Every Restart MSI motherboard Turn off/on Harddisks

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x7007bon154a02dd

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Every time I restart before MSI LOGO it turns off and then on the hard disks inside my computer

I have 3 Hard disks

WDC WUH721818ALE6L4 : 18000.2 GB
WDC WUH721818ALE6L4 : 18000.2 GB
WDC WD6002FRYZ-01WD5B0 : 6001.1 GB

I never had that thing with ASrock Z670 Intel motherboard or just about any other mother in my life, only with MSI the first time I bought it for my AMD platform X670E TomHawk I tried the bioses but nothing change that, and I don't want to update to the newest newest. (using 1.F3 23/09/2024)

There are couple more threads about that here, some person said he talked to MSI and they released a beta bios for him and then made official firmware included for everyone, but I can't get MSI to reach me, they don't answer.

It's annoying because instead of having 15 second boot I am having 44 !!
I had Asus, Gigabyte, Asrock and never I had this kind of stupid thing that it's doing with hard disksEVERY restart.

This Example to more people, some of them had some issues with their HDD but I don't they are enterprise HDD and they have all GREEN status no errors no issues expect when restarting windows, and I can clearly hear all 3 HDDs are spinning down and back



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I have the exact same problem on an PRO X670-P WIFI. Latest bios. Did a double take when I read the OP because I came here pretty much about to write the same post - never had this issue on Asrock, Gigabyte, or Asus mobos in the past.

Two large data drives there and they spin down and then spin up again one at a time. Not good for the drives in addition to adding 30-40+ seconds to reboot times.

Come on MSI, fix this. This is like the worst motherboard I've ever owned. Had nothing but issues since day one.
 
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strepto4161202f0 said:
I have the exact same problem on an PRO X670-P WIFI. Latest bios. Did a double take when I read the OP because I came here pretty much about to write the same post - never had this issue on Asrock, Gigabyte, or Asus mobos in the past.

Two large data drives there and they spin down and then spin up again one at a time. Not good for the drives in addition to adding 30-40+ seconds to reboot times.

Come on MSI, fix this. This is like the worst motherboard I've ever owned. Had nothing but issues since day one.
Click to expand...
ye I saw you posted also on the other thread.... They just don't care; do you have the mobo serial can you open a ticket through their customer service? because I need to unplug everything from the mobo to see the serial.
 
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I suspect I have the same problem. I probably have it, but I vaguely recall trying to raise a ticket when I bought the damn thing about this and other issues but found their ticketing system impossible to use.
 
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Well, after much back and forth, escalation and hassles asking me about irrelevant machine specs and getting me to record a frickin video of the issue, I get this:
As per my escalating, all the information that I can give you is:

It’s normal that HDDs will spin up then then spin down during POST.
The booting time is also longer when many devices (SSDs, HDDs) are installed

We appreciate your patience and understanding.

Best Regards,
MSI Australian and New Zealand Customer Service ANZ Div.
Click to expand...

To which I replied;

This response is unacceptable. They are basically saying "yes we know it's broken, we designed it that way, so it's normal". It is not normal.
No other motherboard I have ever owned in 30+ years has spun the hard drives down when you restart the machine. This is a longstanding bug in the MSI BIOS and needs to be escalated and fixed. Can someone please escalate this to the BIOS team?
Click to expand...

I don't hold much hope, this is basically the middle finger from MSI telling me what I already know.

Very disappointed in this motherboard and their after sales service. It didn't even ship with a BIOS that supported my CPU - I had a hell of a time trying to install anything until updating it. Ridiculous. Overall I have wasted so many hours of my life on this stupid white elephant of a build that it's beyond a joke.

I will never purchase MSI again. The AMD CPU is defective too (it has serious stability issues) so they're next on my s*tlist...
 
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FYI: The issue is duplicated and MSI ppl are working on solution.
Be patient for updates, I will update it when such is available.
Thanks
 
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Are they? Nothing they've said to me leads me to believe they are working on a solution for this. I've only had the brush off. Respectfully, please provide more detailed information if you are going to make statements like that.
 
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