Dynamic Dashboard III Issue - X870E Godlike

[NAnhKhoa.P156a02db]

Hi,
I have a problem with Dynamic Dashboard III on X870E Godlike.
Dashboard have a problem with show information such as temp, dynamic image, ... LCD flickers when show information temp.
If you have any way to fix it, please help me.
Thank you so much.
Best regard.

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[msi.reversion53151302cf]

The LCD was completely dead, and the PC wouldn't boot.

Looking upon your post history, you began having issues with the reconnection and the constant Loading... around Dec. 12th, 2024. The firmware wouldn't allow you to update again, because it was already on the same version.

On Dec. 20th, 2024 you updated to the newly released 7E48v1A22 BIOS and the LCD began working again.

9 days later, on Dec. 29th, 2024, your dashboard screen began having issues again with Loading... and random numbers being displayed.

2 days later, on Dec. 31st, 2024, you began having the reconnecting issue. You turned off your PC and it wouldn't turn back on. You tried swapping various parts of the PC and nothing would help—only showing code 00. You decided to RMA. You also ordered the Carbon motherboard.

Cut to today. It's definitely closer to 2 months since you said you were going to RMA it, but I don't know the specifics of the process you went through.

Anyways, it appears that you refer to the condition the motherboard was in upon RMAing it, and not the condition it is in now. In order for you to test it you'd have to dismantle your PC and install it and then run it for an extended period of time to see if it's fixed. It would be nice if you could do that and report the results back to us, but I understand that nobody wants to go through that effort and you shouldn't if you don't want to.

Unfortunately, that means we have no idea if the RMA helped, even though knowing it's all the same components would be a critical perspective on the outcome.

 

[Nichrome]

I followed up on this. Please make sure you keep nagging MSI customer support about this too.

 

[d.gonzat.alic12c302b0]

This is the answer that MSI support sendt me.
It is received today 21 Feb. 2025, about 5 hours ago.

In the my message, I talked with details about the issue, telling also there are a lot of users with this situation, and placing also screens that show resellers bad reviews talking on the same issue, a screen of this open discussion, and others ones opened, even with a clip that show a build that not turn on with DD-III connected, and it start to work disconnecting it.

They still answer saying that actually the latest firmware are working with no issues, even with the documentation I attached to the support message.

I really don't know what are they doing, but is simply sure this is a shame, and for sure, MSI is not actually doing a good job at our eyes, with a consequence loose of trust from users.

 

[d.gonzat.alic12c302b0]

I sendt here a wrong reply, sorry.

Anyway, I litterally not know what to try to send the issue information to the right place, trying to get them know about that.

 

[Gust.tavares158502dd]

View attachment 199314

This is the answer that MSI support sendt me, just to show you that I really wrote them.
It is received today 21 Feb. 2025, about 5 hours ago.

In the my message, I talked with details about the issue, telling also there are a lot of users with this situation, and placing also screens that show resellers bad reviews talking on the same issue, a screen of this open discussion, and others ones opened, even with a clip that show a build that not turn on with DD-III connected, and it start to work disconnecting it.

As you see, they still say that actually the latest firmware are working with no issues, even with the documentation I attached to the support message.

I really don't know what are they doing, but is simply sure this is a shame, and for sure, MSI is not actually doing a good job at our eyes, with a consequence loose of trust from users.

Well, this settles it for me then.

I will be staying away from this board, its a shame.
Good luck to you all.

 

[d.gonzat.alic12c302b0]

For how I see the things... well, looks like for them the issue not exist, and is fixed with latest updates release.

In my vision, is possible that an Hardware problem maybe is the answer about this board.
Could be that in next days, the faulty boards will become always less on the market, and will be replaced with the ones without the issues.
Are just assumptions, nothing really certain.

The only sure thing is the users trust reduced by all these things, and how MSI is not facing the problem.

Translated, with the arrive of AMD 9950X3D, this board was simply the best one to bound with.
Is obvious that noone will buy a device knowing it can have a 90% defective chance.
Maybe MSI will notice it one day?

 

[d.gonzat.alic12c302b0]

There is also another consideration to say, because this version of board, is actually on the market with the Z890 version, for Intel CPU.
It looks exactly the same board, but I cannot actually find someone that say is defective.

Could be interesting and funny if the real fix could be just swapping the Z890 DD-III with the X870E one
But I guess they are different, even if identical in the shape.

Returning to be serious, I guess I will look for an alternative board, keeping an eye on the situation on this unlucky one.

 

[msi.reversion53151302cf]

Assumptions, correct. 40 pages of assumptions. No definitive answers.

All I know is that I'm getting my money back. It seems to be a basic process of filling out a civil suit form, notifying MSI that I'm taking them to court—no idea how to do that yet—and then showing up. It's extremely unlikely that MSI will pay a local lawyer to show up for a $1,100 claim, and I've confirmed that if they fail to show up for the hearing the case will default, meaning that I win automatically.

 

[d.gonzat.alic12c302b0]

Assumptions, correct. 40 pages of assumptions. No definitive answers.

All I know is that I'm getting my money back. It seems to be a basic process of filling out a civil suit form, notifying MSI that I'm taking them to court—no idea how to do that yet—and then showing up. It's extremely unlikely that MSI will pay a local lawyer to show up for a $1,100 claim, and I've confirmed that if they fail to show up for the hearing the case will default, meaning that I win automatically.

Is still a bad thing for anyone, all the happening on this, the time lost, the rage to have probably a 10.000$ build, just blocked by this board.

Don't know how works the refunds out from Italy (I'm italian) but wish you good luck into solve the problem, also for all the others users with this issue.

I really tried all the possible ways to write to MSI, getting them to know it, even if I not have the board, I just was planning to get it soon.

I will keep an eye, searching for an alternative board.
If I will know something new about this one, I will update here again with a message, but I guess I cannot do anything more for now.

 

[msi.reversion53151302cf]

Is still a bad thing for anyone, all the happening on this, the time lost, the rage to have probably a 10.000$ build, just blocked by this board.

Don't know how works the refunds out from Italy (I'm italian) but wish you good luck into solve the problem, also for all the others users with this issue.

I really tried all the possible ways to write to MSI, getting them to know it, even if I not have the board, I just was planning to get it soon.

I will keep an eye, searching for an alternative board.
If I will know something new about this one, I will update here again with a message, but I guess I cannot do anything more for now.

Procedimento europeo per le controversie di modesta entità | ECC-Net Italia

Consulenza ed assistenza per i consumatori in Europa

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I really appreciate your help with everything—especially since it appears that you don't even have any investment into the product yet. Thank you for sharing everything you discovered. It helps the rest of us make decisions on what will happen next.

 

[d.gonzat.alic12c302b0]

I really appreciate your help with everything—especially since it appears that you don't even have any investment into the product yet. Thank you for sharing everything you discovered. It helps the rest of us make decisions on what will happen next.

It is right, i still not have the board, and really wanted that one, because i use MSI boards from ages, and this in particular, was a perfect bound for the incoming 9950X3D... Simply fit, high tier CPU, with high tier board.

The really strange thing, is that there are no users, or seem there are not at least with these issues on the Z890 GODLIKE, that is really identical to the X870E GODLIKE, if not for the socket:

MEG Z890 GODLIKE | Gaming Motherboards｜Best Motherboard for AI PC｜MSI

The MEG Z890 GODLIKE Intel LGA1851 gaming motherboard features cutting-edge connectivity, including Wi-Fi 7, 10G LAN, high-speed Thunderbolt and DDR5, PCIe 5.0, EZ DIY and M.2 Gen5. It’s the ultimate gaming motherboard for AI PCs and future upgrades.

www.msi.com

MEG X870E GODLIKE | Gaming Motherboards｜Best Motherboard for AI PC｜MSI

The MEG X870E GODLIKE AMD AM5 gaming motherboard features cutting-edge connectivity, including Wi-Fi 7, 10G LAN, high-speed USB and DDR5, PCIe 5.0, and M.2 Gen5. It’s the ultimate gaming motherboard for AI-powered PCs and future upgrades.

www.msi.com

I also noticed that in the support section of the Intel Z890 one, there is a difference, and that is... there is not the Firmware section, present with the AMD X870E.

 

[Breymja]

No issues after a week with new DD3 and firmware so far. It sometimes hangs at loading after waking from sleep, but works again after another sleep or just changing a display setting in MSI Center hence and forth.

 

[d.gonzat.alic12c302b0]

No issues after a week with new DD3 and firmware so far. It sometimes hangs at loading after waking from sleep, but works again after another sleep or just changing a display setting in MSI Center hence and forth.

You got a new DD3 unit by RMA, or is the same that was with the board? (Always if was possible to tell it)

Looking users that still have the issues with latest firmare, I'm nearly sure there is a hardware issue on the DD3 unit at this point.

 

[Breymja]

Replacement DD3, as mine was completely dead and couldn't be flashed.

 

[msi.reversion53151302cf]

No issues after a week with new DD3 and firmware so far. It sometimes hangs at loading after waking from sleep, but works again after another sleep or just changing a display setting in MSI Center hence and forth.

Doesn't seem like no issues to me. It doesn't work properly. Maybe it's not severe, but it's not proper. I look forward to your future updates.

 

[d.gonzat.alic12c302b0]

Replacement DD3, as mine was completely dead and couldn't be flashed.

It not mean they changed it completely, they could just repair the unit.
In these cases is a good idea to look for a sign on the unit, to recognize if is the same or not.

 

[roman.wagner80f7e0260]

Hi everyone, I find the solution for this problem, even EZ Bridge is dead
Firstly, Remove power cable of PC
Secondly, Unplug EZ Bridge out of mainboard and EZ cable of EZ control HUB
Thirdly, Wait for 1 hour
Fourthly, Plug EZ Bridge on mainboard and power cable of PC, but don't plug EZ cable of EZ control HUB
Fifthly, you will see EZ Bridge works again!
Sixthly, you download X870E GODLIKE Dashboard here: https://forum-en.msi.com/index.php?...d-iii-issue-x870e-godlike.406552/post-2301082, extract and run Update FW then run Update Data
Done!

Unfortunately, this didn't work in my case. The EZbridge's connection remains too unstable to finish the fw/data update. Got only 'fails to update', likely due to the bridges constant disconnects.

 

[m153502d5]

It's the same board I sent back, filled with fingerprints, and what seems to be a stain around the whole CPU socket as if they cleaned it with something. It's also the same LCD screen, I recognize it because it has this sort of fingerprint but it's on the inside of the screen.

Do you have any means to test it? Would be interested to at least know if they fixed it or not.

Anyway, I have installed my board now and I am closely monitoring the monitor.
I am running into a bunch of other problems, however. For starters, the latest BIOS (a24) does not work at all for me. I cannot POST with any USB devices plugged in and have to strip down to the bare minimum (Mouse/Keyboard). As soon as I start adding devices it bootloops trying to POST.

MSI sent me an unlisted BIOS to test, but I am wary or that, especially since downgrading to a22 has solved it completely. However it would be interesting to see if a different BIOS has and implication with the display issue, as they have implicated in the BIOS patch notes that it does.

Furthermore: I am having a lot of trouble with m.2 SSDs on this board.
- M2_1 runs at PCIE 1.0 x4, seems to be a Chipset related bug: link-
- M2_2 slot shows up as empty in the BIOS but shows up fine in Windows
- High temps (the motherboard seems inadequate to cool FIVE m.2's (and indeed they all idle at 50c for me because of it). Not sure if that is normal

sorry for going a little Offtopic with this, but I this is the only Godlike thread on this forum so I would appreciate to hear other people's experience

 

[yantra_98foghor12bd02af]

Sent in mine for replacement. Replacement/fixed one arrived with the 1-16 dashboard firmware and data flashed. Currently using latest bios and firmware. keeping an eye on it.

I have had the unit back for a few weeks now, and no issues.

 

[d.gonzat.alic12c302b0]

Do you have any means to test it? Would be interested to at least know if they fixed it or not.

Anyway, I have installed my board now and I am closely monitoring the monitor.
I am running into a bunch of other problems, however. For starters, the latest BIOS (a24) does not work at all for me. I cannot POST with any USB devices plugged in and have to strip down to the bare minimum (Mouse/Keyboard). As soon as I start adding devices it bootloops trying to POST.

MSI sent me an unlisted BIOS to test, but I am wary or that, especially since downgrading to a22 has solved it completely. However it would be interesting to see if a different BIOS has and implication with the display issue, as they have implicated in the BIOS patch notes that it does.

Furthermore: I am having a lot of trouble with m.2 SSDs on this board.
- M2_1 runs at PCIE 1.0 x4, seems to be a Chipset related bug: link-
- M2_2 slot shows up as empty in the BIOS but shows up fine in Windows
- High temps (the motherboard seems inadequate to cool FIVE m.2's (and indeed they all idle at 50c for me because of it). Not sure if that is normal

sorry for going a little Offtopic with this, but I this is the only Godlike thread on this forum so I would appreciate to hear other people's experience

Offtopic, yes, but i think is still usefull to talk about the board and know more in general.

About M2_1 running at PCIE 1, reading the linked articles, yes, is a kind of bug AMD related, but looks like you can manually set the PCIE gen to 4 instead of 5 to avoid the downgrade to gen 1 speeds (This always if the BIOS allow it) at least if this avoid the thing, is better to run at 4.0 gen instead of 1.0.

On M2 temps, someone show how effective is peeling off the M2 sticker attached, reaching 10°C less, but that could void the M2 warranty in case of need.
Mainly, is still the best choice to help the M2 shields passive cooling, with a good airflow on the board.

In conclusion... But there is one single thing that is working right with this Motherboard generation, or not?
For how i see the things, there are just too much things that are not working.
Actually sounds like if is better to go with a Z890 board, even if gaming performances will be less.