pablo.rihanna.nav15a702e7
New member
- Joined
- Jul 25, 2024
- Messages
- 2
Hello folks. I got this laptop refurbished about a year ago and everything worked well, until my cat dropped it from my desk while plugged and broke the charge connector. I got it fixed but at the begining the screen would not turn on, but suddenly it started working.
That was about a month and a half, and two weeks ago it started acting up, suddenly when I moved the laptop the screen would go to black or it would stay on but still, and the image would glitch with black and RGB pixels.
When trying to turn it on, the screen sometimes would not give any image (but the keyboard would turn on and work, same as the fan), sometimes it would go to the BIOS for no reason and most of the time it would give me a blue screen (after BIOS, directly after start up, while on the MSI loading screen, or sometimes it would turn on for a couple minutes then suddenly go blue); some of the codes it showed were: System Thread Exception Not Handled, Page Fault in Non Paged Area, Kmode Exception Not Handled. I got it to work by (I think?) messing around with the screen's position until It didn't go to the blue screen, until a couple days ago when the screen would simply not give any image no matter what I did.
From what I looked up I thought it could be a RAM issue, so today I decided to open the inside of the laptop, check the RAMs' (the original 8GB one + a 4GB expansion) placement (I took them out and put them back in) and also check if there was anything disconnected or weird that could be causing the issue, but it didn't work. Could it be the connection to the screen that's faulty? o could it be another piece that's not working correctly? I would appreciate any information.
(Also sorry for any mistakes in my posts, english is not my first language and I'm not familiar with some technical words)
That was about a month and a half, and two weeks ago it started acting up, suddenly when I moved the laptop the screen would go to black or it would stay on but still, and the image would glitch with black and RGB pixels.
When trying to turn it on, the screen sometimes would not give any image (but the keyboard would turn on and work, same as the fan), sometimes it would go to the BIOS for no reason and most of the time it would give me a blue screen (after BIOS, directly after start up, while on the MSI loading screen, or sometimes it would turn on for a couple minutes then suddenly go blue); some of the codes it showed were: System Thread Exception Not Handled, Page Fault in Non Paged Area, Kmode Exception Not Handled. I got it to work by (I think?) messing around with the screen's position until It didn't go to the blue screen, until a couple days ago when the screen would simply not give any image no matter what I did.
From what I looked up I thought it could be a RAM issue, so today I decided to open the inside of the laptop, check the RAMs' (the original 8GB one + a 4GB expansion) placement (I took them out and put them back in) and also check if there was anything disconnected or weird that could be causing the issue, but it didn't work. Could it be the connection to the screen that's faulty? o could it be another piece that's not working correctly? I would appreciate any information.
(Also sorry for any mistakes in my posts, english is not my first language and I'm not familiar with some technical words)