dshackin153c02d7
New member
- Joined
- Jan 17, 2025
- Messages
- 3
I bought this last month from the MSI-US store, recorded delivered 12/19. Note the 30-day return & refund policy. My window may be ending as soon as tomorrow.
All week I've been trying to return it. On Monday I submitted a return request, the product still unopened.
On Tuesday I tried again and was shown a return in process page.
Since I had not been sent any emails or documents yet, I called MSI Support. The man on the other end told me that MSI was busy, backlogged for returns, and that they may or may not get around to it; I should check back Friday.
Yesterday I contacted their live chat, which after half an hour connected me with a Laptop Support agent for some reason, who informed me that he could find no record of my return request, but that he would pass my details along to someone or other.
I have the distinct impression that MSI is trying to stonewall my return so that I have no recourse once the deadline is reached. I would have never purchased from them if I knew I had no security of a return option. I'll try calling one more time, but is there anything I can still do about this?
All week I've been trying to return it. On Monday I submitted a return request, the product still unopened.
On Tuesday I tried again and was shown a return in process page.
Since I had not been sent any emails or documents yet, I called MSI Support. The man on the other end told me that MSI was busy, backlogged for returns, and that they may or may not get around to it; I should check back Friday.
Yesterday I contacted their live chat, which after half an hour connected me with a Laptop Support agent for some reason, who informed me that he could find no record of my return request, but that he would pass my details along to someone or other.
I have the distinct impression that MSI is trying to stonewall my return so that I have no recourse once the deadline is reached. I would have never purchased from them if I knew I had no security of a return option. I'll try calling one more time, but is there anything I can still do about this?