GE76 RAIDER 10UE Keyboard not working.

mnaujokas915cb02e2

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There was broken screen and I've changed it. (same as original). When I started to see everything, i've tried to check computer. Everything works execpt keyboard and only POWER BUTTON works on keyboard. I updated everything including BIOS, ME Firmware, EC Firmware. Reinstalled OS. Always same problem. Keyboard recognized by computer. But I can't tell about EC RESET. I use pin and hold button for 30 sec at least but when i connect charger and press power button it just turns on as it should. But it tells that after EC RESET it shoudn't turn on after pressing power button for first time.
I've bought new keyboard with palmrest. I've changed and it same a before. Probably it's not hardware issue. I've read that this model have problems.
 
I've updated BIOS using BIOS mode and keyboard not working. It's not keyboards fault - it's computer. Because it's completely new original keyboard with palmrest. My old keyboard does same. Only power button works. The only one thing i'm not sure about EC reset. Because after EC reset when i press power button my computer starts as normal. But EC reset tells that it should not power on after first hit. I've reinstalled everything including different OS windows 10 and windows 11. Keyboard is always detected but never worked.
 
Get into Windows safe mode, using Advance STARTUP SETTING to get in, and check if your keyboard and trackpad are working. This will confirm the status of your keyboard not working or having other problems in the system.
 
It's not working in BIOS. I'm sure it won't work in safe mode. Also windows installation is like safe mode. All keyboards should work when trying to install OS. Now I see that HDMI not working or even C port (C-to HDMI).
 
It's not working in BIOS. I'm sure it won't work in safe mode. Also windows installation is like safe mode. All keyboards should work when trying to install OS. Now I see that HDMI not working or even C port (C-to HDMI).
I am afraid that you should send the laptop to the service center to repair.
 
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