emre_berk6155902db
New member
- Joined
- Mar 14, 2021
- Messages
- 1
Hello. GP62M 7RD Leopard r,c,f and backspace not working. Sometimes it works, sometimes it doesn't work it's annoying please help.
Hello. GP62M 7RD Leopard r,c,f and backspace not working. Sometimes it works, sometimes it doesn't work it's annoying please help.
Same! Commenting so I can see if someone gets a reply that helps!
My e and s keys don't always want to work unless I type really hard!
Check in BIOS (where you set the bios password).Hi
Mine too has stopped working today
the following keys do not work
d, r, q
i need help
model : GT72 6qE
There may be poor contact. You can try to remove the keycap to check the reinstallation.
You can buy a keyboard yourself and get the local repair shop. Just give a little manual cost.I had a similar thing happen to my GE73 Raider RGB 8RE. I took off the key (foolishly, perhaps) and discovered that overheating had caused the glue that attached the silicone cup for the key to become 'unglued'. My warranty was still good, so I sent my laptop in to MSI. unfortunately for me, my removal of the key to diagnose the issue resulted in them not wanting to replace the keyboard under warranty. I was forced to use the free accidental damage claim for my laptop in order for them to service it. once I got it back however, the keys all worked, and the issue of keys getting really hot had disappeared. perhaps the root cause of my issue (the keys getting super-hot) was due to a defect of some sort? anyways. don't remove the keys. send in the unit for warranty service if possible. unfortunately, the way MSI designed the keyboards on most of the units, makes it nearly impossible to do a proper keyboard replacement on your own. on many units, the keyboard is integrated with the top panel of the laptop, meaning the entire panel needs replacing. that's what appears to have happened when i sent in my system for servicing. if you can find the entire panel including the attached keyboard on your own, then kudos to you. but I was unable to find that part myself.
Unfortunately the problem persisted..Just want to share what i have done to fixed same issue with my modern 14 laptop.
1. Create Hiren Boot USB (to flash latest EC and BIOS)
2. Download latest EC Firmware & BIOS for your laptop from MSI support page, and save it / extract zip files to other usb flashdrive (fat32)
3. Plug AC adaptor, boot using Hiren USB (you will see windows PE), plug in usb flashdrive contains EC & BIOS files
4. First, flash EC Firmware, reboot and boot using Hiren USB again
5. Flash BIOS, shutdown, unplug AC adaptor and keep it off for 10 seconds, unplug all usb drives
6. Plug AC adaptor, turn on your laptop
~ary.suryad158202e6
~bishalkarn
For What It's Worth: the EC Firmware update (1795EMS3.110.zip) contains a batch file, EC_Win.BAT which can be run inside Windows 10 without the need for a bootable USB memory stick. An EcFlashWin_41.exe executable is also included for the same purpose, but I could not get that one to work. And, updating the firmware did not solve the problem for me either.
a total repair is not possible like with other brand laptops using that method. with MSI gaming laptops, the keyboard is affixed to top chassis using plastic rivets. if you are going to buy the replacement keyboard yourself, you should be getting the proper replacement, i.e. the upper chassis that includes the mouse touchpad, etc. in my research i was only able to find the keyboard replacement from third parties, and guides which called for cutting the plastic rivets and using hot glue. the repair imho was not a perfect solution. in my case, had i taken this route, i would still be dealing with keyboard overheat issues, which would inevitably would lead to another keyboard failure. since i sent in my system back to MSI for repair, the keyboard overheating issue is 100% solved. I don't know what was causing a portion of the keyboard to get so hot, and msi is not talking. sometimes sending in back to the manufacturer is the best course of action. in the end, the only cost to me was the cost for shipping.You can buy a keyboard yourself and get the local repair shop. Just give a little manual cost.
Perhaps the hardware problem, you can try to replace the new keyboard.https://www.aliexpress.com/item/1005002861547826.htmlUnfortunately the problem persisted..