GS77 Won't Charge at All Using PD

[beaniima15ea02eb]

I have a 100W PD charger and tried it with my GS77 but it pulls 0 Watts. Is there something that needs to be done to charge my laptop via PD?

 

[darkhawk]

Which port are you plugging it into?
Keep in mind that I believe there is only 1 port that supports Thunderbolt with PD.

 

[beaniima15ea02eb]

Which port are you plugging it into?
Keep in mind that I believe there is only 1 port that supports Thunderbolt with PD.

I am plugging into the Thunderbolt port. Interesting thing I just found. If I plug in the regular power adapter AND my USB4 cable, the PD port says its pulling up to 100W? I dont need it to charge with that port if I have the regular adapter though lol.

I am using a USB4 cable that displays power draw.

 

[cpsoho]

BTW the PD charging should be designed for some emergency situations and it can't deliver the full performance when you only charge with PD.

I am plugging into the Thunderbolt port. Interesting thing I just found. If I plug in the regular power adapter AND my USB4 cable, the PD port says its pulling up to 100W? I dont need it to charge with that port if I have the regular adapter though lol.

I am using a USB4 cable that displays power draw.

 

[beaniima15ea02eb]

BTW the PD charging should be designed for some emergency situations and it can't deliver the full performance when you only charge with PD.

Yes, I am aware of that, I just wanted to use it on the plane to get a little longer battery life or charge while it's turned off. Unfortunately, I cannot seem to get that to work at all. It says it has PD charging so it should charge over PD.

 

[rlawlgud200155802d1]

My GS77 has the same symptoms.
Even after updating the BIOS, it won't charge.

 

[beaniima15ea02eb]

My GS77 has the same symptoms.
Even after updating the BIOS, it won't charge.

I was really hoping someone from MSI would comment on this. Is there a bios setting or anything?

 

[Kujou]

I was really hoping someone from MSI would comment on this. Is there a bios setting or anything?

can you tell model of your laptop? e.g, GS77 12UHS.

 

[beaniima15ea02eb]

 

[Kujou]

I assume that you plugged in the pd charger into the port that has lightning icon:

when you plugged in the pd charger, is the battery icon charging?

if yes and the pd charger cannot deliver the power, try to update BIOS version E17P1IMS.109

 

[beaniima15ea02eb]

Updated the bios no problem, same problem. I have the same issue. Using a PD 100W charger. I have tried other USB 4.0 cables as well.

 

[rlawlgud200155802d1]

My laptop is a GS77 12UGS. The BIOS is E17P1IMS.109, and it was updated on August 4th, but it shows the same symptoms.
OS : Win 10
PD Charger : Baseus 17 in 1 Docking Station (100W)

 

[Kujou]

Updated the bios no problem, same problem. I have the same issue. Using a PD 100W charger. I have tried other USB 4.0 cables as well.

View attachment 162383

you can try cross test with another pd charger 100W if you have.
if the problem still the same, it looks like hardware issue to me, try direct contact with msi by web ticket.

 

[rlawlgud200155802d1]

Sending a ticket to MSI only advises to update the BIOS.
Or, it tells me to reinstall the latest Thunderbolt driver, but I've already reinstalled it more than 10 times.
MSI doesn't seem to be fully aware of the problem.

* The power output from the docking station was confirmed with other products.

 

[beaniima15ea02eb]

Everything other than getting some charge works great for me. The GS77 is the perfect beast for what I need. I just wish I could get this working so I can use a PD charger overnight and have a full battery in the morning.

 

[stev159302e0]

Our company purchased 4 msi stealth gs77 12ugs and the Gen2 Docking stations no longer charge on the systems. Tech support claims they have no know knowledge of the issue and they should be fully compatible. He recommended we reset our computers by holding the power button down. What a joke.