Intel QuickSync on MSI Z490-A Pro and i9-10850k is not working

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siempubli154802dd

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Mainboard: MSI Z490-A Pro
CPU: i9-10850k
System: Windows 10 64 Bit (latest version)


Hello,

we designed the PC with the above components as a video streaming PC and decided to use the MSI board and the Intel i9-10850k, because for us Intel Quick Sync (https://www.intel.de/content/www/de...uick-sync-video/quick-sync-video-general.html) is crucial for hardware based decoding via the Intel CPU, which our chosen CPU supports (https://ark.intel.com/content/www/d...0850k-processor-20m-cache-up-to-5-20-ghz.html).

Unfortunately, we can't get Quick Sync to work with the MSI board.
Windows: We have installed all Windows 10 updates. The latest drivers for the Intel UHD Graphics 630 are also installed. In addition, the Radeon software Adrenalin 2020 Edition. Both video cards (internal and PCIe are shown in device manager)

The monitor is currently connected to the PCIe graphics card, but Quick Sync doesn't work either when we connect this to the CPU integrated graphics card (HDMI connector on the motherboard).

MSI BIOS configuration
Settings/Advanced/Integrated Graphics Configuration
- Initiate Graphic Adapter = PEG
- Integrated Graphics Share Memory = 64MB
- IGD Multi Monitor = Enabled (! > this was the tip according to Google, but didn't help - Quick Sync still doesn't work)

I ask for support how to get Quick Sync to work. Without the hardware based decoding the PC is not usable. Thank you so much for your help.
Tim
 
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Hi,
Intel suggests to check the following:
- Install latest Bios
- install latest Windows
- install latest graphics driver
- check if your software is compatible: https://www.intel.in/content/www/in...uick-sync-video/quick-sync-video-general.html
You seem to have checked all these things, but I didn't see which Bios version you are using.

Is it the most recent Bios?
Did you try without the Radeon card installed?
Your Bios is set to PEG which means the Radeon is the primary card. I would set it to IGD first.

Edit: Did you see this tutorial for dual graphics adapter systems from Mirillis? Looks like you have to force Windows to enable the intel graphics if there is no monitor attached to it.
mirillis.com

Intel Quick Sync Video on Desktop PC with PCI-E graphics card

mirillis.com mirillis.com
 
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Thanks for your quick response. You helped me a lot - I was able to find a solution. I have use latest bios (7C75v283), windows 10 version incl. updates and latest intel graphics driver.
And I have changed BIOS settings to IGD - but this doesn't changed anything. But I have uninstalled the AMD Radeon (R9 200 Series) graphics driver and QuickSync worked.

BUT: From the moment when I install the AMD drivers, QuickSync is not working any more. I tried to force Windows to enable intel graphics (like here https://mirillis.com/intel-quick-sync-setup-action-tutorial) but this was also not working.

Wen need to use the AMD graphic card as an 2nd external output for the video production so we need both - a working intel graphic including QuickSync AND the installed AMD card. Any more ideas how to solve the problem?
 
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Well,
there are boards that disable APU graphics by force, whenever a genuine PCIE graphics card is detected.
You can check this with your board: If the APU graphics is visible in device manager parallel with the Radeon, then there is hope.
If DevMgr does not show the APU after inserting the Radeon, then I don't see any realistic chance to use both.
Good luck! :-)
 
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Thanks! Both video cards are visbile in microsofts device manager. So it should work. But again, when I install the Radeon Video Card, Quick Sync is not available any more. After deinstalling the AMD Drivers again, the Radeon Card is still in the device manager but not detected as the radeon card itself. Then QuickSync works.
 
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Any more ideas? From the moment we activate the Radeon Card, QuickSync will not work any more. We are sure that it should work because we used this PCIe card also with our old CPU and Asus Z94 Pro Board and QuickSync worked fine together with the PCIe card.
 
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eqwebbie_with_PC said:
Well,
as we have seen it is either an issue with Windows, the driver or your software.

What exactly do you mean with that? Did Windows not find or activate the APU, or do you mean "it worked in Windows, but my Software still doesn't work" ? And what Software do you use?
Click to expand...

When I have plugged in an hdmi monitor on the internal graphic card and I click on "Detect" in Windows 10 display settings, no other displays are being detected.

When I have plugged in an additional hdmi monitor on the PCIe AMD Radeon Card (both graphic cards are connected), 3 monitors are being detected. The two hdmi monitors (one and two - one connected to PCIe card, one connected to intel internal graphic unit).

Clicking on the third detected monitor, I can klick on "Try to connect anyway on VGA" from Multiple displays". But the hardware information shows that this is the third montor connected to AMD Radeon card (and not Intel internal graphic).
 
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The Mirillis tutorial stated explicitly that no monitor should be connected to the internal graphics card, whereas you write you tried it with monitor. The monitor should only be connected to the PCIE graphics.
Does it work after plugging off the monitor from the internal graphics and forcing Windows again to use internal VGA?
 
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eqwebbie_with_PC said:
The Mirillis tutorial stated explicitly that no monitor should be connected to the internal graphics card, whereas you write you tried it with monitor. The monitor should only be connected to the PCIE graphics.
Does it work after plugging off the monitor from the internal graphics and forcing Windows again to use internal VGA?
Click to expand...

Thanks for your answer. When I am connecting the monitor only to PCIe graphic card and click on "detect", no other monitor is shown. So the intel GPU is not shown here. So I have not the option to force windows to use internal VGA.

Looking into the windows taskmanager shows, that both GPU units are available - GPU0 (Intel UHD Graphic unit) and GPU1 (AMD Radeon R9 Card).

But starting Wirecast Video Production Software, QuickSync is not available when PCIe card is activated.
 
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Hm, that doesnt make any sense - Windows recognizing the GPU in general, but not in display settings..
I'm out of ideas right now.

Edit: Do both graphics adapters turn up in device manager? Task manager could show the driver for the IGP without actually showing if the device is available.
 
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I don't know much about Intel Quicksync, but I've heard of it.....

It SHOULD be possible to do it, even with the main monitors being on a discrete card as well.
Any Intel iGPU should be usable after the Z67/H67 series motherboards. This would include the Z490 obviously.

To test this quick...I went on my Z490 Godlike with an I7 10700, and in the BIOS, I had to enable IGD Multi-Monitor, and then the Intel iGPU would show up in device manager.
Unlike your motherboard though, my Z490 Godlike does not have video outputs for the iGPU.
However, I downloaded Handbrake just to see if it would detect it. Low and behold, even without a monitor enabled on the iGPU.
The activity log showed that Intel QSV was enabled, and was used to convert a small video.
I would wager that with the iGPU enabled, even without a 'monitor', it should still work. If it's not, then I would say it's probably an issue with the software you're using, and not the hardware.
 
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darkhawk said:
To test this quick...I went on my Z490 Godlike with an I7 10700, and in the BIOS, I had to enable IGD Multi-Monitor, and then the Intel iGPU would show up in device manager.
Unlike your motherboard though, my Z490 Godlike does not have video outputs for the iGPU.
Click to expand...
MEG Z490 Godlike has 2 Thunderbolt3 connectors that work perfectly as video and audio output ...
 
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Furna said:
MEG Z490 Godlike has 2 Thunderbolt3 connectors that work perfectly as video and audio output ...
Click to expand...
Unfortunately I don't have a thundebolt display to use for it.
But I can see the point was missed entirely on you either way.......
The point being I didn't need to have a display, or active monitor, connected to the iGPU in order to get the benefits of quicksync to work.
In the future, I would suggest concentrating on the topic at hand instead of trying to instigate further arguments that have absolutely nothing to do with the post at hand.....
 
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darkhawk said:
Unfortunately I don't have a thundebolt display to use for it.
But I can see the point was missed entirely on you either way.......
The point being I didn't need to have a display, or active monitor, connected to the iGPU in order to get the benefits of quicksync to work.
In the future, I would suggest concentrating on the topic at hand instead of trying to instigate further arguments that have absolutely nothing to do with the post at hand.....
Click to expand...
I did get the point ... just want to be precise on information about MEG Z490 Godlike
BTW there are affordable Thunderbolt3=>HDMI or Thunderbolt3=>DP cables on the market (that I currently use)
I also confirm QuickSync is working even with no connected monitor
 
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siempubli154802dd said:
Mainboard: MSI Z490-A Pro
CPU: i9-10850k
System: Windows 10 64 Bit (latest version)


Hello,

we designed the PC with the above components as a video streaming PC and decided to use the MSI board and the Intel i9-10850k, because for us Intel Quick Sync (https://www.intel.de/content/www/de...uick-sync-video/quick-sync-video-general.html) is crucial for hardware based decoding via the Intel CPU, which our chosen CPU supports (https://ark.intel.com/content/www/d...0850k-processor-20m-cache-up-to-5-20-ghz.html).

Unfortunately, we can't get Quick Sync to work with the MSI board.
Windows: We have installed all Windows 10 updates. The latest drivers for the Intel UHD Graphics 630 are also installed. In addition, the Radeon software Adrenalin 2020 Edition. Both video cards (internal and PCIe are shown in device manager)

The monitor is currently connected to the PCIe graphics card, but Quick Sync doesn't work either when we connect this to the CPU integrated graphics card (HDMI connector on the motherboard).

MSI BIOS configuration
Settings/Advanced/Integrated Graphics Configuration
- Initiate Graphic Adapter = PEG
- Integrated Graphics Share Memory = 64MB
- IGD Multi Monitor = Enabled (! > this was the tip according to Google, but didn't help - Quick Sync still doesn't work)

I ask for support how to get Quick Sync to work. Without the hardware based decoding the PC is not usable. Thank you so much for your help.
Click to expand...

I found out I had a friend with a similar setup, and he was able to use Quicksync with Overwolf and Wirecast.
His setup is :
MB: Z490-A PRO
VGA: RX 5700XT (Driver: 20.12.1)
CPU: i5-10600K

unnamed.jpg


So yes, can confirm it is possible to have it working. It sounds more like the issue is perhaps with the software that you're trying to use it with?
Maybe it's not able to detect it properly?
 
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The issue seems to be that Windows does not detect the IGP.
I would like to see a screenshot from "Windows Screen Resolution", after pressing the "Detect" button.
Maybe together we can find out what happens here. :-)
 
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Want to know if this was resolved, what I found to do is Run in Headless mode, make sure NOTHING is connected to the GPU in the PCI slot, no cables no connectors it has to remain internal only. Then on the Built-in GPU, you must connect either a monitor or some type of adapter to fool the computer into thinking there is a monitor connected. OR just connect a monitor. Then you will see both GPU in dev manager and be able to assign workloads to them. I learned this with Blue iris and Plex, Plex only uses quick sync whereas with Blueiris we can put the workload on the PCI GPU. Hope this helps.
 
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