GC30 Won't connect with wireless, dongle not recognised (Win 10)

[jayfarnsworth]

Hi,

I have just got an MSI GC30, it works absolutely fine when it is plugged into my laptop (MSI GL73 running Win10 64bit) via the USB cable. However, as soon as I put the wireless dongle in any of the USB ports Windows comes up with a warning 'USB device not recognized - The last USB device you connected to this computer malfunctioned, and Windows does not recognize it'. (Word for word including the superfluous comma, bad Microsoft ) With the wireless dongle in, all the controller does is flash the four red lights.

In device manager the dongle shows up as a Universal Serial Bus Controller with a warning - Unknown USB Device (Device Descriptor Request Failed). In properties the detailed warning is 'Windows has stopped this device because it has reported problems. (Code 43) A request for the USB device descriptor failed.'

Just to note, I do not get this issue with any other USB device I plug into the laptop, including a Logitech Wireless Mouse that uses a USB dongle. 

I have tried:

1) all of the three USB ports my laptop has (I believe all three are USB 3.0)
2) leaving the controller to charge for a while (although I am never quite sure if it is fully charged or not, the lights just keep flashing).
3) holding down the MSI button and trying to get other modes, nothing appears to work, I just get the four flashing lights.
4) plugging the controller in via a USB cable and switching to each of the four modes, each time unplugging and trying to switch back to wireless.
5) trying to get hold of a driver from MSI to manually install the driver (I can't find one anywhere).

Does anybody have any further suggestions, know how to fix this or could tell me where a driver I can install manually is?

Thanks for any help.

PS When I have the controller plugged in via a USB cable and run a Game Controller Tester, the right-hand vibration feels slightly weaker than the left, does any body else have this? Is this normal? (I will start a new thread on this if necessary but just an aside for the moment)

 

[a4818857]

Hi,

Please try inserting a paperclip or needle into the tiny hole on the back side of the controller for a few seconds to reset the controller.
If resetting the controller does not help, please try manually delete the driver installed on your system and replug the USB dongle back into the laptop.

It is normal that the vibration on the left hand side is much more stronger and intensive than the right hand side, as the motor in the right handle is smaller.

 

[ang.m.ri156902dd]

I bought this controller and after just 3 weeks it is not connecting. I tried all of the troubleshooting online, disconnecting and connecting the wireless dongle, connecting with the wire, restarting my laptop, uninstalling the drivers and reinstalling it, and of course the good ol reset button in the back. When I went to the support forums for MSI "the leading brand", I ran into many people complaining of the same issue and MSI support treating customers having these issues like IDIOTS saying things like "well, did you plug it in". Based on that alone, I highly recommend you DO NOT buy this brand of controllers. Not worth the money.

 

[muhammadsyafiq3615d702ef]

Just recently bought one GC30 controller , it worked out well for a few months and then it can't connect to my pc anymore. Need help quick before buying a an Xbox controller

 

[teletubby_po]

Just recently bought one GC30 controller , it worked out well for a few months and then it can't connect to my pc anymore. Need help quick before buying a an Xbox controller

can you connect it in wired mode? and what is the LED like on GC30?

 

[booterbotter]

Sorry if I had to up this old thread. I have the MSI Force GC30 V2 and same thing, the wireless stopped working. It is not even being recognized anymore but wired works. It looks like the usb dongle has like a life span of how many times you can unplug/replug it judging by how doing a search in google, we could see this post aside from reddit.
Sux, since I thought it was a good quality for it's price but looks like it's still best to get an Xbox controller for PC

 

[booterbotter]

I will be sending the whole controller for RMA since I just got it this July and it still has the 1yr warranty.

 

[booterbotter]

Just updating this old thread. I sent it to MSI service center (everything including the box and receipt). I received it after a month or less, they replaced the usb wireless receiver and all except the controller.
After sales wise, that's a good experience I would say.