GP72 2QE Leopard Pro - Heat, Casing and Fan Issues - MSI Afterburner?!

Cormy1

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Nov 22, 2015
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https://www.msi.com/Laptop/GP72-2QE-Leopard-Pro/Specification
https://www.userbenchmark.com/UserRun/6296202

So I've already had my fan replaced once due to it becoming defective and that seems to be happening again.
My thinking is that this is because of the cheap plastic casing being able to flex too much under the pressure I exert on the keys. I'm assuming this because I can make the sound of the fan change by applying pressure differently on the laptop.
The other possibility is that the fan is just seeing too much use, as this laptop has some serious heating and cooling issues. Had I only waited a few more months to get a next gen 10xx graphics card in the laptop I'm sure this wouldn't have been an issue.
As it stands I've paid for a 1400$ plastic heating block.
Not my best purchase.
Since purchasing it, I've had both a harddrive failure and fan failure (the fan was sounding like a jet turbine and would become too hot to touch within a minute of the PC booting)
Hilariously enough when I sent it in to get the fan replaced, I got a call from the techs doing the work asking for my admin password XD Sufficed to say I was confused, especially since the laptop has a button dedicated to turning the fan on to max power, not that you'd need it given how loud and hot it was getting before it finished booting.

BUT THAT'S ALL BEHIND US NOW! Sort of... Since I'm feeling the onset of fan failure again, it's clearly making more sound that it should.

Basically what I'm looking into now is ways of producing less heat and in turn using the fan less. I've begun using ThrottleStop to undervolt the CPU, but undervolting the GPU has proved more difficult as MSI Afterburner doesn't seem to hold on to any settings I apply to it. Originally I couldn't interact with any sliders. Made a small mod to the config file and now I can move the sliders, not that they seem to do anything and pressing apply just resets them to default position again.
How am I supposed to use this thing?
Is there anyway I can replace the GPU in this craptop that seems hellbent on sell-harm?
How the hell do I update the USB drivers on this thing that LOVE to hang when you unplug or plug devices in while it's sleeping.
Should I update my BIOS From E1793IMS.10D to 10F?
Why has the battery on this laptop never lasted more than 2 hours?

I swear I have done nothing but love this laptop and it just won't stop trying to kill itself. I failed to save it from Win10 forced updates (failed drive) and these heating issues just refuse to go away.
I raise the temperatures of the room with ease with this baby, who needs central heating in Canada when you have the Leopard Pro?
 

bananabender

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Nov 23, 2017
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Sorry for late reply, I wish that I'd seen this six months ago.
First, does the BIOS update include a fix for the fan or fix any other issue with the computer?  If not, you can leave it.
As you are in Canada is the house centrally heated?  Is the laptop on a table or solid surface that allows sufficient air to enter the air intake?
If you use it sitting in bed for example on top of a blanket then it's likely to reduce the air intake.  I guess you know that already, but just in case you didn't.
From what you have described, it sounds like the laptop is overheating.  Is that because of very heavy use or simply because the fan is becoming clogged?
I'd try cleaning the fan first, before looking for a replacement.  If cleaning fails, the replace the fan.
How long since you last replaced the fan did it work ok before having heating issues again?
 

Cormy1

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Sorry for late reply, I wish that I'd seen this six months ago.
First, does the BIOS update include a fix for the fan or fix any other issue with the computer? If not, you can leave it.
As you are in Canada is the house centrally heated? Is the laptop on a table or solid surface that allows sufficient air to enter the air intake?
If you use it sitting in bed for example on top of a blanket then it's likely to reduce the air intake. I guess you know that already, but just in case you didn't.
From what you have described, it sounds like the laptop is overheating. Is that because of very heavy use or simply because the fan is becoming clogged?
I'd try cleaning the fan first, before looking for a replacement. If cleaning fails, the replace the fan.
How long since you last replaced the fan did it work ok before having heating issues again?
I never saw anything that described what the update changed. In any case, since my last post, I did update the BIOS without issue. Laptop still overheats with ease.
My setup has plenty of airflow, I play on wood tables with the 4 corners of the laptop elevated on electrical tape rolls.
The fan is clean, the laptop is still "new", it's well taken care of I assure you.
There has always been heating issues with this laptop, regardless of the fan function.
I use ThrottleStop to help manage the heat a bit, by undervolting the CPU and throttling performance when reaching certain temperatures but even with that I can easily maintain 90 degrees Celsius while gaming or compressing/encoding/rendering.
I'm just looking to undervolt the GPU now, but MSI Afterburner's changes refuse to take.
 

Crazydonkey

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Jun 30, 2020
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Did you encounter performance problem while overheating?
What is your maximum CPU temp?
 

Cormy1

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Did you encounter performance problem while overheating?
What is your maximum CPU temp?
Yes, the laptop crashes under high load. I've seen many screens of death at this point, not all of them blue either.
I've never monitored temps while it crashes (there is no way to know when it will crash and I'm not going to stare at it for half an hour or more until it does), but since I casually hit 90 while throttling, I assume it's going beyond 100 if I let it fly.
and now my fan seems to be failing again, they seem to like doing it every 3 years (or 1 year: https://forum-en.msi.com/index.php?...-for-internal-cpu-gpu-cooling-upgrade.294675/). Maybe crappy bearings/bushings or crappy brushes in the motor.
Same sound/scenario as this: https://forum-en.msi.com/index.php?threads/msi-leopard-pro-gp72-fan-issue.269239/
https://soundcloud.com/henry-bubinski%2Fmsi-leopard-pro-gp72-laptop-sound
Need part number for the keyboard too, and compatible fans. I'd rather not get original fans that are just going to fail again but of course it needs to be compatible...
 
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