HECI Pointer Mismatch

tim@safedental.se

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During boot HECI Pointer Mismatch is shown in bold white letters for about 3 seconds. Then continues into windows as normal. Windows is running fine what I know of so far (I have not used this PC for over 1 year but now I will again). No error beeping or anything. What is wrong?

Board: Z68A-GD65 (G3) (MS-7681 VER: 4.0 on the physical motherboard)
Processor: Intel i5 2500K (Sandy bridge)
Bios version: E7681IMS V23.1
 

flobelix

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Do you have updated the bios last time before reviving it?
 

tim@safedental.se

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I might have tried to update to the ME8 bios (that only works for Ivy Bridge) by mistake but I managed to fix it somehow.. maybe the bios update didnt get through afterall. This was before reviving it as you asked.
Now when I revived my PC Windows 10 started a repair during boot and I had to choose if I wanted to keep my files or start fresh. I chose start fresh, like delete everything and start over.

If I need to update my bios to fix this I would appreciate a step by step guide.

Thanks for quick reply
 

tim@safedental.se

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In event viewer this keeps reporting after each start up of the PC.
The Intel(R) Management Engine Interface is being reset.
Event ID: 1
Source: MEIx64
four/six warnings in a row after each start up/reboot

I have installed all latest drivers for the motherboard just recently but it did not help. A bunch of windows updates also.

The PC have freezed two times already. The last time the PC hang/freezed I noticed that system functions such as windows update / settings and device manager dit not open when I tried, then like 1-5 minutes later the PC freezed and a hard reset was the only way..

UPDATE: I seem to have managed to get rid of the IMEI error, I went to device manager and checkt for new drivers through there in the IMEI component, it found something and installed it. Now the error is gone.
But still HECI pointer mismatch. I think it has something to do with the bios right?
 

flobelix

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The problem is an incomplete bios flash. also note that ME 8 bios versions also work fine with Sandy Bridge. It might limit oc but ususally not on Z68 (G3) boards.

The latest ever bios for your board is 25.9 beta 3 (.P93). It should be the one to use. You can directly update to it with the below. Note that you must use the attached bios archive:

1.)
A.) Download the attached archive and place it on your desktop. Do not decompress.
B.) Download and install the >>the MSI HQ Forum USB flasher<<
C.) Insert your FAT32 formatted usb stick.
D.) Make sure the legacy USB is enabled.
E.) Start the forum flash tool and select option 1. Then point the tool at the compressed archive we downloaded earlier. Then to your USB Flash Drive.
F.) Boot to the USB and follow the directions. MEMTEST is included with the forum flash tool and it is recommended to run this prior to any flash.

2.)
Once the flash is complete, you must download and install the latest ME drivers:
http://download.msi.com/dvr_exe/intel_me81_win78_xp.zip
 

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tim@safedental.se

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MEMTEST ran 20+ runs on all tests with no errors last night so I will flash later today. Is a CMOS clear and battery removal needed after the flash? Also boot from UEFI: USB or USB? I can choose when pressing F11

Will this be correct order?
1. Flash bios
2. CMOS & battery
3. Install latest ME
 

flobelix

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tim date=1508743370 said:
Also boot from UEFI: USB or USB? I can choose when pressing F11
Just USB as it needs to boot in legacy mode.

tim said:
Is a CMOS clear and battery removal needed after the flash? Also boot from UEFI: USB or USB?
It is better but not always a must.

tim said:
Will this be correct order? 1. Flash bios 2. CMOS & battery 3. Install latest ME
Yes, exactly.
 

tim@safedental.se

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Okay. Just one thing, you gave me the latest bios but it is a beta version you said? Is it safe/the best one? 

Thanks
 

flobelix

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Yes, it is safe as far as we know and has been used by many over the years. MSI will simply not make any later final bios because board is EOL.
 

tim@safedental.se

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Flash bios did perfect, i shut down the pc, pressed the reset button on the motherboard, now on startup its just black. Not event getting the POST beep
 

flobelix

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You shut down and pressed the reset button when? And how did you exactly prepare the flash?
 

tim@safedental.se

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As you said with the tool, ran memtest,
Flash success told me to reboot or shutdown
Turnd off pc and unplugg powercord
Pressed the reset button
Plug in powercord and start
Not getting any signal from my monitor
No post beep nothing, pc is running and glowing blue inside but nothing else
 

tim@safedental.se

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Oh.. so what has happened now? What should i do?

Is there a cmos jumper on my board? I thought this had a button to clear cmos?
 

tim@safedental.se

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There is a button on the motherboard that say ?reset? that one.

I have found the cmos cl button finally.. should i press it even though i pressed the reset button?
 

tim@safedental.se

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I took out my graphics card and then my system post and booted, bios is latest version.

About the reset button i found that it was just a reset button like you have on your chassi.. my bad..
 
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