Good Experiance with Sea Gate Customer Service

[xmad]

Well today started off in quite a crappy way. Arrived at the office to hear one of the servers screaming due to a bad SeaGate SAS drive. After all the horror stories I had heard about thier customer service, I was full of trepidation when calling w/ the warranty issue.(This server is 1 yr old) When I called however, I was on hold for no time and they agreed to pre-ship the the drive so I don't have to run in a degraded state for any longer than needed. Although I did have to pay shipping and handling ($9.95 2nd day air) everything was smooth and easy. 

 

[NovJoe]

Not surprised.

Server 1 year old but Seagate internal drives will usually have a minimum of 3 years warranty. Only certain external HDD have 1 year warranty. Thus, it is only right that Seagate honors the warranty.

 

[Hammey]

Hi yes seagate was not bad. But now they require special packaging to return your drive and on there RMA page they have a link to a site which they say they dont have anything to do with but you can order there special package requirmens from sad.