GL75 Boot up hang help

cysee12cd02b0

New member
Joined
Jul 21, 2021
Messages
3
GL75 9sdk purchases 01/2020

The past several days my laptop hung midway surfing. Had to force restart with power button.

On the 3rd time, I cannot get past the msi screen. The circle thing will move and hang.

I tried to create media creation tool and restart from USB and that hang too.

Can anybody help ?
Screenshot_20210721-120005_Gallery.jpg
 
Last edited:

cysee12cd02b0

New member
Joined
Jul 21, 2021
Messages
3
Did you manage to resolve it ?

Called the msi help desk and did bios check, ram check and power reset (pin hole back of laptop) with no success.

Next is to check the ram.
 

andreimitre15bf02e8

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Jul 21, 2021
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3
Still on it. My issue is I tried to install dual os Linux windows but the bios did not open so I could not set up the booting choice and ever since two days ago my laptop doesn’t boot windows anymore
 

RaiderGamer

Well-known member
MAJOR GENERAL
Joined
Aug 1, 2015
Messages
3,432
update bios reset bios

update ec reset ec

test hard drive

test ram

remake windows usb

bring up boot menu and boot from windows usb
 

RaiderGamer

Well-known member
MAJOR GENERAL
Joined
Aug 1, 2015
Messages
3,432
Any guidance on updating bios / reset bios? I can only access the bios setup.
i dont konw if u can update bios from within bios

some things u can do that

put bios file on usb and try updating from whithin if i allows
 
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