[Feature Request] MSI 321URX - Disable DisplayPort Deep Sleep

[saladinom15ac02ec]

I would really love to see the option to toggle off displayport deep sleep exposed in the MSI 321URX's on screen display settings with a firmware update.

I have a dual monitor setup with 2x 321URX's and have set in Windows to turn off the displays after 10 min of inactivity. The issue is that when I go to wake them back up, most of the time they don't fully wake up and I get no video out. I have to hard restart my PC to fix this, or turn the monitors off with the power button and then back on. It's very frustrating.

In the rare case that the monitors do wake up, my app windows never remember which screen they were on, so I need to put each app back to its respective screen each and every time I wake my PC.
Being able to turn off displayport deep sleep in the monitor's settings would fix all of this. I recognize that this may be a rare issue not experienced by most but I'll keep my fingers crossed.
I've attached a video of the issue - you can see at the bottom center of the monitor the status led changes from yellow to white, meaning it's waking up, but then it never does and goes back to sleep.

 

[fauc]

1.Please refer manual on page 16 and modify "Auto Scan" to OFF.
2.Please refer manual on page 19 and modify "Power Button" to Standby.

MPG 321URX QD-OLED

MPG 321URX QD-OLED is the latest MSI QD-OLED panel, these displays exhibit the best picture quality when gaming and provide an ultimate immersive gaming experience with a super-fast 0.03ms response time.

www.msi.com

 

[saladinom15ac02ec]

1.Please refer manual on page 16 and modify "Auto Scan" to OFF.
2.Please refer manual on page 19 and modify "Power Button" to Standby.

MPG 321URX QD-OLED

MPG 321URX QD-OLED is the latest MSI QD-OLED panel, these displays exhibit the best picture quality when gaming and provide an ultimate immersive gaming experience with a super-fast 0.03ms response time.

www.msi.com

Thank you for the response. I already turned off Auto Scan and that did not fix the issue. I will now also set the power button to standby. Now when Windows turns off the monitors they will instead go into standby, is that correct? I thought that's what they were already doing, given the yellow LED light at the center bottom of the monitors. I guess I don't fully understand what setting the power button to standby is supposed to do.

I am trying a separate workaround in the meantime. I set a blank screensaver to engage after 10 mins of inactivity and changed windows to never turn off the monitors. How will this impact when Panel Protect runs? I currently have it set to 16 hours but I'm curious if it'll force run even with the screensaver on. I'm getting the desired effect of both monitors turning on immediately but I don't think this setup is good for the panels

EDIT: After testing setting Auto Scan to off AND power button set to standby, there is no usual power on noise when I wake both monitors from sleep, and they both wake up immediately. Thanks for the fix!

 

[rafel.feli156b02da]

Hi team this is a serious issue as it has more implications.
My setup:
- Mac M1 pro connected with USB CP Alt Mode
- PC connected with DP (cable provided by the monitor) and USB B connection
- Keyboard and Mouse connected through the MKV as I have a Logitech receiver.
- Autoscan off / Power bnutton to Stand by
- All latest software and firmware downloaded

Eeverything works great and I change from Mac to PC with no issue (using the same laptop and mouse) until it happens one of these two things and then the screen is unable to wake to devices:
- PC goes to sleep so it sends a signal through the USB B upstream to turn off all USB devices connected to the monitor therefore keyboard and mouse are disconnected and cannot wake anything up.
- Mac remains slept for 10 minutes, then USB C disconnects as well and unless you open the lid of the mac, it wont wake up

SO important autoscan and stand by mode are not solving a MKV issue to wake up connected devices.
More sources where this is still happening:

https://www.reddit.com/r/OLED_Gaming/comments/1d7o0c7

Please can we chekc this in incoming firmware updates?
Thanks

 

[fauc]

Please modify some setting in Window OS as below link.
Wake PC from Sleep using Mouse and Keyboard in Windows

 

[rafel.feli156b02da]

Thanks, I have done all this things as commented + disabling USB selective suspend setting and it's not working. Please review your firware as it is not working properly when a MacBook pro + PC with DP are connected and are going to sleep.
Again the USB hub of the screen powers off and it's impossible to re-start any device.

 

[msgerbs+ms15c402e6]

I am having this same issue with this monitor via DisplayPort on a Windows 11 computer with a 4070 Super. All firmware and drivers is up to date. When Windows sets the displays to standby mode, the 321URX sometimes does not successfully reconnect and all displays connected to the computer stay back until the computer is hard rebooted. I'm trying the settings recommended by the OP, but I agree that this seems like a more serious issue with this display and changing those settings should not be necessary just to use the monitor.

 

[davidrega156a02e0]

Same here, monitor will turn off. Won't turn back on, No signal to DP message and white light, black screen.

 

[jasondtm+msi.co12cc02ae]

This is also happening to me, I have my display set to turn off 3 minutes on inactivity. I have done the "autoscan" and "standby" as mentioned to no avail. I used a club3d displayport -> dvi-d adapter for 1.5 years before getting this monitor, problems within 1 week of ownership. I also upgraded to a certified displayport cable to no avail.