My employer bought me this laptop, knowing I like to game, and this has been the absolute worst laptop I've ever had. MSI RAIDER GE68 HX 14V. It has ALWAYS had severe overheating issues, even when I have the obnoxious fans at full blast, despite it being completely overstimulating. I've sent it in, and they did nothing. They threw my computer back and forth between their guys and Costco's, and nothing changed. I'm now suspended from the game I play because I have too many "leaver penalties"....which is literally just my computer restarting for no good reason within the first 3 minutes of every game I play. Please tell me how to fix this. This is not a dirty fan/thermal paste issue. This has been happening since day one, and they supposedly reapplied the thermal paste when I sent it in. Please, no one get this expensive hog garbage computer.
I don't know where to post this. I'm fed up
- Thread starter hrtrahann
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If you have severe overheating issues, the only solution that doesn't void the warranty would be to try to undervolt the CPU/GPU, or otherwise limit the power draw / performance.
The kind of power-hungry CPU and GPU models they put into these high-end gaming notebooks are way too much for a notebook-sized device, it cannot be cooled in an acceptable manner anymore. That's why deafening noise and overheating under load are quite common issues on such notebooks, especially as time goes on. Of course, when it's brand new, it shouldn't be like this. Well, the noise would still be deafening and requiring the use of headphones to drown it out, but it should not overheat immediately and even reboot.
So I don't know why they can't fix it. But if they can't, the best option would be to return it. For gaming, you should use a gaming PC, where the cooling is much more capable of getting rid of the enormous heat from today's power-hungry components.
One thing you can try is an EC reset: https://www.msi.com/support/technical_details/NB_EC_RESET
You can even hold the power button for 60 seconds in the procedure. That's how it is on Lenovo at least. It can sometimes help with weird issues, but if there is something fundamentally wrong, for example if these are reboots due to reaching critical CPU/GPU temperatures, it obviously can't change that. It's up to the service team to repair it via warranty, and if they can't manage to do it after a few tries, you should be within your rights to return it.
About undervolting and limiting, you can check here for example. This is the likely solution if you want to keep the notebook.
The kind of power-hungry CPU and GPU models they put into these high-end gaming notebooks are way too much for a notebook-sized device, it cannot be cooled in an acceptable manner anymore. That's why deafening noise and overheating under load are quite common issues on such notebooks, especially as time goes on. Of course, when it's brand new, it shouldn't be like this. Well, the noise would still be deafening and requiring the use of headphones to drown it out, but it should not overheat immediately and even reboot.
So I don't know why they can't fix it. But if they can't, the best option would be to return it. For gaming, you should use a gaming PC, where the cooling is much more capable of getting rid of the enormous heat from today's power-hungry components.
One thing you can try is an EC reset: https://www.msi.com/support/technical_details/NB_EC_RESET
You can even hold the power button for 60 seconds in the procedure. That's how it is on Lenovo at least. It can sometimes help with weird issues, but if there is something fundamentally wrong, for example if these are reboots due to reaching critical CPU/GPU temperatures, it obviously can't change that. It's up to the service team to repair it via warranty, and if they can't manage to do it after a few tries, you should be within your rights to return it.
About undervolting and limiting, you can check here for example. This is the likely solution if you want to keep the notebook.
Thank you for your thoughtful reply! I was very frustrated when I wrote the post. I will definitely try your suggestion.
