Hanging then Freezing on MSI B550 Tomahawk

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Jun 9, 2021
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I've recently built myself a new rig with the following:

Ryzen 5600x, EVGA 1660 TI Ultra, Oloy Blade 2x 8GB 3600 CAS 14 ND4U0836144BRADE RAM, MSI B550 Tomahawk MB, 1 TB WD NVME, and 650W EVGA Supernova PSU.

I'm intermittently(way too often) having hang ups where whatever i'm typing or doing slows, before freezing entirely. If i manage to make it to task manager and indicate the computer to reboot, it will simply hang in the spinning white circles screen of windows indicating it's trying to, but I could still hear the audio to Youtube in the background as it unsuccessfully attempted to reset.

I've ran all the benchmarks and checked all my heats. All drivers, bios, everything is up to date. The Memtest86 passed with no errors. Ran all the checks, diagnostics, scans, nothing. Enabling or disabling the XMP profile doesn't correct the issues, it will do this regardless of whether its at default bios settings or the XMP profile is activated. Interesting note is that I have an Astros MixAmp i use to boost the audio for my headset. Whenever I have to restart due to this hanging that leads to freezing issue, occasionally it will launch my sound as being disabled with the red x over the sound icon in the taskbar. If I unplug the mixamp's usb connection and replug it, then it will work fine. I've tried disconnecting the mixamp entirely and not using it to see if I could source my issues there, but it made no difference, still would hang and freeze. It also seems that I never have these issues when playing any sort of game, only when using a browser or an application like Discord. Any additional insight would be appreciated.
 

ryegrass

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Feb 22, 2021
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148
I've recently built myself a new rig with the following:

Ryzen 5600x, EVGA 1660 TI Ultra, Oloy Blade 2x 8GB 3600 CAS 14 ND4U0836144BRADE RAM, MSI B550 Tomahawk MB, 1 TB WD NVME, and 650W EVGA Supernova PSU.

I'm intermittently(way too often) having hang ups where whatever i'm typing or doing slows, before freezing entirely. If i manage to make it to task manager and indicate the computer to reboot, it will simply hang in the spinning white circles screen of windows indicating it's trying to, but I could still hear the audio to Youtube in the background as it unsuccessfully attempted to reset.

I've ran all the benchmarks and checked all my heats. All drivers, bios, everything is up to date. The Memtest86 passed with no errors. Ran all the checks, diagnostics, scans, nothing. Enabling or disabling the XMP profile doesn't correct the issues, it will do this regardless of whether its at default bios settings or the XMP profile is activated. Interesting note is that I have an Astros MixAmp i use to boost the audio for my headset. Whenever I have to restart due to this hanging that leads to freezing issue, occasionally it will launch my sound as being disabled with the red x over the sound icon in the taskbar. If I unplug the mixamp's usb connection and replug it, then it will work fine. I've tried disconnecting the mixamp entirely and not using it to see if I could source my issues there, but it made no difference, still would hang and freeze. It also seems that I never have these issues when playing any sort of game, only when using a browser or an application like Discord. Any additional insight would be appreciated.
In Computer Management (Administrative Events), look for critical errors, and WHEA errors which may give you a clue as to what might be causing your problems. Also run chkdsk on your C Drive.

Capture.PNG
 
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Jun 9, 2021
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In Computer Management (Administrative Events), look for critical errors, and WHEA errors which may give you a clue as to what might be causing your problems. Also run chkdsk on your C Drive.

View attachment 149327
Nothing ever shows on event viewer, its like the system doesn't even understand its locking up, as i indicated the Youtube audio simply kept playing when i attempted to reset during one of these occasions. I've ran all the chkdsk, scannows, benchmarks, everything.
 

ryegrass

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Feb 22, 2021
Messages
148
Does the Astros MixAmp have its own Windows driver? If so, try removing, rebooting, and reinstalling the driver.
 

ryegrass

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Feb 22, 2021
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148
Tried this already as well with firmware, dont think it has anything to do with it as it crashes separately.
OK, lets try to eliminate the Astros MixAmp entirely. Remove the MixAmp (leaving it removed), and uninstall its driver(s) making sure that the drivers are not present in device manager after reboot (including any left over remnants). That way if the freezes still occur, you'll know for sure that something else is causing it.
 
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OK, lets try to eliminate the Astros MixAmp entirely. Remove the MixAmp (leaving it removed), and uninstall its driver(s) making sure that the drivers are not present in device manager after reboot (including any left over remnants). That way if the freezes still occur, you'll know for sure that something else is causing it.
Somewhat already tried this, doesn't seem like it's actually maintaining any drivers rather than just firmware. Something somebody recently told me to do was disable Hardware acceleration on Brave, Chrome, and Discord as these seem to be the consistent sources of my crashing. If the Astros or Memory/Controller sync were an issue, i should be experiencing it when trying to run various other programs but i don't.
 

ryegrass

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Feb 22, 2021
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" It also seems that I never have these issues when playing any sort of game, only when using a browser or an application like Discord"

Have you noticed if running these applications are the only times the freezing happens?
 
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" It also seems that I never have these issues when playing any sort of game, only when using a browser or an application like Discord"

Have you noticed if running these applications are the only times the freezing happens?
If i run them simultaenously it makes no difference. If i use them directly is when i'd have the issues. The hardware acceleration being turned off has so far led to no slow/locking.
 
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It was doing well until it had the same slowly locking up until unfunctional issue about 20 minutes ago. Often time this happens when im typing Discord messages and then end up backspacking and changing my message quickly.
 

napast130152e02d7

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May 28, 2021
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Did you tried ''memory try it''? If you didn't, try with 3600c14 or c16 profile, just to see if problem still persist.
XMP is just bad, and probably its tRFC issue, or some SOC voltages are not right, maybe even ram voltage, bcz this board has vdroop on mem voltage, which is a good thing, but its agressive kit, so manually putting voltage on 1.41-42v can fix an issue.
If that doesnt help, download Thaiphon Burner, then read which die is it(99% its b-die, looking at the timings), and see revision of it. Then download Ryzen Dram Calculator, chose die, sticks, speed and revision, CLICK CALCULATE SAFE and then enter manually everything from the program.
 
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Did you tried ''memory try it''? If you didn't, try with 3600c14 or c16 profile, just to see if problem still persist.
XMP is just bad, and probably its tRFC issue, or some SOC voltages are not right, maybe even ram voltage, bcz this board has vdroop on mem voltage, which is a good thing, but its agressive kit, so manually putting voltage on 1.41-42v can fix an issue.
If that doesnt help, download Thaiphon Burner, then read which die is it(99% its b-die, looking at the timings), and see revision of it. Then download Ryzen Dram Calculator, chose die, sticks, speed and revision, CLICK CALCULATE SAFE and then enter manually everything from the program.
I tried the above steps all the way down to Taiphon. I AMD overclocked my SOC to 1.15V, and Memory TryIt is running DRAM at 1.42V. It worked for a while without issues, but today I again had a lockup I couldn't prevent when trying to scroll through my Discord servers. I did notice an error flagged about an hour and a half prior, not sure if it had anything to do with the eventual locking up. Session "PerfDiag Logger" stopped due to the following error: 0xC0000188
 
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Try this:

But i dont think its gonna help you, i mean i dont think thats the issue.
No, and the XMP profile re-enabling was also not successful in preventing it. No rhyme or reason, and no particular timing, seems to happen on Discord the most often... not sure if it being in the background could be doing it? It's still the same pattern of never having it lock up while playing a variety of games for hours.

Edit: Reliability monitor gives no clues other than i had to manually reset. System detects no issues during these periods.
 

ryegrass

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Feb 22, 2021
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148
No, and the XMP profile re-enabling was also not successful in preventing it. No rhyme or reason, and no particular timing, seems to happen on Discord the most often... not sure if it being in the background could be doing it? It's still the same pattern of never having it lock up while playing a variety of games for hours.

Edit: Reliability monitor gives no clues other than i had to manually reset. System detects no issues during these periods.
It looks like a lot of people are having problems with Discord freezing their computers:
Discord Freezes
Common themes seem to be, hardware acceleration (which you addressed), running the app in compatibility mode, and
key bindings causing the Discord app to freeze.
 
Joined
Jun 9, 2021
Messages
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I
It looks like a lot of people are having problems with Discord freezing their computers:
Discord Freezes
Common themes seem to be, hardware acceleration (which you addressed), running the app in compatibility mode, and
key bindings causing the Discord app to freeze.
Running it in compatibility mode. If it crashes again i'll grudgingly use Discord from mobile for 24 hours and see what happens.
 
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