Gaming Intelligence Software will not install

4

41877715b102e6

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Aug 12, 2023
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Hey guys. Bought this Monitor last month and all worked well.
Yesterday I've upgraded my motherboard and installed new Windows 11. Now the software will not start installation. As soon as I open it with admin rights - the error pops up.
Wrote to Support desk, but they might take their time.
Here is where I am downloading it.
www.msi.com

MSI Optix MAG274QRF-QD – Accurate Display. Ultimate Victory. | IPS eSports Gaming Monitor | MSI

Built with a 165hz refresh rate and 1ms GTG response time panel, WQHD(2560x1440) resolution, Quantum Dot, and G-sync Compatible technology, Optix MAG274QRF-QD will give you the competitive edge you need to take down your opponents.
www.msi.com www.msi.com
Tried different versions and no good. Looks like the file itself is damaged
Any idea where I can get an OK file to download?
 

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MSI Developers please pay attention.
It seems to me that the program conflicts with the Windows operating system. You can test and find the reasons for a bad connection and other problems related to it.
The monitor is working. The USB connectors on the monitor also work. Not working Gaming Intelligence Software
 

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41877715b102e6 said:
Hey guys. Bought this Monitor last month and all worked well.
Yesterday I've upgraded my motherboard and installed new Windows 11. Now the software will not start installation. As soon as I open it with admin rights - the error pops up.
Wrote to Support desk, but they might take their time.
Here is where I am downloading it.
www.msi.com

MSI Optix MAG274QRF-QD – Accurate Display. Ultimate Victory. | IPS eSports Gaming Monitor | MSI

Built with a 165hz refresh rate and 1ms GTG response time panel, WQHD(2560x1440) resolution, Quantum Dot, and G-sync Compatible technology, Optix MAG274QRF-QD will give you the competitive edge you need to take down your opponents.
www.msi.com www.msi.com
Tried different versions and no good. Looks like the file itself is damaged
Any idea where I can get an OK file to download?
Click to expand...

1.Please uninstall older version of Gaming Intelligence in "Apps and Features" in Windows OS.
Uninstall or remove apps and programs in Windows

Uninstall or remove apps and programs in Windows - Microsoft Support

Uninstall or remove apps and programs in the Settings app.
support.microsoft.com support.microsoft.com
2. Restart once.
3. Please install Gaming Intelligence v0.0.2.73 on MSI website.
4.Please extract this file.
5. Double click "Setup" file in this folder to install.
6. It can be installed normally as attachment.
 

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fauc said:
1.Please uninstall older version of Gaming Intelligence in "Apps and Features" in Windows OS.
Uninstall or remove apps and programs in Windows

Uninstall or remove apps and programs in Windows - Microsoft Support

Uninstall or remove apps and programs in the Settings app.
support.microsoft.com support.microsoft.com
2. Restart once.
3. Please install Gaming Intelligence v0.0.2.73 on MSI website.
4.Please extract this file.
5. Double click "Setup" file in this folder to install.
6. It can be installed normally as attachment.
Click to expand...
Hi,
I have no older versions - brand new Windows.
On the website - there is only Gaming Intelligence v0.0.2.74.
Where I can find 0.0.2.73?
 
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It is Gaming Intelligence v0.0.2.73 three hours ago but have been v0.0.2.74 now.
So i think it has newer version of Gaming Intelligence and uploading it by MSI.
 
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fauc said:
Both version can be working at our side.
I can be used it normally.
Click to expand...
Any suggestions what I can do to fix this problem?
I am using an Administrator account and opening the .exe file as an Administrator
 

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I have difficulty installing Gaming Intelligence on Windows 11, the installer deletes the "Temp folder with the executable" after the first extraction and then when the installer runs it can't find the temp folder. I have to do a manual search for this Temp folder and then copy it to a new location to finish the installation as Admin. This started happening with version 0.0.2.73
 
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