Intel Cougar Point Chipset Recall. Is the MSI P67 board affected?

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clm67

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According to the following article, Intel has acknowledged its chipset contains a silicon error. (Meaning you can't just load a new driver to fix the problem)

http://business-video.tmcnet.com/news/2011/01/31/5278452.htm

Intel has stopped supplying the bad chipsets and has made changes to the silicon to correct the problem, then re-started production.

Is MSI going to recall the current P67-based motherboards to replace them with fixed chipsets?


 
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Ask the MSI office for your region.  Policies vary from region to region--partially due to the region's own laws and normal business practices for said region. 
 
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HU16E said:
Any answer a forum member would give would be pure speculation. Nobody here, even the Admins & Mods are MSI employees. Ask MSI.

:users:

Added: An Admin or Mod may be familiar enough with MSI RMA & such policies, that they can give some kind of a reasonable explanation. The B2 to a replacement B3 board is a unique situation in itself.
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I have carefully read the whole topic before posting here and have noticed that is not an official MSI forum. So, yes, I did not expect an official answer here.
However, my question was addressed to European end users who may be facing the same situation.

Mike said:
Ask the MSI office for your region. 
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I already got an answer from my MSI office, a short one : "It's impossible", and am now trying to figure out why (I mean clear explanation like local law does not allow this, not only "It's impossible").

Mike said:
Policies vary from region to region--partially due to the region's own laws and normal business practices for said region. 
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My guess is that you are right Mike. Cross-shipment is probably a normal business practice in US and not in Europe. And MSI assumes less customers will be displeased if they do not provide it in this area.
And yes, it is pure speculation here, waiting for their clear answer.


 
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I am very eager to understand why MSI offers this replacement policy only to some of their customers (US ones).
I can't see technical reasons for not offering it outside the US. Do you?
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However, my question was addressed to European end users who may be facing the same situation.
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Sorry. Didn't read into it that it was specifically addressed towards European people only. By all means, if you get a 'clear answer', please do post it. :-))

The P7N2 Diamond was never released in the U.S. either, who knows why? :think:
 
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Don't turn this into a big major issue, because, clearly, it isn't.  MSI USA has decided to offer advanced replacement procedures from the beginning.  The European MSI branches haven't mentioned such a procedure to begin with and that is precisely why I said what I said in my last reply.

I really don't see the point in your last comment that looks pretty useless to me.
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To be honest, I find this whole discussion you seem to be starting here pointless and useless.  

I already got an answer from my MSI office, a short one : "It's impossible"
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The reason for that is rather simple:  The sales and marketing structure of the European branches of MSI lack the logistic infrastructure to pull of such a thing.  Period.  Accept it and move on.  The world is not going to end.

In Europe in general computer manufacturer's do not provide direct end-user support for components (mainboards and video cards). Sales and support channels (RMA & product return) are traditionally organized based on the MSI <-> Distributor <-> reseller <-> end-user axis.  There is no logistic infrastructure for MSI <-> end-user and also no legal structure that ties the end-user directly to MSI (first and foremost, when you buy a mainboard or video card, you have a contract with the reseller, not with MSI directly).  This is somewhat different in the US. Because of different sales, support and logistic structures in the US, MSI is able to offer and advanced replacement procedure over there.  Because that kind of basic structure is not present in the EU (it is not needed, because of the MSI <-> Distributor <-> reseller <-> end-user axis), and advanced replacement program in the EU is impossible under the current conditions.

Now, please let us end this discussion here.  Not one word we say in here is going to change the way it currently is.
 
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HU16E said:
Sorry. Didn't read into it that it was specifically addressed towards European people only. By all means, if you get a 'clear answer', please do post it. :-))
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No problem.  :smile:
The final answer of my MSI local branch is "our procedure does not authorize cross-shipment".  :crying:

Jack said:
To be honest, I find this whole discussion you seem to be starting here pointless and useless.  
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MSI offers a different service to US customers and European ones. I was just trying to figure it out why.   :think:
And you partially answered my question.

Jack said:
The reason for that is rather simple:  The sales and marketing structure of the European branches of MSI lack the logistic infrastructure to pull of such a thing.  Period.  Accept it and move on.  The world is not going to end.

In Europe in general computer manufacturer's do not provide direct end-user support for components (mainboards and video cards). Sales and support channels (RMA & product return) are traditionally organized based on the MSI <-> Distributor <-> reseller <-> end-user axis.  There is no logistic infrastructure for MSI <-> end-user and also no legal structure that ties the end-user directly to MSI (first and foremost, when you buy a mainboard or video card, you have a contract with the reseller, not with MSI directly).  This is somewhat different in the US. Because of different sales, support and logistic structures in the US, MSI is able to offer and advanced replacement procedure over there.  Because that kind of basic structure is not present in the EU (it is not needed, because of the MSI <-> Distributor <-> reseller <-> end-user axis), and advanced replacement program in the EU is impossible under the current conditions.
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Thank you for shedding light on it. :)
How are Sales and Support channels (RMA & product return) traditionally organized in the US?
 
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How are Sales and Support channels (RMA & product return) traditionally organized in the US?
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I have no idea.  Not only am I from Europe (Germany), but I also never really bothered about the way things are handled in the US.  I just know that in the US, MSI provides direct costumer support when it comes to component products. So, basically, there already is an established logistical framework for direct shipment procedures.
 
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Jack said:
...I just know that in the US, MSI provides direct costumer support when it comes to component products. So, basically, there already is an established logistical framework for direct shipment procedures.
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Exactly, unlike in Europe, Consumers do deal with MSI rather than only the retailers.  Most retailers and e-tailers have only a 30 day return policy and then afterwards the consumer must deal with the manufacturer.    Thus, the business structure is in-place in the USA, unlike Europe.  In the USA, MSI even has an online shop for many items.
 
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