Good Experiance with Sea Gate Customer Service

xmad

New member
GENERAL OF THE ARMY
Joined
Mar 14, 2012
Messages
8,587
Well today started off in quite a crappy way. Arrived at the office to hear one of the servers screaming due to a bad SeaGate SAS drive. After all the horror stories I had heard about thier customer service, I was full of trepidation when calling w/ the warranty issue.(This server is 1 yr old) When I called however, I was on hold for no time and they agreed to pre-ship the the drive so I don't have to run in a degraded state for any longer than needed. Although I did have to pay shipping and handling ($9.95 2nd day air) everything was smooth and easy.  :biggthumbsup:

 

NovJoe

New member
GENERAL OF THE ARMY
Joined
Feb 27, 2003
Messages
19,148
Not surprised.

Server 1 year old but Seagate internal drives will usually have a minimum of 3 years warranty. Only certain external HDD have 1 year warranty. Thus, it is only right that Seagate honors the warranty.
 

Hammey

New member
STAFF SERGEANT
Joined
Aug 27, 2012
Messages
79
Hi yes seagate was not bad. But now they require special packaging to return your drive and on there RMA page they have a link to a site which they say they dont have anything to do with but you can order there special package requirmens from sad.
 
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