep showing loading, any one had a same issue and had a fix?

To any one have the same issue, after I updated the FW, the update Data become available.

 

[Wayward]

View attachment 198343
not able to update data, and my display keep showing loading, any one had a same issue and had a fix?

You have to update FW to the version the utility expects. Note your current version is A24102902, The Object version of the tool (the version of the FW it is packed with) is A25011600.

As luoheng08 says, you must update FW first.

After that, if you're using a tool that has the same FW version as your current version, you can update Data at any time.

 

[Wayward]

I emailed Msi asking about failure rates and if they would replace only the display and this was their response ;


”Thanks for contacting MSI technical support.

Regarding your concern, we have released a new firmware version in MSI Center to fix this issue. If you get the motherboard, you can install the latest version of MSI Center, then check the update. Even if it doesn't work at all and requires warranty (the probability is very low), user does not need to send the motherboard, please don't worry.”

i wish more people would share their tickets so I could get an idea of their attitude

I think a lot of people who couldn't update FW/Data due to disconnection spam who RMAd recently are still waiting for their board?
Then there's those that are waiting to see if the issue re-occurs who were able to update like me. So far it's been since the 16th of January with no issue.
So it's likely been not much support ticket interaction likely since for some. Earlier in the thread a lot of people shared their support interactions including me.

 

[Slackaveli]

I think a lot of people who couldn't update FW/Data due to disconnection spam who RMAd recently are still waiting for their board?
Then there's those that are waiting to see if the issue re-occurs who were able to update like me. So far it's been since the 16th of January with no issue.
So it's likely been not much support ticket interaction likely since for some. Earlier in the thread a lot of people shared their support interactions including me.

Dec 29 for me. Still sailing smoothly.

 

[msi.reversion53151302cf]

10 days since the Jan. 16th DD3 firmware patch. So far so good. No issues yet.

Although, it does feel like it's taking a little longer than before to load my GIF after starting Win 11. It used to load shortly after I hit the login screen and now it feels like I have to wait about a minute longer than that. Hopefully that's not a sign of any degradation. At least the 10 days is a step in the correct direction. It's too soon to celebrate, so don't break out the ice cream and pizza just yet.

I have my fingers crossed because the Taichi hasn't popped back up on Newegg yet, and so I'm most likely stuck with the Godlike. If the issue is truly fixed then it won't be any loss to be stuck with it, because I wanted the board in the first place. Seeing others convey that they are allowed to send in just the DD3 for RMA, rather than the entire board, is definitely positive news indeed. It means that we can still use the mobo without any downtime while they attempt to make us whole again. R.I.P. Humpty Dumpty.

 

[m153502d5]

Seeing others convey that they are allowed to send in just the DD3 for RMA, rather than the entire board, is definitely positive news indeed

Apart from the fact that the replacement screens all have the same problem.
Also there hasn't been any confirmation of that outside of North America (I think). My ticket response was not very clear, at least not in my opinion. I will follow up with them to be exact

 

[msi.reversion53151302cf]

Apart from the fact that the replacement screens all have the same problem.
Also there hasn't been any confirmation of that outside of North America (I think). My ticket response was not very clear, at least not in my opinion. I will follow up with them to be exact

I understand. But, if I am going to be stuck with this thing then I have to grasp at a straw or two. I can't allow myself to become sick with stress. I just want to move past this and get on with the rest of my life.

 

[fatman15a602e6]

When is MSI rep going to come into this thread and acknowledge this issue. When I contacted them, they keep saying "this is first time we hear of it" then I link them to this post and they know nothing about it.

Jan 16 update killed my LCD Dashboard all together now on the way to MSI. They wanted the motherboard and the EZ Display too. Not sure why as it is clearly display issue not main board.

This is probably last board I will have from MSI. What a lackluster for $1200 board (yep with tax it's over $1200.00 here in US)

 

[msi.reversion53151302cf]

When is MSI rep going to come into this thread and acknowledge this issue. When I contacted them, they keep saying "this is first time we hear of it" then I link them to this post and they know nothing about it.

Jan 16 update killed my LCD Dashboard all together now on the way to MSI. They wanted the motherboard and the EZ Display too. Not sure why as it is clearly display issue not main board.

This is probably last board I will have from MSI. What a lackluster for $1200 board (yep with tax it's over $1200.00 here in US)

It will be my last MSI product, period.

I know this is your first post, but this conversation about MSI's communication has been beaten to death in this thread. You'll find no value in considering it in any regard. They will NOT post in this thread. They won't even announce anything officially in any manner.

Why would a random support rep know every issue about the company's products? MSI knows about this at some level. They didn't put out an Update Tool and Firmware patches for the Dashboard for no reason. I wouldn't put any consideration into what a low level support rep says.

I don't believe you are the first to report then Jan. 16th patch killing their hardware. I don't remember if it was just the DD3 or the motherboard altogether, I think it was the board. Maybe I'm just lucky to not have issues with it, and if I'm fixed up for the foreseeable future, maybe I'm even more lucky.

For all we know, there's not just a singular issue, but many different issues. But again, we have no idea what's going on. This thread has been full of theory crafting with no definitive information as a basis. The people with smoke and some other issues might even have a hardware issue that others of us don't have. We have no idea how many possible issues are present.

---

I want to add that the low level reps do indeed know about this issue. I spoke with someone in live chat, the tech support, not customer support, and he pasted me the instructions we already have in here and in the Update Tool manual on the Godlike support page. He wasn't helpful otherwise, but he knew about the issue. Others have reported that the support ticket agents knew about the issue too. Maybe you just got unlucky, I don't know.

Others have also reported that they were told that they can send in just the bridge itself for RMA, instead of the whole board.

IIRC they make you pay for shipping to get an item to them though, which is terrible for a situation like this. But I guess they do that because the customer might not actually need an RMA or the item is out of warranty or there's some sort of customer induced damage and they don't want to pay for shipping to them because then they lose money if it's a false flag type of thing.

 

[jive]

If they sold 1,000 units and 10 people report failure, then the failure rate is 100%.

It's a proven metric that only 1% of all reddit accounts post all of the content and comments on the site.

Based on what I have seen regarding product sales versus reviews, and other platforms like Discord, I feel that 1% engagement is fairly accurate in general.

I am certain that at least 20, likely more, have reported issues in just this thread alone.

---

EDIT:
This is my preliminary data, only up to the end of page 6, but there's 30 people who have reported having this issue in the first 6 pages. And that's out of 29 pages. It will definitely hit 40, probably 50, maybe more.

32 unique posters, but I'm removing the admin and the no issue poster to get the 30 count.

finished page 6

a
anthonyviscom155b02d7 - known issue
a.samuel155402db - known issue
aviscomi19615ad02de - known issue

b
b_elsinghors158e02de - known issue
bigweame15ce02e8 - known issue
brandon.rabbitt152102d2 - known issue

c

d
doxuanminh19912c902b0 - known issue
dualpheonix - known issue
durrill153502d5 - known issue (2 boards, same issue, newegg and msi store)

e

f

g
gwashjrot157202d8 - known issue

h
hassan.aoud154d02da - known issue

i

j

k
kulaomeg160402f7 - known issue
kwblue - known issue

l

m
m154502d4 - known issue
msesan155a02df - known issue (whole mobo died)
msi.reversion - known issue
mvdortmon159002dc - known issue

n
NAnhKhoa.P156a02db - known issue (original poster)

o

p
Pangolin - no known issue (admin)

q

r
Rainmaker - known issue
rush2049 - known issue (smoke from DD3)
ryan.shwayde157e02db - known issue

s
shaw151e02ca - known issue (3 boards same issue)
Slackaveli - known issue
sparkfas152602da - known issue
switalski.p156102dc - known issue

t
tommy81120 - known issue
trickspublicemai15c502e9 - known issue

u

v
Vicarius - known issue

w
wazhapma158a02e2 - known issue

x
xmadmax199154a02db - known issue

y

z
zerijelly - no known issue

Add me to the know issues list.

 

[jive]

Well. I'm returning mine to newegg. I really wanted this board. Wondering if I should just exchange it and run the update on it...

 

[ebednar1159602dd]

Well. I'm returning mine to newegg. I really wanted this board. Wondering if I should just exchange it and run the update on it...

Do yourself a favor and go with a different brand. MSI does not deserve your money

 

[Breymja]

Apart from the fact that the replacement screens all have the same problem.
Also there hasn't been any confirmation of that outside of North America (I think). My ticket response was not very clear, at least not in my opinion. I will follow up with them to be exact

I'm from Germany, they are replacing the display only and instructed me to update firmware when received immediately. Takes 2-3 weeks to ship from asia to poland and then here. Been a week, still waiting for the replacement part.

 

[msi.reversion53151302cf]

I'm from Germany, they are replacing the display only and instructed me to update firmware when received immediately. Takes 2-3 weeks to ship from asia to poland and then here. Been a week, still waiting for the replacement part.

Well, IIRC, yours died entirely, so I can see the hardware replacement. But the "update immediately" indicates that they believe it to be inherently a firmware issue.

But as has been repeated too many times, we have no idea what is happening.

 

[m153502d5]

I'm from Germany, they are replacing the display only and instructed me to update firmware when received immediately. Takes 2-3 weeks to ship from asia to poland and then here. Been a week, still waiting for the replacement part.

Can confirm. MSI replied to me in a ticket they will do display only replacements.
So yeah, they think it is a firmware issue. Or at least, they don't know what else to do and are sending out replacements regularly until they actually fix the displays.

I guess we should compile a spreadsheet of people that have updated the firmware and have had it fixed so we can gauge the success rate of the software solution?