GE76 CPU 12th Gen Temperatures

milkman7158602dd said:
If there are no actual MSI support personnel watching the thread, it's common sense that I would create a ticket.

Maybe keep the racism in your private spaces where others don't have to see it, thanks. I'm well aware of industry-wide quality/support reputations from nearly every vendor you could think of, and I don't need your thoughts if they are polluted by grotesque nationalism or whatever it is that motivates you.
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Ok listen here.You dont even know what the word racist means. Before calling people racists, learn what words mean. Now go and fix your laptop,you are probably the reason why its overheating. Probably didnt even pay for it but stole it, otherwise you wouldnt whine here but actually just return it to the store.

coming in here, posing as you were an IT guy with soo many years experience, knowing SO much about quality standards worldwide but cant replace a cooling pad. what a joke you are.
 
___MRDAK___ said:
Bro, back to problem 😁 Here i dont see for now, no one from MSI support, first 😊 And second, Asus/MSI/Lenovo/Acer, i have all of this gaming lap tops for last 12 years and few of them was have bad temps/bad thermals and i must fix that by myself😁
Dont worry bro, if you have bill, just go in store and ask for another, or ask to repaste for you, or if you have experience, open lap top, buy some of best thermal paste and liquid metal and repaste all. I m sure 100% everything will be fine then 🤗
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Again, I will NOT be cracking this laptop to apply fixes for factory defects. Not even remotely an option. I had this shipped straight from MSI, and MSI will pay shipping, RMA it, and repaste it themselves. Or they will refund my money. I guess this forum is fairly useless.
 
bat-l15b602e7 said:
Ok listen here.You dont even know what the word racist means. Before calling people racists, learn what words mean. Now go and fix your laptop,you are probably the reason why its overheating. Probably didnt even pay for it but stole it, otherwise you wouldnt whine here but actually just return it to the store.

coming in here, posing as you were an IT guy with soo many years experience, knowing SO much about quality standards worldwide but cant replace a cooling pad. what a joke you are.
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/ignore
 
milkman7158602dd said:
Again, I will NOT be cracking this laptop to apply fixes for factory defects. Not even remotely an option. I had this shipped straight from MSI, and MSI will pay shipping, RMA it, and repaste it themselves. Or they will refund my money. I guess this forum is fairly useless.
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Hey buddy!
I sent my laptop to MSI service center twice because my GE76 was overheating, but they did nothing and wrote that no errors were found...
If you manage to fix the laptop, then please write how you described your mistake to them
 
I have the same situation: some cores reach 94 degrees Celsius.
The metal pad (where the keyboard and touchpad are) gets very hot and bakes fingers and hands(
 
lopimon155602e1 said:
Hey buddy!
I sent my laptop to MSI service center twice because my GE76 was overheating, but they did nothing and wrote that no errors were found...
If you manage to fix the laptop, then please write how you described your mistake to them
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A company may not sell an obviously defective product under current regulations. Warranty conditions, whether or not the product is registered with the vendor, legally require a vendor to address defective products, and CPU cores hitting 90-100 Celsius in basic software installations is a defect. If MSI actually tries to deny my claim, I'll take legal action. It isn't complicated.

I've never really had a vendor not try to honor an agreement like you are saying, and we have another MSI laptop from 2016 that has always worked fine. If they want us as customers and they don't want to be sued over $3000, they will honor their agreement.
 
milkman7158602dd said:
A company may not sell an obviously defective product under current regulations. Warranty conditions, whether or not the product is registered with the vendor, legally require a vendor to address defective products, and CPU cores hitting 90-100 Celsius in basic software installations is a defect. If MSI actually tries to deny my claim, I'll take legal action. It isn't complicated.

I've never really had a vendor not try to honor an agreement like you are saying, and we have another MSI laptop from 2016 that has always worked fine. If they want us as customers and they don't want to be sued over $3000, they will honor their agreement.
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You are right.
Please, if possible, keep me informed about what will be happening.
 
Downey Rob said:
Did you have any performance or operating issue when tempearture is reach 94 degrees Celsius?
Which model of the laptop do you have?
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On the technical side, no. But, physically yes : Using a laptop when it heats up to the boiling point of water bakes my fingers and hands when working / playing at a laptop. Using my laptop under such conditions is extremely difficult and inconvenient.
I`m using MSI Raider GE76 12UGS ( 3 month old )

And yes, I know what thermal paste is and when it needs to be changed. But they refused my request to change the thermal paste directly at the service center.
I buy a ready-made and expensive product. For the next year, I don’t want to think about what its future fate is, all the more so to receive discomfort because of this ...
 
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😁 Temps on my GE76 Rider for CPU is about 70 - 74 c and for GPU about 72 - 74 c.
Picture of how i repaste cpu and gpu with Thermal Grizzly with paste and liquid metal.
And pic of temperatures while playing BF2042 and RedDR 2. Ambient temp is about 22c
F26AD784-CF6C-49D1-8398-2B07720AC400.jpeg
D8BDBF74-4C63-42D1-97D8-EBC02280F8A3.jpeg
ADA54DA8-FF6B-4ABA-9642-4499451DA077.jpeg
 
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lopimon155602e1 said:
On the technical side, no. But, physically yes : Using a laptop when it heats up to the boiling point of water bakes my fingers and hands when working / playing at a laptop. Using my laptop under such conditions is extremely difficult and inconvenient.
I`m using MSI Raider GE76 12UGS ( 3 month old )

And yes, I know what thermal paste is and when it needs to be changed. But they refused my request to change the thermal paste directly at the service center.
I buy a ready-made and expensive product. For the next year, I don’t want to think about what its future fate is, all the more so to receive discomfort because of this ...
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If you do not have any problem, it is not an issue.
Basically, the acceptable surface temperature and fan noise usually depend on preference, there are some advanced setting to customize.
As I know, MSI laptop prioritizes maximum performance by default. However, performance and temperature are in a trade-off relation. You can refer to the official tutorial to cool down your laptop.
MSI® HOW-TO cool down your notebook by changing Performance Level
MSI® HOW-TO cool down your notebook by using Fan Settings
In addition, 94 degrees is still within the normal range for a processor, so it cannot be determined as a problem simply based on the high temperature.
You can check Tjunction max from Intel website. It can reach 100 degree.
1676377588847.png

Note. The processor is Intel® Core™ i9-12900K and it is only for reference.
Reference - https://www.intel.com/content/www/u...-30m-cache-up-to-5-20-ghz/specifications.html
 
Downey Rob said:
If you do not have any problem, it is not an issue.
Basically, the acceptable surface temperature and fan noise usually depend on preference, there are some advanced setting to customize.
As I know, MSI laptop prioritizes maximum performance by default. However, performance and temperature are in a trade-off relation. You can refer to the official tutorial to cool down your laptop.
MSI® HOW-TO cool down your notebook by changing Performance Level
MSI® HOW-TO cool down your notebook by using Fan Settings
In addition, 94 degrees is still within the normal range for a processor, so it cannot be determined as a problem simply based on the high temperature.
You can check Tjunction max from Intel website. It can reach 100 degree.
View attachment 169102
Note. The processor is Intel® Core™ i9-12900K and it is only for reference.
Reference - https://www.intel.com/content/www/u...-30m-cache-up-to-5-20-ghz/specifications.html
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You all answer the same thing like zombies... Maximum temperature and optimal (temperature at which the laptop should not die in a year or two) are two DIFFERENT things.
I tried changing the height of the laptop to get more air. As a result, the processor cooled down by 4 degrees, and this is from 97 to 93. The laptop still throttles.
Also, I changed the status from Balanced to Extreme Performance in MSI Center, the watts grew, but the temperature did not drop.
 
What zombies? o_O Thats good idea to little lift up, i m write that advice in other posts. With Extreme you can only gain more C. Try and set in power plan (choose high performance) min CPU state about 30% and max leave on 100%. You will lose nothing in performance or fps but you can lower your temps.
 
lopimon155602e1 said:
You all answer the same thing like zombies... Maximum temperature and optimal (temperature at which the laptop should not die in a year or two) are two DIFFERENT things.
I tried changing the height of the laptop to get more air. As a result, the processor cooled down by 4 degrees, and this is from 97 to 93. The laptop still throttles.
Also, I changed the status from Balanced to Extreme Performance in MSI Center, the watts grew, but the temperature did not drop.
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Well. Let's try another method. Provide the detailed usage scenario including the setting and laptop specification(CPU & GPU) when you have high temperature behavior (94? 93? 97?). Then compare to same laptop and figure out your behavior is normal or not.
 
I will tell you, when i buy my GE76 before 3 months, first day of playing RDR2/BF2042 and GTA 5 my temps was for cpu 88-96 and gpu 74-84c..and day after i repaste everything 😁 HIGH temps when our member say have when installing and surfing is caused maybe also because HIGH performance all the time (just choose balanced or change min processor state). Many people/users have that temps ant thats all. Its not defect, everything is ok and 90-99c is ‘normal’. And anyone who want lower temps REPASTE or dont buy gaming notebook. Buy desktop 😁
 
Msi got back to my support request. They agree that 95-100c out of the box is a defect and they will RMA this laptop, send me a new one.

This isn't complicated. Any machine running consistently 90+c on its CPU cores needs a fix, and as I expected MSI is doing the right thing. Send them back.
 
milkman7158602dd said:
Msi got back to my support request. They agree that 95-100c out of the box is a defect and they will RMA this laptop, send me a new one.

This isn't complicated. Any machine running consistently 90+c on its CPU cores needs a fix, and as I expected MSI is doing the right thing. Send them back.
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Could you please write down the text you sent to them?
Appreciate that
 
lopimon155602e1 said:
Could you please write down the text you sent to them?
Appreciate that
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Write down the text? Ive said exactly what I said to MSI already twice in the thread -- 96-100c for CPU cores in a stock system, right out of the box and during basic things like windows update, is a defect and I need warranty service.

MSI: "they arent supposed to run that hot. Sounds like a defect. You can send it back for either a replacement, or a refund."
 
In hindsight, I can see some *dangerous* and very bad advice in this thread from a couple people. Again, Ive been a net/sysadmin for over 30 years, and Ive built 1000s of servers, networks, desktop and workstations, as well as custom gaming desktops.

NOBODY should be cracking open their fully warrantied laptop to try to fix physical issues themselves. This WILL INVALIDATE YOUR WARRANTY and make it hard or impossible to get support, and the people trying to convince you to do that seem suspect. MSI should come to these threads to explain this to people.

NOBODY should think that the MAX operating temperature of a CPU (which is 100c per the manufacturer specification) is the same as the normal (optimal) operating temp. 100c max means it may melt or malfunction at 101c. Or, it may run for 1 year at 100c, and THEN die, just after your warranty period expires....

For the safest advice, email or create a ticket with the vendor, do NOT listen to randos in threads who are telling you do destroy your warranty.
 
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