Infinity desktop constantly overheating

sa153c02d7

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Just purchased this PC a couple months ago and find that it's constantly operating at 195 to 212 degrees sitting idle. CPU socket temps 165+. Twice now it has flashed the 'CPU Overheating' message and once it shut down completely. This is a factory reconditioned box. What's going on and is there a fix? How dangerous is it to run at these temps?

(apologies if I'm posting this in the wrong section)
 

Alan J T

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Need some more info like part and model numbers
If you Use CPU-Z you can screenshot the info if you not know what you have
These four tabs give most info needed
1652457562037.png
 

sa153c02d7

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Thanks for your directions. I've included the screenshots you requested. Any insights you can provide are much appreciated.
cpu-z-cpu.PNG
CPU-Z-Grphcs.PNG
CPU-Z-MB.PNG
CPU-Z-SPD.PNG
 

Alan J T

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OK so what type of cooling I would be removing and repastin the cooler to make sure it has good contac
Lots of YOU tube vids on how to do it

The CPU you have needs a very good CPU cooler if you are using the intel box cooler it will run hot.
 

sa153c02d7

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Thanks for your suggestion. As an update to this issue: CPU temp recently reached 212+ so I opened the glass side panels on the case and within 15 minutes CPU temp dropped to 135. Could it be there is poor circulation of air inside the case? BTW, this box is being used in an office environment. It is not used for gaming.
 

chucks2415ad02e8

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Not sure if this helps any, but...

I have the Infinite RS 11TG-234US and looks to have the same specs.
I had the same issue when I first got it, it would shut down and get the CPU Overheating message.
Checking the temperature, while in the bios, it was going over 99 Celsius, even when the PC was powered off for a while.
The first thing I did was replace the thermal paste used, there are YouTube videos on how to do it.
That helped stabilize it from running 99 Celsius idle to 60+ Celsius idle, still not good.
I eventually replaced the MAG 240R Liquid Cooler, with a MAG 280R Liquid Cooler.
Now I'm sitting 30 to 32 Celsius idle, and up to 70 Celsius under load.

Listen to your PC on startup, if you hear a rattling noise for a few seconds (to a minute), then the cooler may have air bubbles or sediment in it.

This is just what I ran into.
 

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sa153c02d7

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Thanks. Very insightful post. Yes, there is a rattling sound at startup. It began a couple of weeks after we started using the PC. I'll give replacing the thermal paste a try and look into replacement coolers. Since this box is under warranty isn't that something MSI should MRA?
 

chucks2415ad02e8

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Yes, you might want to contact MSI first.

I use my rig for gaming as well, and I added more ram and another SSD, so changing out the cooler for another one was more of a choice.

I bought it as a pre-built from BestBuy, since at the time computer parts were hard to come by, and it was all MSI parts making it easy to upgrade when needed.
Just to say, I had to do the same thing with my old PC when I got it, too.
Buying a pre-built system aways has that risk of something coming loose during shipping, or not everything is tightened down during building.
 

sa153c02d7

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Yes, you might want to contact MSI first.

I use my rig for gaming as well, and I added more ram and another SSD, so changing out the cooler for another one was more of a choice.

I bought it as a pre-built from BestBuy, since at the time computer parts were hard to come by, and it was all MSI parts making it easy to upgrade when needed.
Just to say, I had to do the same thing with my old PC when I got it, too.
Buying a pre-built system aways has that risk of something coming loose during shipping, or not everything is tightened down during building.
I'm curious when you upgraded to the MAG 280R Liquid Cooler did you need to change the CPU mounting or did you just swap out the coolers?
 

citay

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First of all, MSI MAG CORELIQUID 240R / 360R are affected by a common fault, see https://www.msi.com/Landing/liquid-cooler-swap-application
MSI are well aware of this and will RMA an affected cooler no problem.

Secondly, MSI are known to build "not ideal" pre-built systems. This example is the version with an i7-10700 and a GeForce 2060 (so, one generation before yours):


With this particular system, they found:
- a bent M.2 SSD
- "catastrophic thermals" with thermal throttling of the CPU (despite using a decent enough CPU cooler)
- non-existant fan curve (fans set to constant speed), but even with fans maxed out, CPU temperatures still approaching 100°C quickly and throttling
- too optimistic power limits (255W PL1/PL2) which the cooling can't handle
- badly ventilated MSI case (too restrictive front panel design)
- XMP for the RAM not enabled in the BIOS
- customized power plans (instead of Balanced) which "simulate" 100% load for certain operations, like copying files, and needlessly increase power draw
- bloatware like Norton Security, causing CPU load and annoying notifications

A few of these points are valid for a lot of pre-built systems, and they previously made another video about how pre-built PCs often have these shortcomings.
But this is a rather large collection of negatives in one pre-built PC.
Not saying these all apply to your system as well, but check what does apply, and see if you can find a solution.
 

sa153c02d7

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To bring this thread to a close, I replaced the stock 240 cooler with the 280r and now the PC runs very coolly with temps averaging 91F. Both the radiator and the cooling fans on the 280r are about 30% bigger. Thanks to everyone who took the time to advise and recommend. Very much appreciated.
 
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Yes, you might want to contact MSI first.

I use my rig for gaming as well, and I added more ram and another SSD, so changing out the cooler for another one was more of a choice.

I bought it as a pre-built from BestBuy, since at the time computer parts were hard to come by, and it was all MSI parts making it easy to upgrade when needed.
Just to say, I had to do the same thing with my old PC when I got it, too.
Buying a pre-built system aways has that risk of something coming loose during shipping, or not everything is tightened down during building.
What if we not consume much energy. I have that pc but my work is only related to accounting and mathematical stuff but still it overheating. I think model has the build in problem.
 
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