GT72 VR 6RE WiFi/Bluetooth keeps shutting itself off.

[dean-morton]

WiFi and Bluetooth will just randomly shut itself off. There really isn't any rhyme or reason as to why this happens either. I will then spend a couple minutes to an hour + reinstalling drivers and restarting the computer until after some random combination things start working again. When the wifi or bluetooth shut off, the computer makes it seem like neither of these things ever existed at all (either won't appear when I try to view it in the settings). When I go to device manager, I can see bluetooth and wifi drivers only if I view hidden devices. When I try to update drivers, the hidden devices will say the most current version is installed but I'll often get an error 45 message. There doesn't seem to be anyway to turn these devices on through the computer. 

So far, since buying an MSI laptop, I've spent more time troubleshooting  than playing games. If anyone can help me solve this problem permanently, I would be forever grateful.

 

[aliyasinerdogan]

hey since my last 2 laptop is ms? gaming series i ask you one question did you instaled a utility program name called('ms? SCM')if it is not just try to donwload and install this  because this app has direct controll over devices like bluetooth wabcam and wireless i gues if you does not have this program maybe its the source of your trouble

 

[sinyalarit]

I suggest trying the Killer website for driver packages.

http://www.killernetworking.com/driver-downloads

I had a similar issue with the Killer Wireless 1435 on my GT72VR 6RD and ended removing the Killer Suite and installing just the drivers for networking and Bluetooth.

 

[lin.yu0945]

Hi dean-morton,

Use latest Help Desk to export the system info and post the text information in here.
As sinyalarit mentioned, you also could try to update latest Killer driver from following.

http://www.killernetworking.com/

 

[dean-morton]

Hi dean-morton,

Use latest Help Desk to export the system info and post the text information in here.
As sinyalarit mentioned, you also could try to update latest Killer driver from following.

http://www.killernetworking.com/

Here it is, although I'm not sure what can be done now. I reported the problem to MSI and they didn't even bother to troubleshoot. I just recieved an RMA and it looks like I'll be without a computer for 2 weeks minimum.   

 

[dean-morton]

------------------
System Information
------------------
Serial Number:                9S7178511015ZG7000892
Product Name:                 GT72VR 6RE
OS:                           Microsoft Windows 10 Home 64-bit
Windows Product Key:          X763R
HDI Build:                    ZS7-1785TM4-CS1   3.TC1.A27.18.0.1  
BIOS Version:                 E1785IMS.10B
BIOS Release Date:            2016/07/11
EC Version:                   1785EMS1.1040701201616:33:14
CPU:                          Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz
Memory:                       16 GB @ 1200 MHz
                               - 8192 MB, DDR4-2400, Kingston MSI24D4S7S8MB-8     
                               - 8192 MB, DDR4-2400, Kingston MSI24D4S7S8MB-8     
Graphics:                     NVIDIA GeForce GTX 1070, 8192 MB
VBIOS Version:                86.04.26.00.06,8388608
Drive:                        HDD, SanDisk Ultra Fit, 115.69 GB
Drive:                        HDD, HGST HTS721010A9E630, 931.51 GB
Drive:                        SSD, TOSHIBA THNSNJ128G8NY, 119.24 GB
Network:                      Killer Wireless-n/a/ac 1435 Wireless Network Adapter
Network:                      Killer E2400 Gigabit Ethernet Controller
Network:                      Kaspersky Security Data Escort Adapter

---------------------
Programs and Features
---------------------
Microsoft OneDrive , 17.3.6798.0207
McAfee Security Scan Plus , 3.11.500.3
Microsoft Office 365 - en-us , 16.0.7766.2060
SteelSeries Engine 3.9.10 , 3.9.10
Synaptics Pointing Device Driver , 19.3.4.57
Intel Security True Key , 4.12.108.1
Vulkan Run Time Libraries 1.0.39.1 , 1.0.39.1
Intel? Software Guard Extensions Platform Software , 1.1.30214.81
MAGIX Photo Manager 15 , 11.0.2.36
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 , 10.0.40219
CheckDevicesConfigurator , 2.3.1201
Intel? Trusted Connect Service Client , 1.42.679.1
SonicMapperConfigurator , 2.3.1201
Killer Drivers , 1.0.1028
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 , 11.0.61030
Intel? RealSense? SDK 2014 Runtime  (x64): Core , 3.1.0.25181
Killer Wireless-AC Drivers , 1.1.57.1126
ProductNSConfigurator , 2.3.1201
AudioLaunchpadConfigurator , 2.3.1201
Intel(R) Rapid Storage Technology , 14.7.0.1000
SCM , 13.016.06153
Nahimic2UISetup , 2.3.1201
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215 , 14.0.24215
Apple Mobile Device Support , 10.0.1.3
Bonjour , 3.1.0.1
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 , 9.0.30729.6161
Qualcomm Atheros Bluetooth Installer (64) , 10.0.0.279
LauncherSetup , 2.3.1201
Apple Application Support (64-bit) , 5.3.1
InstallRoot , 5.0.1
Office 16 Click-to-Run Licensing Component , 16.0.7766.2047
Office 16 Click-to-Run Extensibility Component 64-bit Registration , 16.0.7766.2047
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005 , 12.0.21005
iTunes , 12.5.5.5
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005 , 12.0.21005
Ansel , 378.66
NVIDIA 3D Vision Driver 378.66 , 378.66
NVIDIA Control Panel 378.66 , 378.66
NVIDIA Graphics Driver 378.66 , 378.66
NVIDIA GeForce Experience 3.4.0.70 , 3.4.0.70
NVIDIA PhysX System Software 9.16.0318 , 9.16.0318
NVIDIA Update 23.23.30.0 , 23.23.30.0
SHIELD Streaming , 7.1.0351
NVIDIA HD Audio Driver 1.3.34.21 , 1.3.34.21
NVIDIA Install Application , 2.1002.244.2075
NVIDIA Backend , 23.23.30.0
NVIDIA Container , 1.2
NVIDIA LocalSystem Container , 1.2
NVIDIA Message Bus for NvContainer , 1.2
NVIDIA NetworkService Container , 1.2
NVIDIA Session Container , 1.2
NVIDIA User Container , 1.2
NVIDIA Display Container , 1.2
NVIDIA Display Container LS , 1.2
NvNodejs , 3.4.0.70
NVIDIA Watchdog Plugin for NvContainer , 1.2
NvTelemetry , 2.3.16.0
NVIDIA Telemetry Container , 2.3.16.0
NvvHci , 2.02.0.5
Nvidia Share , 3.4.0.70
NVIDIA ShadowPlay 3.4.0.70 , 3.4.0.70
SHIELD Wireless Controller Driver , 3.4.0.70
NVIDIA Update Core , 23.23.30.0
NVIDIA Virtual Audio 3.51.2 , 3.51.2
MSI True Color , 1.6.2.930
Intel(R) Management Engine Components , 11.0.2.1183
Intel(R) ME UninstallLegacy , 1.0.1.0
MAGIX Music Maker Silver Soundpools , 1.0.0.0
MAGIX Music Maker Silver , 21.0.3.44
WinZip 17.5 , 17.5.10562
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 , 11.0.61030
Microsoft SQL Server Compact 3.5 SP2 x64 ENU , 3.5.8080.0
ApoDispatchConfigurator , 2.3.1201
ProductDaemonSetup , 2.3.1201
UIInstallUpgrade , 2.3.1201
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215 , 14.0.24215
Intel(R) Chipset Device Software , 10.1.1.14
MSI Afterburner 4.2.0 , 4.2.0
Google Chrome , 56.0.2924.87
Battery Calibration , 1.0.1508.1001
Help Desk , 1.0.1605.0601
BurnRecovery , 5.0.1602.101
CyberLink PowerDVD 12 , 12.0.5307.55
Dragon Center , 1.2.1701.1101
Sizing Options , 3.0.1512.1801
Kaspersky Secure Connection , 17.0.0.611
Kaspersky Password Manager , 8.0.6.538
Kaspersky Total Security , 17.0.0.611
MAGIX Content and Soundpools , 1.0.0.0
NVIDIA Stereoscopic 3D Driver , 7.17.13.7500
RivaTuner Statistics Server 6.4.1 , 6.4.1
Steam , 2.10.91.91
Heaven Benchmark version 4.0 , 4.0
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 , 12.0.30501.0
Google Drive , 1.32.4066.7445
WTFast 4.0 , 4.0.7.692
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 , 12.0.21005
MSXML 4.0 SP3 Parser , 4.30.2100.0
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 , 9.0.30729.4148
Java 8 Update 121 , 8.0.1210.13
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 , 11.0.61030.0
Firebird SQL Server - MAGIX Edition , 2.1.32.0
Microsoft SQL Server Compact 3.5 SP2 ENU , 3.5.8080.0
IBM Forms Viewer 4.0.0 , 4.0.0.3
Java Auto Updater , 2.8.121.13
Intel Extreme Tuning Utility , 6.0.2.8
Apple Software Update , 2.2.0.150
Google Update Helper , 1.3.32.7
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215 , 14.0.24215
Microsoft Visual C++ 2005 Redistributable , 8.0.56336
MSI Social Media Collection , 1.14.2251
Nahimic 2 , 2.3.12
Office 16 Click-to-Run Extensibility Component , 16.0.7766.2047
Office 16 Click-to-Run Localization Component , 16.0.7668.2066
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 , 9.0.30729
Apple Application Support (32-bit) , 5.3.1
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 , 9.0.30729.6161
XSplit Gamecaster , 2.8.1605.2342
Adobe Refresh Manager , 1.8.0
Adobe Acrobat Reader DC , 15.023.20070
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 , 11.0.61030
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215 , 14.0.24215
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 , 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 , 11.0.61030.0
Intel? Security Assist , 1.0.0.609
Windows 10 Upgrade Assistant , 1.4.9200.17376
Microsoft XNA Framework Redistributable 4.0 Refresh , 4.0.30901.0
Microsoft S/MIME , 14.3.123.2
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215 , 14.0.24215.1
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 , 14.0.24215.1
Asmedia USB Host Controller Driver , 1.16.35.1
Killer Performance Suite , 1.1.57.1126
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 , 10.0.40219
Realtek High Definition Audio Driver , 6.0.1.8029
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 , 12.0.30501.0
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 , 12.0.21005

-------------
OS Activation
-------------

Name: Windows(R), Core edition
Description: Windows(R) Operating System, OEM_DM channel
Partial Product Key: X763R
License Status: Licensed

 

[lin.yu0945]

Hi dean-morton,

Does the Killer driver work?
I would also suggest updating the latest BIOS and EC firmware from following.

http://www.msi.com/Laptop/support/GT72VR-6RE-Dominator-Pro.html

 

[dean-morton]

As per some recommendations here, I uninstalled Killer suite and reinstalled just the basic drivers. This got the bluetooth to operate again. Everything was fine for about 12 hours after this. I was doing some light internet browsing this afternoon with no issues, then soon as I wasn't paying attention both the WiFi and Bluetooth automatically shut off again. I restarted the computer a few times and neither would turn back on. I then decided to update the BIOS to the current version. Everything now works again (for the time being). I'm not sure that the EC reset even though I followed the directions (at least I think I did). EC seems the same, unless the numbers don't change. Re-posting my current system info below to see if the EC version seems fine or if I should try flashing the BIOS again? I'm also posting my connectivity log even though there's not much history to it yet. Let me know if I should be adding more info to track down the issue.

------------------
System Information
------------------
Serial Number:                9S7178511015ZG7000892
Product Name:                 GT72VR 6RE
OS:                           Microsoft Windows 10 Home 64-bit
Windows Product Key:          X763R
HDI Build:                    ZS7-1785TM4-CS1   3.TC1.A27.18.0.1  
BIOS Version:                 E1785IMS.113
BIOS Release Date:            2017/01/16
EC Version:                   1785EMS1.1040701201616:33:14
CPU:                          Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz
Memory:                       16 GB @ 1066 MHz
                               - 8192 MB, DDR4-2133, Kingston MSI24D4S7S8MB-8     
                               - 8192 MB, DDR4-2133, Kingston MSI24D4S7S8MB-8     
Graphics:                     NVIDIA GeForce GTX 1070, 8192 MB
VBIOS Version:                86.04.26.00.06,8388608
Drive:                        HDD, SanDisk Ultra Fit, 115.69 GB
Drive:                        HDD, HGST HTS721010A9E630, 931.51 GB
Drive:                        SSD, TOSHIBA THNSNJ128G8NY, 119.24 GB
Network:                      Killer Wireless-n/a/ac 1435 Wireless Network Adapter
Network:                      Kaspersky Security Data Escort Adapter
Network:                      Bluetooth Device (Personal Area Network)
Network:                      Killer E2400 Gigabit Ethernet Controller

 

[lin.yu0945]

The system info shows that EC version is 1785EMS1.104. The latest one is 1785EMS1.107.

For now, looks like the problem didn?t show up after updating BIOS.


You might consider waiting for a longer period of time and updating EC later if the issue comes again..