FORCE GC300 wireless USB disconnects after 10 minutes on Steam Machine

[dominic.amann]

Every 10 minutes give or take a second or two, the game controller disconnects on the steam machine (I can check the disconnect event in the log). At that point, I have to unplug and re-plug the USB to get it working again.

On Windows, I tried to update the firmware, but the downloaded update tool doesn't see the game controller and the update button doesn't activate. I tried installing the MSI USB driver update, and that didn't help. I am not even seeing the controller in the device manager, and no red/error indicators, although the device manager refreshes when I plug in the controller. Strangely, the controller dragon button does cause a game menu to pop up even though i can't see the controller in device manager or the update tool.

 

[plutomate]

which update tool are you referring to? seem the MSI product page is broken again, i see it has a firmware update SOP with invalid hyperlink and nothing else

 

[dominic.amann]

The update tool also shows up under drivers. I since discovered that the controller is made to time out after 10 minutes, and I can't find a work-around.

 

[fatedust]

On Windows, I tried to update the firmware, but the downloaded update tool doesn't see the game controller and the update button doesn't activate.

Do you power off the controller first, and hold View+Menu button to connect the USB cable to PC?

Screenshots taken from the update SOP
Wired:

Wireless(dongle):

 

[dominic.amann]

I will try that. However, I have since discovered that the controller has a standard 10 minute timeout with inactivity. Not sure if an update can fix that.