Intel Cougar Point Chipset Recall. Is the MSI P67 board affected?

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clm67

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According to the following article, Intel has acknowledged its chipset contains a silicon error. (Meaning you can't just load a new driver to fix the problem)

http://business-video.tmcnet.com/news/2011/01/31/5278452.htm

Intel has stopped supplying the bad chipsets and has made changes to the silicon to correct the problem, then re-started production.

Is MSI going to recall the current P67-based motherboards to replace them with fixed chipsets?


 
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Also I have seen a few where BIOS 1.8B7 produced the same problem, ports stop working or vanish.
But it's a beta BIOS, so problems can be expected.

Would be interesting to see how many of you use this beta.
 
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** UPDATE **

MSI has just released the following statement in the News Section of the global product site:

http://www.msi.com/news-media/news/

>> MSI Responds to Intel 6 Series Chipset Issue <<

TAIPEI, TAIWAN ? Feb. 2, 2011 ? Micro-Star International Co. Ltd. , a leading manufacturer of computer hardware products and solutions, today announced that it has stopped shipments of Sandy Bridge products following Intel?s announcement of a design issue in a recently released Intel? 6 Series chipset.

MSI is working closely with Intel? to minimize the inconvenience to customers and retail stores with regard to related issues. MSI encourages end users who want to return their MSI Intel P67 and H67 motherboards, or their notebook, to contact the original place of purchase for more detail.

MSI is wholly committed to both our customers and to the overall quality of our products. While we work with Intel? to resolve the chipset issues, we want to make sure our customers know their concerns are our top priority.

For news from Intel on chipset design error, please visit Intel?s newsroom at:http://newsroom.intel.com/community/intel_newsroom/blog/2011/01/31/intel-identifies-chipset-design-error-implementing-solution
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Jack said:
** UPDATE **

MSI has just released the following statement in the News Section of the global product site:

http://www.msi.com/news-media/news/

>> MSI Responds to Intel 6 Series Chipset Issue <<
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Yep. Just as I suspected. MSI says contact the vendor, while my vendor already released a statement yesterday LONG before MSI's saying to contact MSI

End users are left hosed while MSI and Tiger Direct point the finger at each other...

Meanwhile, EVGA, Asus, and Gigabyte all released a statement saying that when the new boards are available, they'll be happy to cross ship a replacement and pay return shipping of the bad board.

Thanks for nothing MSI.  :rolleyes:
 
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About Gigabyte:

http://www.anandtech.com/show/4146/gigabyte-announces-6series-motherboard-replacement-program

4) The replacement program will happen at the dealer/distributor level. You will have to exchange your board at the location you purchased it from.
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clm67 said:
Yep. Just as I suspected. MSI says contact the vendor, while my vendor already released a statement yesterday LONG before MSI's saying to contact MSI

End users are left hosed while MSI and Tiger Direct point the finger at each other...

Meanwhile, EVGA, Asus, and Gigabyte all released a statement saying that when the new boards are available, they'll be happy to cross ship a replacement and pay return shipping of the bad board.

Thanks for nothing MSI.  :rolleyes:
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Contact your dealer again and tell them you'll be happy to forward a copy of the MSI news release.  Or give it a few days and I'm sure when the dust settles the dealer will handle the return with less frustration to you.

BTW, Tiger Direct knows all about the recall.  I visited one of their CompUSA stores yesterday and they have already pulled all Cougar Point boards off the shelves.
 
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MSI recommends consumers to only use the 2 Marvell SATA ports, and none of Intels, not even the ports 1-2 that are 6Gb/s:

http://www.msi.com/news-media/news/1175.html

This does not correspond to Intels recomendations that say that all 6Gb/s ports are OK.
According to Intels info, I thought I could safely use ports 1,2,7,8, but is the sad truth that only the 2 Marvell ports are safe on MSI P67A-GD65?
 
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I watched the follies with X58 boards back in early 2009. Gigabyte and many other Tier 1 guys obviously cut the QC budgets as the PCI-e based audio cards weren't working. Naturally GByte and the big boys blamed the audio cards, etc. It was their rush to hit the shelves and fix later that caused that. The very next BIOS update fixed it, even though it was an unannounced update, as if there was something shameful.
I do appreciate the unpaid BETA testing from the brave souls who should rightfully be upset, and it's nice to see who the NFR guys are too, by reading of their marvellous success stories using their new boards..... :grin:
I haven't had this much disdain for the industry since reading the copy/paste reviews of the 785G chipset when it was first released.....

I did see MSI and others showing some impressive Sandy Bridge boards, and even a Mini ITX.
I look forward to using this when the dust settles from Intels latest attempt to steal cash from consumers....

Cheers.
 
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If you guys look in the news section MSI has just posted that you can either return your board or you can wait and get a new board that has just as good or maybe even better specs than the current one you have. They also promised to make the wait time between you sending them your board and you getting your new board as short as possible. I am currently using only the 6GBs/sec ports for hard drives and I havn't seen any problems, but I will be exchanging my board once they release the news ones for us.

Here is the link:
http://www.msi.com/news-media/news/1178.html

Jack was right, you guys just needed to have a little patience
 
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Jack was right, you guys just needed to have a little patience
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Thank you, my friend.  ;D

-----------------

Let me quote the most important parts of the message michael4man has linked to in full detail:

How to get serviced
We want  you to have a MSI product which you can trust and rely on. This is why we have 2 choices for your purchased Intel 6 series based MSI products;

1.    Product swap
If you are confident and willing to wait we can swap your current Intel 6 series based product in a brand new MSI product which is based on the new B3 stepping of the Intel 6 series which solves the current SATA2 port issues. If you have an MSI 6 series mainboard you can ? for the short term - connect your storage devices to the safe white SATA3 ports on your mainboard, for more detailed instructions please click here.

This MSI product you get swapped will have similar or better specs. These new MSI products will become available in April and this way you will miss your product only for a very short period of time. You can identify the new products by a clear sticker on the color box. We will release details about this procedure before the end of February.

2.    Product return
If you are not confident about your current MSI based 6 series product MSI offers you the possibility to return the product to your point of purchase which will credit you. Please make sure to back-up your personal data.

Hotline information
If you have any questions about the Intel 6 series chipset issue or if you are not sure which alternative SATA ports to use on your mainboard, or you want to know how to return your product you can always contact the MSI Hotlines in your region. Our people are ready to support you with your questions because your satisfaction is very important for us.
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Product swap usually means a courier collecting your old motherboard and delivering your new motherboard at the same point, as this negates the cost to the customer(Me) and minimises cost to the manufacturer (MSI) by having only 1 courier visit.

If MSI are not doing this then they will be reimbursing customers who send their motherboards back, as they surely wouldn't expect customers to pay for that.
 
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For the moment I am going to sticky this topic here, so please don't open more new threads about this.

And we would also like to remind you to abide by the >>Forum Rules<< and keep this discussion civil, thank you.
 
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SATA2 port  SATA3 ports
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Who was the PR man (or lady) that wrote that? Do believe they meant SATA II (3Gb/s) ports & SATA III (6Gb/s) ports, not ports 2 & 3. :lol_anim:
 
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Just curious... My GT680R has the P67. What are some signs of degrading SATA ports that I should look for? This was my first computer upgrade in 2 years (I ditched my MacBook Pro for the GT680), and it's sort of disappointing to see all of this stuff happen (but then again, early adopters tend to run into unexpected problems in the beginning).
 
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Just a small comment/hint on how to check your chipset revision (which will be more important in a few weeks, when the new revisions are out, than now):

The  easiest way is to check the revision from the Windows level is to have a look at the Hardware ID of the P67 Chipset (or one of its integrated functional components).  You can do that via the Device Manager in Windows or by opening a Command Box and type wmic idecontroller get deviceid which will reveal a couple of strings like this:

PCI\VEN_8086&DEV_1C02&SUBSYS_844D1043&REV_04\3&11583659&0&FA

"8086" is the general Vendor ID for Intel components [that is the string you have to look for], "1C02" is the Device ID [in this particular example 1C02 refers to the P67 (Desktop) SATA AHCI Controller] and "REV_04" is the part that tells you which chipset stepping is on your board.  "04" is the code for the B2 Stepping of the current Intel 6 chipset family which is affected by the issue in question here.

-----------------------

Another way to check the chipset revision would be to have a look at the chip itself (which would of course require you to remove the heatsink that is on it):

B2-Stepping Chip Markings:

SLH82 BD82H67 = Intel? H67 Chipset
SLH84 BD82P67  = Intel? P67 Chipset
SLH9C BD82HM67  = Intel? HM67 Chipset
SLH9D BD82HM65 = Intel? HM65 Chipset
 
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The information on our global website about using only SATA port 7 & 8 on MSI P67/H67 mainboards is incorrect.

Correct information should be:
You can use the White SATA ports 1 & 2 (and ports 7 & 8 when available on your mainboard model) without problems.
In short: On current P67/H67 mainboards, White SATA ports are OK, Black SATA ports can have issues.

More info here:
http://msi.eu/intel-6-series-chipset-issue/#mainboard-solution
and current official statement:
http://emm.msi.com/display.php?List=34&N=847




 
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:biggthumbsup: Thanks Ruudt! That confirms & coincides with Intel's statements concerning their 6 series chipset SATA III 6Gb/s controlled ports.
 
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When the issue first appeared, I placed an inquiry wtih the Customer Service of MSI.

I received a reply today from MSI Customer Service.

QUOTE:
"you can either return back to your vendor for your money back or you can wait for replacement from us which will be available in April"
ENDQUOTE

Looks like two options:

Refund the purchase through your retailer.
or
Wait until April and MSI will replace the board.

So it looks as if MSI will be cross-shipping replacement boards when they get enough corrected motherboards in their supply chain.
 
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