Intel Cougar Point Chipset Recall. Is the MSI P67 board affected?

[clm67]

According to the following article, Intel has acknowledged its chipset contains a silicon error. (Meaning you can't just load a new driver to fix the problem)

http://business-video.tmcnet.com/news/2011/01/31/5278452.htm

Intel has stopped supplying the bad chipsets and has made changes to the silicon to correct the problem, then re-started production.

Is MSI going to recall the current P67-based motherboards to replace them with fixed chipsets?

 

[Henry]

Of course they will have whatever the newest version is of each that there may be at the time the MB's are released.

 

[HU16E]

do you think the new board will have new bios and bios me??

Everyone will know more closer to re-release time.

 

[mephisto]

what about replacements in Europe?

I'm based in UK, so no cross-shipment yet?

 

[Jack the Newbie]

http://uk.msi.com/sandybridge/

This MSI product you get swapped will have similar or better specs. These new MSI products will become available in April and this way you are free to keep using your current system until a replacement is available.  This way we can ensure the smoothest possible transition, and the least downtime for your PC. You can identify the new products by a clear sticker on the colour box. We will release details about this procedure before the end of February. If you would like to be contacted via email as soon as more information on this service is available in the UK, then please fill in the contact form below:

 

[jjjallen]

Is the form to sign up for x-shipping our P67A MoBo's available yet?

TIA
jja

 

[Henry]

Ask MSI. As it clearly says this a user forum run and used by users and we are not employed nor paid by MSI. That kind of information can only be answered by them.

This is all we know so far.

https://forum-en.msi.com/index.php?topic=145374.msg1083216#msg1083216

 

[jjjallen]

OK that helps.

jja

 

[Stu]

Please be wary of any suspicious emails claiming to be from MSI, see this topic:
https://forum-en.msi.com/index.php?topic=145737.0

Seems there could be some sort of scam or possible other fraudulent activity; certainly any email you genuinely receive from an MSI employee will come from a @msi.com address, and not some other Gmail, Yahoo etc address.

 

[Henry]

On top of that nobody from MSI is going to send you an e-mail out of the blue anyway.

 

[jok3r4u]

i'm from romania and i have a p67 gd65 mobo, but i can't register it. http://service.msicomputer.com/msi_user/snb_support.aspx

*Serial Number is invalid for replacement. Please check Serial Number of your product and re-enter Serial Number again.

wtf?

 

[HU16E]

Please check Serial Number of your product and re-enter Serial Number again.

Possible recognition problem with letter O & number 0 in the Serial Number submission?

 

[Jack the Newbie]

If you are from Romania, then you can't register your board on the US-Support Site!

As a European User there is currently no option to register a P67 Board for replacement. 

http://msi.eu/intel-6-series-chipset-issue/

How to get support

We want you to have a MSI product which you can trust and rely on. This is why we have 2 choices for your purchased Intel 6 series based MSI products;

  1. Product swap

      If you are confident and willing to wait we can swap your current Intel 6 series based product in a brand new MSI product which is based on the new B3 stepping of the Intel 6 series which solves the current SATA2 port issues. If you have an MSI 6 series mainboard you can ? for the short term - connect your storage devices to the safe white SATA3 ports on your mainboard, for more detailed instructions please click here.

      This MSI product you get swapped will have similar or better specs. These new MSI products will become available in April and this way you will miss your product only for a very short period of time. You can identify the new products by a clear sticker on the color box. We will release details about this procedure before the end of February.


  2. Product return

      If you are not confident about your current MSI based 6 series product MSI offers you the possibility to return the product to your point of purchase. Please make sure to back-up your personal data.

Generally, the proper place to register your product would be this site: http://register.msi.com/index.php?mod=members&dop=langPage

 

[jok3r4u]

Will be available a option for replacement for European Users? 

Shame on MSI! How to forget European people?What i can do whit this wreked motherbord?

 

[ex_forum_user_3]

Stop bashing MSI, you can get the board replaced, simply return it to the reseller and get a new one.
Else wait 2 weeks as MSI will reveal what boards are affected.

There is nothing to be ashamed about, MSI didn't want to wait for Intel to solve matters.

MSI did not forget EU people, only the way how it will be replaced it a bit different.

 

[wlahdone]

Will be available a option for replacement for European Users? 

Shame on MSI! How to forget European people?What i can do whit this wreked motherbord?

Take a look at Bas avatar ,it has a small subliminal suggestion in there ,so you release your anger  :lol_anim:
It s Intel s fault by the way.

 

[GSMnow]

I am very pleased with the performance of my new build..

MSI P67A-GD65  i5-2500K
4GB Kingston H2O at 1600mhz
Palit Nvidia GTS450 sonic
a total of 5 hard drives and an HP BluRay burner

I have started loading in software and I have no drives on the black ports, I actually stuck in a PCI SATA card for my old raid array I moved over from another machine for now. Once I get the new motherboard, I will be putting in a fresh bank of drives for a 3TB or so raid 5 array on the Intel PCH ports. At that time I will copy over all the data and retire the old 2x250 gig raid 0 pair.

I am a bit nervous about trying to do too much on this board though.

According to Intel, the PCH chip should only dissipate about 6 watts. MSI puts a fair sized heat sink on it so I would expect it to run very cool. Well, that is not the case in my machine. The large heat sink is very hot to the touch. I understand they claim the problem is an overdriven transistor that will fail and take down the 4 black SataII 3Gb ports, but with how much heat the PCH chip is making, will it take out more than just the 4 Sata ports?? I did add a small fan to blow under my graphics card across the PCH chip, and I am not leaving the computer running, I shut it down whenever I am not using it to prolong the life it has left. I am registered for the replacement, but it is over a month away still. Is anyone else noticing the hot PCH heat sink? On mine it feels like the hottest part on the motherboard when it is basically idle. During video encoding, the CPU and GPU did get hatter, but not by much, of course the fns kicking to high kept them in check. Crunching 1920x1080 MPEG2 into 1280x720 HDAVC at well faster than real time, WOW!!! 20+ times faster than my old hyperthreaded Prescott 3.2 Ghz P4.

 

[HU16E]

Else wait 2 weeks as MSI will reveal what boards are affected.

Every retail (not taliking about test or engineering samples) mainboard with a 6 series chipset world wide, are 'all' affected. According to a senior exec at Intel, 'only' B2 stepping chipsets were released to the mainboard manufacturers. 100% of B2 stepping are considered as defective.

@ GSMnow, make arrangements to have your board replaced when they become available.

 

[Bruticis]

HardOCP just posted this notice:
We have word from MSI today that the company is currently in the process of replacing the chipset on all current boards and consumers will be able to identify these boards thanks to a new "B3 Stepping Ready "sticker. MSI is currently offering an advanced replacement option with cross-shipping to limit downtime. A press release is forthcoming, this is all the info we have for now:
MSI is currently in the process of replacing the chipset on all current boards. North American users are still advised to register their boards at http://us.msi.com/snb_replacement. We have added an advanced replacement option (cross-shipping) to limit downtime.
Consumers will be able to identify the latest MSI P67/H67 mainboards equipped with the Intel B3 Stepping chipset with the sticker ?MSI B3 Stepping Ready?. This provides a more confident way to purchase your next-generation P67/H67 mainboard and a clear way to differentiate the two versions.
Source is here http://www.hardocp.com/news/2011/02/15/msi_says_b3_stepping_chipsets_ready

 

[HU16E]

We have word from MSI today that the company is currently in the process of replacing the chipset on all current boards and consumers will be able to identify these boards thanks to a new "B3 Stepping Ready "sticker.

Thanks for the update!

 

[Bruticis]

Thanks for the update!

The verbage on that kind of has me worried.  I know they are entitled to replace the defective boards however they see fit but I was really hoping for a new motherboard.  That quote kind of implies they are going to fix not replace the defective motherboards.