I can't send a Web Ticket because website is not working properly

[liraerika015c202ed]

I had a problem with my motherboard, tried to open a ticket on your the website but when I try send the ticket, the site don't send it.

After fulfill the form, i click on send button, it shows a loading notification, then reloads the page and there is no notification that the ticket was sent. The ticket history page (https://account.msi.com/services/tickets/tickets-history?1) is empty too, proving that the ticket wasn't sent.

I tried to send using Edge, Chrome and with chrome mobile and had the same problem...

page that is not working properly: https://account.msi.com/services/tickets/inquiry

Tried more than once, in different days and still doesn't work. And don't work even when not using VPN.

I can't solve my problem because in Brazil the only contact you accept is the ticket, there is no live chat available, and there is no email that i can contact you.

 

[darkhawk]

Sadly, there just isn't anything we can do here. Literally, even the moderators, are just users like you.
And sadly, yes, we understand the website is pretty much junk. I can't tell you how often I even come to the forums, and find that pages won't load, posts won't post, etc.....
All I can really suggest is keep trying at different times, copy/paste the info into notepad or something and hold onto it, and hopefully it'll work one of these times. :/

 

[Alan J T]

I can't solve my problem because in Brazil the only contact you accept is the ticket, there is no live chat available, and there is no email that i can contact you.