Firmware Update stuck at 1% Workaround

Pangolin

Pangolin

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There had been recent report regarding firmware update failure with the progress bar stuck at 1% and not moving further.
Try below workaround to fix/bypass the problem,
1. Unplug-replug monitor AC power
2. Find and temporarily disable Dynamic Lighting device in Device Manager,
Location: Human Interface Devices > HID-compliant device > Details > Hardware ID = VID_1462&PID_3FA4&MI_01​
3. Proceed with firmware update
4. After monitor firmware update completes, enable the HID-compliant device again in Device Manager

This workaround only works for stuck 1% scenario. If you have firmware update problem with different symptom, it will not help.
 
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Pangolin said:
Update to Gaming Intelligence v0.1.4.4 to fix firmware flash stuck 1% problem
Click to expand...
Pangolin said:
There had been recent report regarding firmware update failure with the progress bar stuck at 1% and not moving further.
Try below workaround to fix/bypass the problem,
1. Unplug-replug monitor AC power
2. Find and temporarily disable Dynamic Lighting device in Device Manager,
Location: Human Interface Devices > HID-compliant device > Details > Hardware ID = VID_1462&PID_3FA4&MI_01​
3. Proceed with firmware update
4. After monitor firmware update completes, enable the HID-compliant device again in Device Manager

This workaround only works for stuck 1% scenario. If you have firmware update problem with different symptom, it will not help.
Click to expand...
I tried it, but it's still stuck at 1%; I just can't update it.
 
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It's been over 1 hour and it's stuck at 1% and not progressing. I've given up on updating for now. Is it okay to unplug the monitor's power cord?
I am afraid that the monitor may not work because I received the "Do not unplug the power cord" warning before starting the update. I would appreciate it if you could give me information about what I should do in this situation.

@Pangolin @mih.iva.mai158502df @ugur_78199153c02d9
 

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Well, you have no other option but to force quit it. Did you turn off the dynamic lightning from windows? and possibly remove all unnecessary USB device? Does it still work now?
 
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I had the exact same problem with my new computer. The only solution I found was updating using my old computer. It's possible that motherboards with newer USB connections aren't able to update the firmware. After the update, I'm still having the same problems with the display software: the message "The panel protect process did not complete" appears every time the monitor is turned on using the motion sensor. The shutdown time after inactivity is still very short (only 120 seconds). I'm very disappointed with this monitor; I won't buy MSI again.
 
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Hello,

I am experiencing the same problem. I have been using the monitor for 2 months, but the update still cannot be completed and always gets stuck at 1%. Recently, when I perform OLED care, I also receive the error message saying that the maintenance could not be completed and that I should try again after it finishes.

Overall, I am satisfied with the monitor, but these kinds of issues should have been resolved by now. If no solution can be found, I will not purchase MSI products again.

1774287861915.png
 
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