GE75 Raider 10SFS is overheating CPU/GPU that causes huge FPS drops and crashes

Joined
Jan 22, 2021
Messages
4
I bought my laptop in September 2020 and have been using it with absolutely no problems. I upgraded into the latest NVidia drivers into 461.09 version from 457.51 version and after one day my CPU and GPU started to overheat. The temperature of both CPU and GPU reaches up to 97C after a few minutes, sometimes seconds - no matter the game I play and graphic settings. I tried Rust, Path of Exile, Red Dead Redemption 2, Doom Eternal and Grim Dawn. All games behave same and end into 20 FPS after few seconds. I rolled back into 457.51 and it seemed OK for about 15 minutes but then overheating and FPS drops returned. My games also started to crash occasionally and laptop also turned off twice because the temperature was too high. Before my problems started I mostly had over 90 FPS in all games I mentioned. I have i7-10750H, 2070 Super and 32 GB RAM. I am new to this issue and humbly ask for any kind of help that can solve this.
 

next3r

Well-known member
MAJOR
Joined
Jun 22, 2018
Messages
2,529
95C -prochot "limit"
100- tmax "real is 103C"

90-94C --last step for performance //normal for most working NB


DC -custom profile
or small undervolt or similar setup
 

nysmeee155102da

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Jan 4, 2021
Messages
600
What tool do you use to monitor the temperature?
And which profile do you apply in Dragon Center > User scenario when playing games?

Did you ever open the back cover and even do the repaste on your own since you purchased the laptop?

Run a benchmark to check the performance.
First of all, make sure BIOS/EC up to date.
Also, clean install the graphics drivers with DDU, and download the Intel and NVIDIA graphics drivers from the download page of your laptop.

Then, set the User Scenario in Dragon Center to "Extreme Performance".
Keep the laptop plugged and run Fire Strike from 3DMark in Steam (use the free version).
Share a screenshot of the result here.
 
Last edited:
Joined
Jan 22, 2021
Messages
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What tool do you use to monitor the temperature? - HWMonitor
And which profile do you apply in Dragon Center > User scenario when playing games? - Started with Extreme performance, but after overheating started, switched to Custom profile with Performance level set to High and Fan Speed to Cooler Boost with Gaming mode ON.

Did you ever open the back cover and even do the repaste on your own since you purchased the laptop? I opened the back cover for upgrading RAM and SSD's instead of HDD only. Didn't repaste anything because of warranty.

Run a benchmark to check the performance. - Which benchmark, where exactly?
First of all, make sure BIOS/EC up to date. - Up to date, both.
Also, clean install the graphics drivers with DDU, and download the Intel and NVIDIA graphics drivers from the download page of your laptop. - I have no idea how to clean install both MS and NVIDIA graphic drivers through DDU? I only uninstalled both through DDU via Safe mode. Are you sure to install NIDIA Drivers 442.23 form 11th March 2020? Why not to install the very latest or the latest that worked without any trouble?

Then, set the User Scenario in Dragon Center to "Extreme Performance".
Keep the laptop plugged and run Fire Strike from 3DMark in Steam (use the free version). - I am sorry but I cannot use free Fire Strike from 3DMark in Steam unless I have the full paid 3DMark in Steam. I haven't found free version of 3DMark.
Share a screenshot of the result here.
 
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nysmeee155102da

Active member
Joined
Jan 4, 2021
Messages
600
The benchmark I mentioned is Fire Strike.
To run the free version, after you enter the page, refer to the right hand side for the demo version.

About clean install the graphics drivers, basically it's what you did already (uninstall both via Safe mode).
Why the drivers from MSI website? The drivers on msi website are tested by the company and is the most stable version that is compatible with the laptop.

Set the User Scenario in Dragon Center to "Extreme Performance", keep the laptop plugged and run Fire Strike test.
Share the results here.
 

paulatoohey

Member
SECOND LIEUTENANT
Joined
Feb 5, 2016
Messages
188
I bought my laptop in September 2020 and have been using it with absolutely no problems. I upgraded into the latest NVidia drivers into 461.09 version from 457.51 version and after one day my CPU and GPU started to overheat. The temperature of both CPU and GPU reaches up to 97C after a few minutes, sometimes seconds - no matter the game I play and graphic settings. I tried Rust, Path of Exile, Red Dead Redemption 2, Doom Eternal and Grim Dawn. All games behave same and end into 20 FPS after few seconds. I rolled back into 457.51 and it seemed OK for about 15 minutes but then overheating and FPS drops returned. My games also started to crash occasionally and laptop also turned off twice because the temperature was too high. Before my problems started I mostly had over 90 FPS in all games I mentioned. I have i7-10750H, 2070 Super and 32 GB RAM. I am new to this issue and humbly ask for any kind of help that can solve this.
According to your specs the driver support has ver 442.23 and the trouble is that this is what the card works properly with.
I read where a lot of the MSI hardware used is either made by them or has different firmware setups. I have older notebooks that I tried to update drivers on and they won't work with new drivers.
Best off using the Nvidia uninstall tool and then reinstall the original Nvidia driver on the driver support website.
 
Joined
Jan 22, 2021
Messages
4
So, guys,

it seems it is not the drivers problem because it behaves absolutely the same on each drivers version including 442.23. My problems are gone when I remove the back part of the cover of my laptop and am gaming without it. The temperature of the CPU, which overheats the most (up to 100C) dropped to 90C and barely hit 95C when gaming without the back part of the cover. What I think is my issues could cause Microsoft Update that was released around 20th January or maybe the paste on CPU degenerated if the laptop laid somewhere in the warehouse for some time. Or maybe both. At least now I know something more. I will contact the store I bought my laptop and provide further when it is solved, hopefully.
 
Joined
Jan 22, 2021
Messages
4
So,

I didn't even have to go to the manufacturer because since I started using cooling pad, my problems are gone. It seems my laptop started having a problem to release the heat under the cover and the cooling pad solved it. I use Ultimate Performance battery plan and set Advanced settings > Processor power management > Minimum processor state to On battery: 5% / Plugged in: 75% and Maximum processor state to On battery: 75% / Plugged in: 75%.

Since then, CPU temperature barely goes over 85C and GPU temperature barely goes over 90C. FPS are between 60-70 and all seems to be OK now. Thank you all very much for your help!
 
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