GE76 Raider 12 UE throwing errors in Device manager and sound issues

J

jmasto14e902ca

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Dec 2, 2022
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Hello,
My boss got me this laptop for work and had windows10 home replaced with 10 pro, after that the sound stopped working so I had to install some drivers. The sound works on my headset now, but not through the onboard speakers. I am also seeing some issues in the device manager: Base system device, PCI Data Acquisition and Signal processing Controller, USB controller, and 2 Unknown Devices.

I am thinking a BIOS update from the MSI website, but would love some extra insight

https://www.msi.com/Laptop/Raider-GE76-12UX/support?sub_product=Raider-GE76-12UE

1670014392556.png
 
drek4

drek4

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jmasto14e902ca said:
That is the first thing I tried.
Click to expand...
That's strange, either an anti-virus or firewall is blocking access to the drivers, Windows 10 or your BIOS is corrupted or you have faulty hardware.
Having 2 hardware devices fail at the same time would be a real coincidence, so I would start with the others first.
Strangest thing though, is that you installed the other drivers and then they all worked afterwards...
But you did say that when you installed the LAST Windows 10 Pro, issues happened after this....correct?
 
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jmasto14e902ca

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drek4 said:
That's strange, either an anti-virus or firewall is blocking access to the drivers, Windows 10 or your BIOS is corrupted or you have faulty hardware.
Having 2 hardware devices fail at the same time would be a real coincidence, so I would start with the others first.
Strangest thing though, is that you installed the other drivers and then they all worked afterwards...
But you did say that when you installed the LAST Windows 10 Pro, issues happened after this....correct?
Click to expand...
The Windows 10 pro version installation was the first thing that was done on this machine. I did not check the device manager before.
The only reason I checked it after was because I had no sounds coming out of the speakers. That was easy enough to fix with the driver package.

"Strangest thing though, is that you installed the other drivers and then they all worked afterwards.."
Is there a way to confirm the drivers are running as intended? I extracted the files, and ran the exe's as directed, but am unfamiliar with how I would check that each is running properly.

TY for your help.
 
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stormbody091150502d6

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If it is related to the audio, it is recommended to reinstall the audio-related drivers.
You can find the instruction from the official FAQ.

MSI Global - The Leading Brand in High-end Gaming & Professional Creation

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www.msi.com www.msi.com
If the problem still persist, you need to find out what the devices are.
 
drek4

drek4

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jmasto14e902ca said:
The Windows 10 pro version installation was the first thing that was done on this machine. I did not check the device manager before.
The only reason I checked it after was because I had no sounds coming out of the speakers. That was easy enough to fix with the driver package.

"Strangest thing though, is that you installed the other drivers and then they all worked afterwards.."
Is there a way to confirm the drivers are running as intended? I extracted the files, and ran the exe's as directed, but am unfamiliar with how I would check that each is running properly.

TY for your help.
Click to expand...
Well since you seem to have multiple issues, I would do a Windows repair, since you're not sure if the issues are from the install of the new version of Windows that was installed.
Of course, the best would be to re install Windows from scratch and re install all the drivers, but this would be more time consuming.

www.laptopmag.com

How to repair and restore Windows 10

Here's how to repair and restore Windows 10 in a few easy steps.
www.laptopmag.com www.laptopmag.com

I would also check if you have the most recent BIOS installed.

MSI Global - The Leading Brand in High-end Gaming & Professional Creation

As a world leading gaming brand, MSI is the most trusted name in gaming and eSports. We stand by our principles of breakthroughs in design, and roll out the amazing gaming gear like motherboards, graphics cards, laptops and desktops.
www.msi.com www.msi.com

If the drivers don't cause any issues afterwards, then they are good.
Of course identifying the faulty devices, would be a good option also.
 
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