GM11 Suddenly cannot move the cursor, but the buttons still working

hantajul2707

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Hi guys, so recently I just installed new MSI Companion App from Dragon Center, then restarted my PC. But suddenly my GM11 cannot move the cursor/pointer and the RGB is off, but all the buttons is still working. I tried to change the port, uninstall MSI Companion APP, but nothing happened. Other mouse is working fine. Please help
 

flobelix

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I would try to completely uninstall Dragon Center.
 

hantajul2707

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flobelix date=1589127892 said:
I would try to completely uninstall Dragon Center.
I tried uninstall and now all the buttons not working, but the mouse still showing in Device Manager.
 

hantajul2707

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flobelix date=1589129354 said:
Weird. Try reinstalling it.
Still not working. I realized the LED bulb / Laser is not light up (no red light). I tried it with another PC and the problem remains same (can't move cursor but the buttons work fine)
 

flobelix

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Then looks like an issue with the mouse that is not software related
 

redbarrontx

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Same problem.  The only thing I did before going to bed was started downloading a game from steam.  Woke up this morning and the mouse cursor would not move and the light is not on either.  Right now I have the mouse plugged into my laptop and same thing.  The mouse is less than a month old.  Purchased it from a retail store brand new.  Anybody find any new information.
 

hantajul2707

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Unfortunately I still didn't find a solution. I return it to the store where I bought it and got a new one. They said it's hardware failure. It has been used for 1 month and there haven't been any problems, but I'm not using Dragon Center anymore.
 
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