Firmware update MAG274QRF-QD

tp155b02e1

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Aug 17, 2021
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There's another new firmware today, version 016. Maybe it fixes the brightness adjustment when using a user defined white point. I'll install it and check when I have time.
Please do tell when you've tried. Why do these things not come with release notes??
 

Sleepy Bear 321

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Aug 25, 2021
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Hello, I am currently running Firmware v0.12 and I have reinstalled the OSD(2.54) multiple times. When I tried to updated to Firmware v0.15 I had the "File reading failed" error. I was hoping that 0.16v would fix this issue but I am still experiencing the same issue. Any pointers would be appreciated.
 

gfong#2

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Dec 12, 2020
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I upgraded mine few days ago and I followed these instructions, worked fine: Number 6 is important. Hope this helps! Good luck

If you want the instructions with pictures in pdf they are named 'Firmware SOP' on the firmware download page for the monitor.

Instructions:
Note: If you see File reading failed error message when trying to load the firmware, please try the following steps:
- Uninstall Gaming OSD 2.0 in Windows Apps & Features, then re-install the latest version.
- Make sure you’re using the correct firmware file for your monitor model.
6. If you could not see the firmware file in the correct file path, please select to BIN file first.
Click on update and wait for the firmware update to finish, please do not do anything on your system before firmware flash completes. Do not remove any cables or plug in any USB devices. It will take a while to finish; the monitor might flicker during the process.
 

skybotflyer

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Oct 7, 2019
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Yeah tried all the above and still no luck. I guess my only option now is to return the monitor :confused:
No! Don't do that! I had the same issue until I installed the latest version of gaming OSD v0.0.2.54

Use this new GamingOSD v0.0.2.54 version: [that will be soon available on msi web site too]
and should fix this issue.

Before proceed with installation, please manually remove your current GamingOSD version 1st.
 

Denver199154b02de

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Sep 13, 2021
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Fair warning to everyone with the non-QD version.

I tried updating from 0.11 to 0.14 today. I uninstalled the old gaming OSD and then installed the newer 2.54 version beforehand and read the SOP guide as I did not want to wind up bricking my monitor. Installation went to 99% and then popped up with an error message saying that the installation failed. After that all of my buttons stopped working on my monitor. I waited for a bit to see if anything else would pop up but nothing happened. Eventually I unplugged my monitor's power cable and plugged it back in in the hopes that my buttons would start working again. Instead, I can no longer power my monitor on because the power button does nothing.

I only had the power cable, DP cable, and USB cable plugged in during the installation just as the guide shows. Nothing was unplugged or messed with while it was in progress. The only thing I did was sit there and watch the progress bar move across the screen.

I'm now having to go through the RMA process and intend to see if MSI will cover the shipping fees as it is nearly $90 to get it to them from my area, which is a quarter of the price I paid for the monitor itself. Needless to say I'm unimaginably disappointed in MSI right now. I've updated the firmware of hundreds of other devices in my lifetime and I've never had anything brick itself until now. Apparently following their official SOP guide to the T is still not enough to guarantee a safe update.

I wouldn't be so angry right now if they would at least cover the shipping costs. I'll have to see where that goes.
 

Muhammed Almotairi

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Aug 29, 2021
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Fair warning to everyone with the non-QD version.

I tried updating from 0.11 to 0.14 today. I uninstalled the old gaming OSD and then installed the newer 2.54 version beforehand and read the SOP guide as I did not want to wind up bricking my monitor. Installation went to 99% and then popped up with an error message saying that the installation failed. After that all of my buttons stopped working on my monitor. I waited for a bit to see if anything else would pop up but nothing happened. Eventually I unplugged my monitor's power cable and plugged it back in in the hopes that my buttons would start working again. Instead, I can no longer power my monitor on because the power button does nothing.

I only had the power cable, DP cable, and USB cable plugged in during the installation just as the guide shows. Nothing was unplugged or messed with while it was in progress. The only thing I did was sit there and watch the progress bar move across the screen.

I'm now having to go through the RMA process and intend to see if MSI will cover the shipping fees as it is nearly $90 to get it to them from my area, which is a quarter of the price I paid for the monitor itself. Needless to say I'm unimaginably disappointed in MSI right now. I've updated the firmware of hundreds of other devices in my lifetime and I've never had anything brick itself until now. Apparently following their official SOP guide to the T is still not enough to guarantee a safe update.

I wouldn't be so angry right now if they would at least cover the shipping costs. I'll have to see where that goes.

I have updated the monitor to 0.14v it's suck that it didn't work with you try using different cable or anything and also go to safe mode by pressing the OSD stick (back in the montior) while doing that plug the ac power (that thin cable connected to your monitor)
 

Denver199154b02de

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Sep 13, 2021
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I have updated the monitor to 0.14v it's suck that it didn't work with you try using different cable or anything and also go to safe mode by pressing the OSD stick (back in the montior) while doing that plug the ac power (that thin cable connected to your monitor)
Thanks for the tip. I gave it a shot and didn't see any results. The screen doesn't even come on and the power button no longer lights up. I can see the back led lights flicker for a moment when it is first plugged in but that's it.

Any other ideas?
 

Muhammed Almotairi

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Aug 29, 2021
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Thanks for the tip. I gave it a shot and didn't see any results. The screen doesn't even come on and the power button no longer lights up. I can see the back led lights flicker for a moment when it is first plugged in but that's it.

Any other ideas?
I don't know sorry bro u need to RMA it but how you bricked your monitor have you followed the SOP file? try different powersupply or anything last thing you want going to MSI RMA because they are suck especially if you are an international consumer like me
 

Denver199154b02de

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I don't know sorry bro u need to RMA it but how you bricked your monitor have you followed the SOP file? try different powersupply or anything last thing you want going to MSI RMA because they are suck especially if you are an international consumer like me
Yeah, I followed the SOP guide and unfortunately I don't have another power cable lying around to test with it. On a positive note I just spoke with a chat rep and explained what happened and they gave me a pre-paid shipping label right away. So props to the MSI customer service team. Hopefully no one else will have to go through this while trying to update their firmware.
 

pritte155002dd

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Sep 16, 2021
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Hi everyone, I just purchased this monitor last week and so far am loving it - however, I saw there was a firmware upgrade available (the website shows 0.16, and my monitor is currently running 0.12 out of the box). I downloaded the firmware file, but when I go to update the firmware through the Gaming OSD software, it's looking for a "HEX" filetype, but the extracted driver file appears to be a "BIN" filetype - does anyone know what I'm supposed to do here? Since the monitor is working fine at the moment I don't want to update the firmware if it's going to cause any problems, but I know typically keeping firmware updated is ideal. Thanks in advance for any help! :)
 

Sleepy Bear 321

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Aug 25, 2021
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No! Don't do that! I had the same issue until I installed the latest version of gaming OSD v0.0.2.54
It seems like the problem really was the version of the OSD. On the product support page (link), they have recently added the newest version of the OSD(v0.0.2.56) which fixed this issue for me.

To be precise I uninstalled OSD(v0.0.2.52) from Add or remove programs (on Win10), restarted my computer and installed OSD(v0.0.2.56). After which the problem was solved.
 

Muhammed Almotairi

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Aug 29, 2021
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Yeah, I followed the SOP guide and unfortunately I don't have another power cable lying around to test with it. On a positive note I just spoke with a chat rep and explained what happened and they gave me a pre-paid shipping label right away. So props to the MSI customer service team. Hopefully no one else will have to go through this while trying to update their firmware.
Can you dm me
 
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Muhammed Almotairi

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Aug 29, 2021
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It seems like the problem really was the version of the OSD. On the product support page (link), they have recently added the newest version of the OSD(v0.0.2.56) which fixed this issue for me.

To be precise I uninstalled OSD(v0.0.2.52) from Add or remove programs (on Win10), restarted my computer and installed OSD(v0.0.2.56). After which the problem was solved.
I just use Revo Uninstaller Pro and it's working fine
 

Muhammed Almotairi

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Aug 29, 2021
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Hi everyone, I just purchased this monitor last week and so far am loving it - however, I saw there was a firmware upgrade available (the website shows 0.16, and my monitor is currently running 0.12 out of the box). I downloaded the firmware file, but when I go to update the firmware through the Gaming OSD software, it's looking for a "HEX" filetype, but the extracted driver file appears to be a "BIN" filetype - does anyone know what I'm supposed to do here? Since the monitor is working fine at the moment I don't want to update the firmware if it's going to cause any problems, but I know typically keeping firmware updated is ideal. Thanks in advance for any help! :)
You need to extract the file and change from HEX file type to BIN in order to select the firmware file
 
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Oct 14, 2021
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13
Thank you, now I do have some problems with USB/Connect disconnect (sound is that same sound) when the monitor is going to standby.
constant connect/disconnect sound. it also said that the update failed but it did update.
I have this exact same problem too with the connect/disconnect when monitor goes into standby.
016 FW
496.13 GeForce Driver
Tried two different DP cables
Tried with and without monitor driver from MSI site
 
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