HELP ! SOME KEYS DO NOT WORK ON THE KEYBOARD

emre_berk6155902db

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Hello. GP62M 7RD Leopard r,c,f and backspace not working. Sometimes it works, sometimes it doesn't work it's annoying please help.
 
Same! Commenting so I can see if someone gets a reply that helps!
My e and s keys don't always want to work unless I type really hard!
 
Hello. GP62M 7RD Leopard r,c,f and backspace not working. Sometimes it works, sometimes it doesn't work it's annoying please help.
Same! Commenting so I can see if someone gets a reply that helps!
My e and s keys don't always want to work unless I type really hard!
Hi
Mine too has stopped working today
the following keys do not work
d, r, q
i need help

model : GT72 6qE
Check in BIOS (where you set the bios password).
Press the keys that are not working individually.
If they don't work in BIOS, it means this has more to do with hardware. Send the laptop to the service center for a check.
 
Mine (QE72 6QD Apache Pro) is 5 years and a half old, and I just started to have the same problem on the same week, with L and P letters, and 8 and 9 numbers (probably before some more).
I removed the keys and it seems clean enough under them. I updated the Bios. In the Bios (test suggested above) they work (but I only tried once). Windows log-in screen is the place where they don't work the most often. And in Windows it's very erratic, sometimes they work sometimes thet don't... Doesn't make much sense.

After quick Google search it seems there are quite some topics about that issue (and even on this forum).

Planned Obsolescence with MSI laptops?

:mad:
 
Strange thing is that it "contaminates" the closest keys one by one. Now it's the "%ù" which starts not working...

There may be poor contact. You can try to remove the keycap to check the reinstallation.

What do you mean by this? Can you explain me more please, or maybe do you have a tutorial? Thanks!
 
I had a similar thing happen to my GE73 Raider RGB 8RE. I took off the key (foolishly, perhaps) and discovered that overheating had caused the glue that attached the silicone cup for the key to become 'unglued'. My warranty was still good, so I sent my laptop in to MSI. unfortunately for me, my removal of the key to diagnose the issue resulted in them not wanting to replace the keyboard under warranty. I was forced to use the free accidental damage claim for my laptop in order for them to service it. once I got it back however, the keys all worked, and the issue of keys getting really hot had disappeared. perhaps the root cause of my issue (the keys getting super-hot) was due to a defect of some sort? anyways. don't remove the keys. send in the unit for warranty service if possible. unfortunately, the way MSI designed the keyboards on most of the units, makes it nearly impossible to do a proper keyboard replacement on your own. on many units, the keyboard is integrated with the top panel of the laptop, meaning the entire panel needs replacing. that's what appears to have happened when i sent in my system for servicing. if you can find the entire panel including the attached keyboard on your own, then kudos to you. but I was unable to find that part myself.
 
The strange thing is that at some moments those keys having the problem don't work (they almost never work on Windows log-in screen actually) or after struggling a lot, and at some other moments of the day they work "fine". So it's a strange behavior if it would be hardware issue.

I could maybe try to open the laptop, but not sure I can find something to fix inside. With the risk to break even more stuff, seeing how "poor" this computer is assembled.

Maybe the only solution will be to plug an external keyboard soon... :rolleyes::sneaky:

But one thing for sure, for me, MSI never again.
 
I had a similar thing happen to my GE73 Raider RGB 8RE. I took off the key (foolishly, perhaps) and discovered that overheating had caused the glue that attached the silicone cup for the key to become 'unglued'. My warranty was still good, so I sent my laptop in to MSI. unfortunately for me, my removal of the key to diagnose the issue resulted in them not wanting to replace the keyboard under warranty. I was forced to use the free accidental damage claim for my laptop in order for them to service it. once I got it back however, the keys all worked, and the issue of keys getting really hot had disappeared. perhaps the root cause of my issue (the keys getting super-hot) was due to a defect of some sort? anyways. don't remove the keys. send in the unit for warranty service if possible. unfortunately, the way MSI designed the keyboards on most of the units, makes it nearly impossible to do a proper keyboard replacement on your own. on many units, the keyboard is integrated with the top panel of the laptop, meaning the entire panel needs replacing. that's what appears to have happened when i sent in my system for servicing. if you can find the entire panel including the attached keyboard on your own, then kudos to you. but I was unable to find that part myself.
You can buy a keyboard yourself and get the local repair shop. Just give a little manual cost.
 
MSI Prestige 15, same problem. my delete and backspace stopped working. i tried every thing, resetting bios, ec, msi restore, format, everything. some times they work by pressing any two buttons together, but for the most time they don't. MSI is doing so worse these days. quite disappointed with msi.
 
Just want to share what i have done to fixed same issue with my modern 14 laptop.
1. Create Hiren Boot USB (to flash latest EC and BIOS)
2. Download latest EC Firmware & BIOS for your laptop from MSI support page, and save it / extract zip files to other usb flashdrive (fat32)
3. Plug AC adaptor, boot using Hiren USB (you will see windows PE), plug in usb flashdrive contains EC & BIOS files
4. First, flash EC Firmware, reboot and boot using Hiren USB again
5. Flash BIOS, shutdown, unplug AC adaptor and keep it off for 10 seconds, unplug all usb drives
6. Plug AC adaptor, turn on your laptop
 
Using an MSI G72 7QF here for a couple years with no issues. A few weeks ago the down arrow key started to work intermittenty while playing a game in Windows 10. Also have Linux installed wherein the letter 'l' key was very intermittent but the arrow keys worked fine there. It's all very crazy and disturbing to read how many other folks have the same kind of issues.
I'm with Freddy42: " But one thing for sure, for me, MSI never again. "
 
Just want to share what i have done to fixed same issue with my modern 14 laptop.
1. Create Hiren Boot USB (to flash latest EC and BIOS)
2. Download latest EC Firmware & BIOS for your laptop from MSI support page, and save it / extract zip files to other usb flashdrive (fat32)
3. Plug AC adaptor, boot using Hiren USB (you will see windows PE), plug in usb flashdrive contains EC & BIOS files
4. First, flash EC Firmware, reboot and boot using Hiren USB again
5. Flash BIOS, shutdown, unplug AC adaptor and keep it off for 10 seconds, unplug all usb drives
6. Plug AC adaptor, turn on your laptop
Unfortunately the problem persisted..
 
~ary.suryad158202e6
~bishalkarn
For What It's Worth: the EC Firmware update (1795EMS3.110.zip) contains a batch file, EC_Win.BAT which can be run inside Windows 10 without the need for a bootable USB memory stick. An EcFlashWin_41.exe executable is also included for the same purpose, but I could not get that one to work. And, updating the firmware did not solve the problem for me either.
 
~ary.suryad158202e6
~bishalkarn
For What It's Worth: the EC Firmware update (1795EMS3.110.zip) contains a batch file, EC_Win.BAT which can be run inside Windows 10 without the need for a bootable USB memory stick. An EcFlashWin_41.exe executable is also included for the same purpose, but I could not get that one to work. And, updating the firmware did not solve the problem for me either.

maybe .bat file can not run because the laptop not in charging mode or BIOS setting flash is disabled
 
You can buy a keyboard yourself and get the local repair shop. Just give a little manual cost.
a total repair is not possible like with other brand laptops using that method. with MSI gaming laptops, the keyboard is affixed to top chassis using plastic rivets. if you are going to buy the replacement keyboard yourself, you should be getting the proper replacement, i.e. the upper chassis that includes the mouse touchpad, etc. in my research i was only able to find the keyboard replacement from third parties, and guides which called for cutting the plastic rivets and using hot glue. the repair imho was not a perfect solution. in my case, had i taken this route, i would still be dealing with keyboard overheat issues, which would inevitably would lead to another keyboard failure. since i sent in my system back to MSI for repair, the keyboard overheating issue is 100% solved. I don't know what was causing a portion of the keyboard to get so hot, and msi is not talking. sometimes sending in back to the manufacturer is the best course of action. in the end, the only cost to me was the cost for shipping.
 
oh no.. my keyboard issue is back again o_O
comma, semicolon, backspace, right arrow keys are not responding. its very frustrating when in the middle of my work/coding time :mad:
if this is keyboard hardware faulty it should be permanent , but why sometimes it can back to normal (for a while) without changing the hardware ?
 
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