HELP ! SOME KEYS DO NOT WORK ON THE KEYBOARD

i suspected the issue starting after doing windows update, coz if i check in device manager, Intel ME driver is auto updated by windows update process. :rolleyes:
to proof it, I do clean install my windows to reset everything in offline mode (skip internet connection setup), before do this make sure all not working keys is working/responding when you press it :D
install all default drivers (chipset, ME, etc), utility (true color and creator center) from msi product support page (even if it not the latest)
change windows auto update setting, exclude drivers auto update.
1630177862918.png

restart.
setup wifi, connect to my hotspot and run windows update / check update.
update all, make sure it not download/install new drivers (Intel / Realtek, etc)

after hours.. so far so good.
comma, semicolon, backspace, right arrow keys all always working :biggthumbsup:

i love my laptop again :love:
 
ary.suryad158202e6 said:
oh no.. my keyboard issue is back again o_O
comma, semicolon, backspace, right arrow keys are not responding. its very frustrating when in the middle of my work/coding time :mad:
if this is keyboard hardware faulty it should be permanent , but why sometimes it can back to normal (for a while) without changing the hardware ?
Click to expand...
Exactly , That is a million dollar question.
BTW, just want to ask you all, did any of you manually enable TPM from bios? I remember my keyboard problem started after enabling TPM from bios.
 
emre_berk6155902db said:
Hello. GP62M 7RD Leopard r,c,f and backspace not working. Sometimes it works, sometimes it doesn't work it's annoying please help.
Click to expand...
i have the same issue i have gl62m 7rdx and my r, f, c, backspace, ",", 8, 9, 0 (they arent numlock buttons), F1 keys not working now
when it started, i can use it sometimes when i press and hold or pressed a lot of it works, but this is not working anymore
and some other keys sometimes can be not working but just for 1-2 second
 
ary.suryad158202e6 said:
i suspected the issue starting after doing windows update, coz if i check in device manager, Intel ME driver is auto updated by windows update process. :rolleyes:
to proof it, I do clean install my windows to reset everything in offline mode (skip internet connection setup), before do this make sure all not working keys is working/responding when you press it :D
install all default drivers (chipset, ME, etc), utility (true color and creator center) from msi product support page (even if it not the latest)
change windows auto update setting, exclude drivers auto update.
View attachment 151369
restart.
setup wifi, connect to my hotspot and run windows update / check update.
update all, make sure it not download/install new drivers (Intel / Realtek, etc)

after hours.. so far so good.
comma, semicolon, backspace, right arrow keys all always working :biggthumbsup:

i love my laptop again :love:
Click to expand...
Did the problem reappear?
Because I have the same situation, the same buttons do not work. And if at first they either worked or didn’t work, now they don’t work at all
 
This is not a problem with Windows / Drivers, don't bother reinstalling the operating system. In my case the keys E and V stopped working completely. After hours of investigation on the internet, I decided to remove them, clean the dust and put them back. They started working! See this video for instructions, note that I didn't have to remove the retainer clip, just the key cap: MSI GL63 Series Computer Keyboard Key Repair - Removal and Replacement - YouTube.
 
Hi everybody! I've suffered the same problem. I have had to replace the keyboard with a generic one, as I haven't been able to find where to buy original replacement parts. This is not a software problem. Once I removed the keyboard I've found that the printed circuit tracks were in very bad condition apparently due to premature aging. I've been trying to contact msi support in order to obtain some guidance about where and how to get spare parts, but the webpage is, probably intentionally, absolutely discouraging. I've finished really upset with the msi support and the msi product.
 
benjamin303154802d5 said:
Hi everybody! I've suffered the same problem. I have had to replace the keyboard with a generic one, as I haven't been able to find where to buy original replacement parts. This is not a software problem. Once I removed the keyboard I've found that the printed circuit tracks were in very bad condition apparently due to premature aging. I've been trying to contact msi support in order to obtain some guidance about where and how to get spare parts, but the webpage is, probably intentionally, absolutely discouraging. I've finished really upset with the msi support and the msi product.
Click to expand...
Did you try to connect the local service center to replace for you? I am not sure where you are stuck. You want to replace the module but the technician does not provide the guideline for replacement? It is suggested to send the laptop to the local service center for replacement just in case.
BTY, did you enter BIOS mode and type the words to check if the problem is related to the hardware issue?
 
I found a way to solve it! So I had this issue for a while as well. I knew for me it was probably not an hardware issue, because my broken keys (t f c 0 backspace delete) dit work when presssing any other key. To solve it I downloaded AutoHotKey, a programm that lets you create your own hotkeys. With this, i made a small script to have the ScrollLock key pressed at all time (you could change this to any key you find useless, although you need to check what that key does ) Because of this, I now always have a key pressed without having to do anything for it, wich makes my keys work normally again.
 
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Guys, I had the same issue on my MSI Prestige 15 today. “R” button just stopped working. Cleaning didn’t help (it helped previously) , button didn’t respond in BIOS as well. I found this topic and thanks to @cybot comment I understand the reason is overheating because yesterday I spent more than 4 hours playing in games on this laptop. And after checking the motherboard scheme, I wasn’t surprised that the GPU is located right below this button. So I just enabled max performance mode, disabled cooling almost completely, boot the game and just started pressing on this button. After 5-7 minutes it started working again. I waited 2 more minutes, checked that it still working, closed the game, enabled Cooler Boost, and pinned the button hoping that the glue will harden. And it indeed helped, the button is working perfectly now! I believe you can try make similar trick with hair dryer, the GPU temperature was only 80 degrees Celsius and it was enough.
 
Hi guys, I Have a creator z16 (i9-12th) and I have the same issue with 4 keys (= o f7 f8) and it is very embarrassing!! I never played a game in the laptop and the temperature never reached 70 degrees (I also have no cracked or unofficial software of all kinds).

I am a software developer and I can't survive without "o" and "=". I really regret purchasing this laptop. This was my first (and surely the last) msi purchase ever.
Now it will be even hard to sell it and buy another, because no one is going to pay its price for randomly working keys.

My issue is that these keys don't work unless time passes, and it is very random, sometimes it is 2 minutes, other times it is 30 minutes.

The problem occurs in bios too but seemed to be less agressive than in windows.

Hopefully this helps someone in the future. If you are gonna purchase this laptop, just don't :)
 
moh.el.ayad156702dd said:
Hi guys, I Have a creator z16 (i9-12th) and I have the same issue with 4 keys (= o f7 f8) and it is very embarrassing!! I never played a game in the laptop and the temperature never reached 70 degrees (I also have no cracked or unofficial software of all kinds).

I am a software developer and I can't survive without "o" and "=". I really regret purchasing this laptop. This was my first (and surely the last) msi purchase ever.
Now it will be even hard to sell it and buy another, because no one is going to pay its price for randomly working keys.

My issue is that these keys don't work unless time passes, and it is very random, sometimes it is 2 minutes, other times it is 30 minutes.

The problem occurs in bios too but seemed to be less agressive than in windows.

Hopefully this helps someone in the future. If you are gonna purchase this laptop, just don't :)
Click to expand...
If the problem also happens in BIOS mode, it might be related to hardware-related or mechanical-related problem.
It is suggested to perform EC reset to re-detect the keyboard device.
1702629771156.png

.
 
Downey Rob said:
If the problem also happens in BIOS mode, it might be related to hardware-related or mechanical-related problem.
It is suggested to perform EC reset to re-detect the keyboard device.
View attachment 181954
.
Click to expand...
Thanks for your answer Rob.

The problem exists in BIOS too.

I reached to the service without help since they are not in my country :) So, a dead end and a loss of a huge amount of money.
 
moh.el.ayad156702dd said:
Thanks for your answer Rob.

The problem exists in BIOS too.

I reached to the service without help since they are not in my country :) So, a dead end and a loss of a huge amount of money.
Click to expand...

Service Location | MSI Global

MSI service location page provides a list of service locations for MSI products worldwide. You can select a product category and find the service location nearby by selecting the continent and city you are in. The page also provides a live chat option for support.
www.msi.com www.msi.com
You can contact the nearest service center and ask them how to arrange the shipment since there is no service center in your country.
 
emre_berk6155902db said:
Hello. GP62M 7RD Leopard r,c,f and backspace not working. Sometimes it works, sometimes it doesn't work it's annoying please help.
Click to expand...
Hello.

I know this thread is some years old, but maybe some people will just find it now (like it happened to me only a few weeks ago.)

I found a solution:

After much reading and checking on others attempts (and my own), this seems to be a hardware issue, although intermittent.

What I finally decided was to disassemble my GP62 7RD Leopard until I got to the Keyboard connector. I VERY CAREFULLY (the whole thing needs to be done with the utmost care) applied some contact cleaner and seated and reseated a couple of times. Then put it all back together and after turning it on again, the issue is gone.

To disassemble:


1. Take optical drive out.
2. Take cover out.
3. Take hard drive out.
4. After that, many guides tell you to disconnect everything, like ram and even remove heatsinks. NOT necessary.
Necessary: Disconnect power connector in the upper left corner. Unscrew fans but leave them alone. Disconnect daughterboard ribbon cable on the left. Disconnect wi-fi antennas, display cable and, of course, unscrew Mobo.

5. You can pivot the MOBO by pulling by the top (you can grab fans/copper lines).
6. Keyboard connectors are at the bottom.
 
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