Help with Ryzen 9 5900X and MAG X570S TOMAHAWK MAX WIFI

[luisdv158102dc]

Hello guys,

I'm trying to help a non technical friend troubleshoot some random reboot issues while playing. Although I've been reading/researching about AMD and MSI Motherboards, I'm not really knowledgeable about it, so please bear with me while I'm still learning and may ask some stupid questions

Here is the problem: sometimes while playing Fortnite his computer reboots, going straight from "everything is fine" to reboot, without any sort of "warning", like stutters. No other game cause this issue nor any "heavy software" he runs (Adobe and some video editing stuff). It doesn't always happens and seemed kinda random until we noticed it was often after big updates (although not always the case). Looking around the web it seems Fortnite is "more CPU bound" when recompiling shaders (which seems to happen more often for a while after updates).

But nothing on the CPU Temperature seems to be amiss. It did spike one time to 100°C, but got back below the 90°C threshold and didn't cross it again, but a reboot still happened later. Eventually running OCCT CPU Test (Mode: Extreme and Load: Steady) we managed to make it reboot with something besides Fortnite (but the file with sensor readings got messed up and we need to try it again and collect new data). Note that the CPU+RAM Test was fine and didn't reboot.

Because of all this I'm suspecting something related to the CPU and I've noticed the bios is kinda old (also a little weird on HWiNFO) and was wondering if updating might fix it?

I couldn't find much about the changelogs across all released versions and don't know if I should update to the last released, 7D54v1B2(Beta version), or the last non beta, 7D54v1A. Could somebody help me and tell which would be the recommended bios version?

After updating the bios, if the issue continues, I think should look into reducing the CPU power draw and temperature a little (but I still have to learn more before trying). I might also look into testing another PSU just in case (I'm not really knowledgeable of this model/brand, but its a B tier and I guess it should be fine, right?). Any thoughts about it?

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Board: MSI MAG X570S TOMAHAWK MAX WIFI (MS-7D54)
BIOS: 7D54v12 (Not sure if it is this one though, because HWiNFO Report doesn't seems to match anything with the Available BIOS to Download on MSI site)

BIOS Manufacturer: American Megatrends International, LLC.​

BIOS Date: 10/22/2021​

BIOS Version: 1.12​

AMD AGESA Version: ComboAM4v2PI 1.2.0.3c​

VGA: Asus NVIDIA GeForce RTX 3060 DUAL OC V2
PSU: DeepCool DQ750-M-V2L WH [+3.3V@20A, +5V@20A, +12V@62A, -12V@0.3A, +5VSB@2.5A]
CPU: AMD Ryzen 9 5900X
MEM: 2x16GB DDR4 Gammix D45 3200MHz AX4U320032G16A-CBKD45
HDD/SSD: SSD XPG SX8200 Pro PCIe Gen3x4 M.2 2280 ASX8200PNP-1TT-C
COOLER: DeepCool GAMMAXX L240T WHITE
Keyboard: Generic HP Keyboard USB
Mouse: Generic HP Mouse USB
OC: None
OS: Windows 11 Home (x64) Build 26100.3037 (24H2)

 

[citay]

With any issue you can't wrap your head around, updating the BIOS to the latest (beta) version is always high on the list of things to try, just on the off chance that it fixes it. Because not only is it very easy to try, but also, should it really be related to that, all other troubleshooting would be a waste of time. So get this out of the way first. Since you have a semi-reliable way of triggering the issue, it's easy enough to test. In OCCT, give the "Power" test a go (full CPU+GPU load). The "CPU+RAM" test is actually less demanding than the CPU only test, because the RAM testing takes away some stress from the CPU, and the RAM itself, even fully stressed, has a very low power draw compared to the CPU or GPU. Because another suspicion is as follows.

Whenever you have sudden reboots, you want to rule out the PSU early on. The PSU Tier List can give some indication, but in the end, it's about your individual PSU too, maybe it developed a fault or whatnot. The only way to test that properly is to use a different PSU for a test, maybe you can borrow one (which has to be known good, not too old and of decent quality). You can connect it on-the-fly using its own cables.

Once these two things have been tested, we can look into other things, but those should have high priority.

 

[luisdv158102dc]

Thanks for the quick reply citay.

Regarding the BIOS, should I take any extra steps for using a Beta BIOS (7D54v1B2) or just follow the BIOS update as usual? My only concern is about making sure it doesn't cause other more severe issues (though I'm pretty sure MSI wouldn't publish a Beta on the site if it wasn't stable enough already).

I'll be sure to check those before going much further. Though, It'll take sometime until I can go there and update the BIOS, I won't forget to report if it worked

Thanks again citay

 

[fatedust]

Regarding the BIOS, should I take any extra steps for using a Beta BIOS (7D54v1B2) or just follow the BIOS update as usual?

Follow the BIOS update as usual, no extra steps is needed.