Freezing issue on brand new MSI Modern 15 A11SB (Core i7, MX450 variant)

bapteas152802d6

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Mar 19, 2021
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18
They're seriously having strong issues with these 11th gen MSI Modern 15. Sent mine back for full refund. Bought a Prestige 15 10th gen instead.
 

bapteas152802d6

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Mar 19, 2021
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18
MSI must be in a bad position with all these freezes... I swapped and went for a Prestige 15 from 2019. Less issues. Just still bad audio.
 

Crazydonkey

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Hi there, there is a new BIOS and ME FW update on Modern 15 product page.
Maybe you can try these updates.
 

bunbury2000155402d8

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Apr 16, 2021
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I have updated BIOS and ME FW, but the problem persisted, 2 freezes per day.

I have disabled in BIOS "C States", "Intel (VMX) Virtualizacion technology" and "VT-d" and it has been 4 days without problems.

I will activate each one of them in order to know which one is causing the freezing.
 

bapteas152802d6

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Mar 19, 2021
Messages
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I have updated BIOS and ME FW, but the problem persisted, 2 freezes per day.

I have disabled in BIOS "C States", "Intel (VMX) Virtualizacion technology" and "VT-d" and it has been 4 days without problems.

I will activate each one of them in order to know which one is causing the freezing.
Keep us updated. But MSI should be the ones INVESTATING!!
 
Joined
May 9, 2021
Messages
2
I have updated BIOS and ME FW, but the problem persisted, 2 freezes per day.

I have disabled in BIOS "C States", "Intel (VMX) Virtualizacion technology" and "VT-d" and it has been 4 days without problems.

I will activate each one of them in order to know which one is causing the freezing.
Please update to us... How's your msi modern 15 so far?
 

bunbury2000155402d8

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Apr 16, 2021
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Please update to us... How's your msi modern 15 so far?
Hello,
When I activated in Bios "C states" the problem returned.
I have disabled "C states" and enabled "Intel (VMX) Vistualization Technology", "Vt-d". It has been 5 days and without problems.

So far I can say that "C states" is the one that freezes the laptop.

If I can find a solution to the "C states" I will inform you, but for the moment I have it disabled.
 
Joined
May 9, 2021
Messages
2
Hello,
When I activated in Bios "C states" the problem returned.
I have disabled "C states" and enabled "Intel (VMX) Vistualization Technology", "Vt-d". It has been 5 days and without problems.

So far I can say that "C states" is the one that freezes the laptop.

If I can find a solution to the "C states" I will inform you, but for the moment I have it disabled.
Halloo thanks for replying me.
I just bought this Modern 15 2 days ago, this kind of design to me is really good. I am going to take it to service center, should i replace it with same model? or i keep it and suggest the tech guy to follow your instruction. I really love this design and the display.
 
Joined
May 18, 2021
Messages
1
Hello,
When I activated in Bios "C states" the problem returned.
I have disabled "C states" and enabled "Intel (VMX) Vistualization Technology", "Vt-d". It has been 5 days and without problems.

So far I can say that "C states" is the one that freezes the laptop.

If I can find a solution to the "C states" I will inform you, but for the moment I have it disabled.
Hi Bunbury, any back for your problem?, I have some freez with my laptop msi, and i can't solved it.
I have folow your instruction, I have disable the C-States in the bios today. I stand by another freeze xD.
 

bunbury2000155402d8

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Apr 16, 2021
Messages
6
- Tun off your laptop
- Press "Power on" button an the press "Del" button to enter BIOS.
- In Advanced Tab disable "C States"
- Save and Exit
 

jhulius8154102d2

New member
Joined
May 31, 2021
Messages
8
I have the same problem

Modern 15 a11SB for 4 months with some problems (2 laptops, mine and my brother's), which I thought would be fixed with software and driver updates.
Laptops are normally used to carry out light work from home (office, excel, autocad, chrome) and eventually some games but old or in low demand, like 5 years ago or more.
The defects or errors that laptops have are:

Laptops do not go into sleep mode, whether they are left on and go into automatic sleep mode, or click into sleep mode; the laptop always shuts down.
Laptops freeze during operation quite often, no matter what program or activity, even without performing any tasks or programs. This problem has been encountered from the beginning.
And overlit border on display.

This is very bad considering that these laptops are made for business / work.

Lastly, the screen always freezes with squares or lines, and the system totally freezes with a loud screech.

Both have the same problems.
Is this a manufacturing defect, the quality, the drivers?
Anyone having the same problem? What did MSI do? refund? repair?
Thanks

Attached photos and videos




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foto 6.jpg
 
Last edited:

bapteas152802d6

New member
Joined
Mar 19, 2021
Messages
18
I have the same problem

Modern 15 a11SB for 4 months with some problems (2 laptops, mine and my brother's), which I thought would be fixed with software and driver updates.
Laptops are normally used to carry out light work from home (office, excel, autocad, chrome) and eventually some games but old or in low demand, like 5 years ago or more.
The defects or errors that laptops have are:

Laptops do not go into sleep mode, whether they are left on and go into automatic sleep mode, or click into sleep mode; the laptop always shuts down.
Laptops freeze during operation quite often, no matter what program or activity, even without performing any tasks or programs. This problem has been encountered from the beginning.
And overlit border on display.

This is very bad considering that these laptops are made for business / work.

Lastly, the screen always freezes with squares or lines, and the system totally freezes with a loud screech.

Both have the same problems.
Is this a manufacturing defect, the quality, the drivers?
Anyone having the same problem? What did MSI do? refund? repair?
Thanks

Attached photos and videos




View attachment 149142


View attachment 149139

View attachment 149138

View attachment 149137
View attachment 149136

View attachment 149143

View attachment 149140

View attachment 149141
There is no fix FROM MSI THEMSELVES. If you can return them. Do it now. I bought an even more expensive Prestige 15 and the problems are countless:

- popping and crackling audio everytime I play or stop something, on integrated or external sound devices
- mushy trackpad (horrendous to you for a premium laptop)
- BSOD when swaping from ext. monitor to internal
- SSD corruption (had it also on the Modern 15 with 11th Gen Intel like you have)

MSI is silent. Their laptops are heavily flawed. I'm gone. Farewell and good luck
 

Crazydonkey

Well-known member
SECOND LIEUTENANT
Joined
Jun 30, 2020
Messages
1,634
I have the same problem

Modern 15 a11SB for 4 months with some problems (2 laptops, mine and my brother's), which I thought would be fixed with software and driver updates.
Laptops are normally used to carry out light work from home (office, excel, autocad, chrome) and eventually some games but old or in low demand, like 5 years ago or more.
The defects or errors that laptops have are:

Laptops do not go into sleep mode, whether they are left on and go into automatic sleep mode, or click into sleep mode; the laptop always shuts down.
Laptops freeze during operation quite often, no matter what program or activity, even without performing any tasks or programs. This problem has been encountered from the beginning.
And overlit border on display.

This is very bad considering that these laptops are made for business / work.

Lastly, the screen always freezes with squares or lines, and the system totally freezes with a loud screech.

Both have the same problems.
Is this a manufacturing defect, the quality, the drivers?
Anyone having the same problem? What did MSI do? refund? repair?
Thanks

Attached photos and videos




View attachment 149142


View attachment 149139

View attachment 149138

View attachment 149137
View attachment 149136

View attachment 149143

View attachment 149140

View attachment 149141
If you've tried to disable C-state and the problem still remains, I suggest you contact msi service center direclty.
I think the problem should be able to be fixed by replacing some spare parts.
 

jhulius8154102d2

New member
Joined
May 31, 2021
Messages
8
Hello again

MSI answered me about the problem, they referred me to this procedure, update the bios to the version recommended by them, clean the intel and nvidia graphic drivers, and reinstall the drivers that they told me to download.

Well it didn't work

I still have the same problem, but now, the laptop restarts faster when the problem happens.

I have read in the forum that this problem, "artifact", is a manufacturing problem, the solution is to return the laptop and get a new one.




foto 9.jpg




 

jhulius8154102d2

New member
Joined
May 31, 2021
Messages
8
Hello again

MSI answered again , "update the bios to the version recommended"

Well it didn't work

I still have the same problem, but now, the laptop restarts faster when the problem happens.

I have read in the forum that this problem, "artifact", is a manufacturing problem, the solution is to return the laptop and get a new one.

Do you recommend having another msi laptop?






https://youtu.be/anXtBNR1HMI
 
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