Internet connectivity/buffering issues w/ 10Gbit Ethernet Aquantia AQC-107 NIC built in MSI Godlike Z490 mobo

next3r

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laurence1211

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Download speeds from the NAS to the computer via the AQC-107 are fine; 1.1GB/sec from my Synology FS1018 flashstation to my NVME SSD, so no complaints with intranet speeds. Since the Firewall isn't specific to a particular NIC, and the other 3 NICs have no problem with Internet, I had ruled that out, unless I'm missing something. But when I was having problems in my older X99 system about 6 months ago with an PCIE ASUS XG-C100C 10Gb NIC (also a AQC-107 chipset) that was demonstrating the exact same symptoms, I disabled the Firewall with no improvement early on in the troubleshooting. I checked all of the driver settings and compared the bad NIC against the working NICs, so I drew a blank there and ended up installing an Intel 10Gb NIC in that system which fixed the problem there too. I do not work with Linux at all, I'm afraid. The fact that I had two different systems with two different NICs--but both of them AQC-107 chipsets--was leading me to believe it could be a firmware issue. While I did flash update the firmware on the ASUS PCIE LAN adapter, it made no difference. For now, I have IPV4 disabled on the AQC-107 10Gb onboard NIC and enabled on the Realtek 2.5Gb onboard NIC. So the system is using the Realtek NIC for Internet with no buffering issues, and my intranet is still using the 10Gb NIC for data transfer since it is still a higher priority than the 2.5 Gb NIC. So at least the system is working at full efficiency while I try to figure out why the AQC-107 doesn't like my Internet feed. Thanks for your suggestions! If it is software, it isn't the browser, since I've tried Firefox, Chrome, Edge, and the original Internet Explorer. They all display dropped graphics, random loss of formatted text headers, spinning wheel when playing video, etc. All very random, but they all do it. So the only software in common would be Windows. But then I would expect there to be a lot more complaints about incompatibility with the AQC-107 chipset, but maybe it's because 10Gb just isn't that common at home yet.
10 gig is rare in peoples homes, too expensive lol. I wish i could come up with more than update the motherboard bios and nic drivers then test all the software configs but alas i cant. It has to be software because a hardware fault would kill all download throughput. Have you tested the system in safe mode?
 

mjdurstewitz

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i have this on my NB and works absolute fine ??
update FW ?? + drivers last 2.2.1

drivers

fw this or using newer

and any FW flash RISK --possible kill device
test first drivers only :-)

edit
Marvell AQtion 10Gbit Network Adapter 3.1.109 FW

Aquantia AQtion AQC107 10Gbit Network Adapter
my gt75 7re
Thanks! The latest drivers on the MSI website listed for the motherboard are 2.1.21.0 dated 2/7/2020. I wouldn't risk flashing the firmware since I believe it's part of the system bios, but trying newer drivers for the chipset is definitely worth a try. MSI hasn't been any help. All they have replied to my customer support is to say that I can open an RMA. All that will do is take my system completely down while I ship the motherboard back to them for no good reason. I really don't think it's a hardware problem.
 

next3r

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Thanks! The latest drivers on the MSI website listed for the motherboard are 2.1.21.0 dated 2/7/2020. I wouldn't risk flashing the firmware since I believe it's part of the system bios, but trying newer drivers for the chipset is definitely worth a try. MSI hasn't been any help. All they have replied to my customer support is to say that I can open an RMA. All that will do is take my system completely down while I ship the motherboard back to them for no good reason. I really don't think it's a hardware problem.
i flash my GT75 to many times
only new fw 4.x.x look weird

..but don't risk ,,,problem not possible actual check version :unsure:
send bios link ,,i check what is inside :-)
 

mjdurstewitz

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10 gig is rare in peoples homes, too expensive lol. I wish i could come up with more than update the motherboard bios and nic drivers then test all the software configs but alas i cant. It has to be software because a hardware fault would kill all download throughput. Have you tested the system in safe mode?
I haven't tested the system in safe mode because the other 3 NICS work fine without the system having to be in safe mode.
 

mjdurstewitz

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i flash my GT75 to many times
only new fw 4.x.x look weird

..but don't risk ,,,problem not possible actual check version :unsure:
send bios link ,,i check what is inside :-)
I updated the AQC-107 driver to 2.2.1.0, but I'm still getting internet video buffering with the 10Gb NIC. As soon as I disable IPV4 on the 10Gb NIC and switch to either the onboard Realtek 2.5Gb NIC, the 10Gb Intel PCIE NIC, or the onboard Wifi NIC, Internet Video runs smoothly again. Just to recap--I have swapped CAT 7 cables, switches, and routers. All the hardware has been switched. And two different computers with two different AQC-107 NICS (one built on the mobo and one ASUS PCIE XG-C100C 10Gb adapter had the same internet buffering issue. In both cases, replacing the AQC-107 NICS with Intel X540-T1 or X550-T1 NICS cleared up the problem immediately.
 

next3r

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I updated the AQC-107 driver to 2.2.1.0, but I'm still getting internet video buffering with the 10Gb NIC. As soon as I disable IPV4 on the 10Gb NIC and switch to either the onboard Realtek 2.5Gb NIC, the 10Gb Intel PCIE NIC, or the onboard Wifi NIC, Internet Video runs smoothly again.
i tested last your bios ,,but is 32mb ,,,,imposible read for me :biggrin:
flash tool ,,but not flash :unsure: -- check version ,,or in bios "system info" ??

or test write on direct support "web ticket" need last FW from MSI "tested"
 

mjdurstewitz

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i flash my GT75 to many times
only new fw 4.x.x look weird

..but don't risk ,,,problem not possible actual check version :unsure:
send bios link ,,i check what is inside :-)
Actually, I think your device driver did help. I forgot to reset the advanced settings "Recv Segment Coalescing (IPV4) and (IPV6) back to DISABLE when I installed the new driver. That was from an old thread I found in a forum, but it didn't help with my old device driver. Once I used it with your device driver, I haven't seen a youtube "spinning wheel" buffer indication. It may be too early to say it's definitely fixed, but I can say it's definitely not happening as often as it was, so I'll watch it for a while. THANK YOU!!!
 
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next3r

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check only version in HW
cmd "in folder"
atlflashupdate

*** Important notice ***
Update utility is only supported for certain systems.
Please refer README file for supported systems.

y
and now only check version
Q "not select adapter for update"

problem MSI not send original FW ,,only manual find/flash exist on MSI :(
flashtool create backup for restore ?? "still exist smal risk ,,kill your ethernet"
or last FW repair all errors :censored:

edit

progress look like this screen -full flash OR
atlflashupdate -s
no stress mode -full flash
 

mjdurstewitz

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check only version in HW
cmd "in folder"
atlflashupdate

*** Important notice ***
Update utility is only supported for certain systems.
Please refer README file for supported systems.

y
and now only check version
Q "not select adapter for update"

problem MSI not send original FW ,,only manual find/flash exist on MSI :(
flashtool create backup for restore ?? "still exist smal risk ,,kill your ethernet"
or last FW repair all errors :censored:
Yes, I would not want to risk bricking the 10Gb NIC on the motherboard, because when I was using my Intel PCIE 10Gb adapter running through the chipset, it was reducing the speed of my third NVME SSD down to two lanes (X2) and only running the 10Gb adapter in one lane (X1), so I wasn't getting maximum throughput. I much prefer to use the onboard 10Gb NIC.

I've been streaming Internet YouTube videos with the 10Gb AQC-107 for over 20 minutes now without any buffering due to the new device driver, and that's a record! So that 2.2.1.0 device driver was definitely a big help. That should definitely get onto the Z490 Godlike LAN Driver download page--but it's VERY important to note to disable those "Recv Segment Coalescing IPV4 and IPV6" settings under the Advanced tab in Device Manager after installing the device driver. Otherwise, the buffering issue remains.
 

laurence1211

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Yes, I would not want to risk bricking the 10Gb NIC on the motherboard, because when I was using my Intel PCIE 10Gb adapter running through the chipset, it was reducing the speed of my third NVME SSD down to two lanes (X2) and only running the 10Gb adapter in one lane (X1), so I wasn't getting maximum throughput. I much prefer to use the onboard 10Gb NIC.

I've been streaming Internet YouTube videos with the 10Gb AQC-107 for over 20 minutes now without any buffering due to the new device driver, and that's a record! So that 2.2.1.0 device driver was definitely a big help. That should definitely get onto the Z490 Godlike LAN Driver download page--but it's VERY important to note to disable those "Recv Segment Coalescing IPV4 and IPV6" settings under the Advanced tab in Device Manager after installing the device driver. Otherwise, the buffering issue remains.
More upto drivers available but not on any official website lol. At least you didn't rma the board. Glad the software is now fixed.
 

mjdurstewitz

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i have this on my NB and works absolute fine ??
update FW ?? + drivers last 2.2.1

drivers

fw this or using newer

and any FW flash RISK --possible kill device
test first drivers only :-)

edit
Marvell AQtion 10Gbit Network Adapter 3.1.109 FW

Aquantia AQtion AQC107 10Gbit Network Adapter
my gt75 7re
Thank you again for this device driver! I went onto the Marvell website, but the driver they had there for the AQC-107 was the same version that I had downloaded from the MSI support page for my Z490 Godlike motherboard. I'm amazed and rather bewildered that they didn't have the latest version on their own website, so I couldn't expect MSI to have it on theirs either.
 

mjdurstewitz

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More upto drivers available but not on any official website lol. At least you didn't rma the board. Glad the software is now fixed.
It sure seems so. I was 99% sure it wasn't hardware, which was why I didn't want to RMA the motherboard. But this sure was a roundabout way of getting more up to date device drivers.... I'll be doing a lot more testing before I'll be sure it's fixed, but I'm very optimistic now. Thanks again for your help!
 

mjdurstewitz

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Your issue i think is a software issue, admittedly network issues like this are above my pay grade usually, but if i was trying to fix this issue at home this is how i would go about it. Its either the firewall, Qos not acting right, the driver with a setting not right or a combo of these. You want to remove as many things from the mix as possible. Are the download speeds from the nas to the computer via the 10gig also high? This is a random thought but have you tried live booting linux and seeing if the chip works normally with the linux driver?
Edit: Todays date listed for the drivers but not sure its actually new ones: https://www.marvell.com/support/downloads.html
It's really weird that Marvel lists 2.1.21 as the most up to date driver as of today, when I just got 2.2.1.0 from the other member!
 

next3r

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It's really weird that Marvel lists 2.1.21 as the most up to date driver as of today, when I just got 2.2.1.0 from the other member!
normal ,,exist to many drivers type
whqm ,,preview test ,,beta
2.2.1 last ,,oem 2.1.21 whqm + official

same weird like intel drivers ME or chipset ,,2033 last ME
10.1.18460.8229 chipset ,.,.,.same situation date is older ,,drivers last

sdi lite + index
create rescue point before

good Sw "check current drivers vs internet store" date vs version --to many signature
use only last version ,,,not only last date drivers


,,Free ,,,and install full packages "works like torrent"
or DUMO + manual find on "station drivers" or similar web :-)

edit ,,intel chip set example 1968 year "for not overdriver drivers from windows updates" or bad signatures
but is last
Bez názvu.png
 
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mjdurstewitz

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normal ,,exist to many drivers type
whqm ,,preview test ,,beta
2.2.1 last ,,oem 2.1.21 whqm + official

same weird like intel drivers ME or chipset ,,2033 last ME
10.1.18460.8229 chipset ,.,.,.same situation date is older ,,drivers last

sdi lite + index
create rescue point before

good Sw "check current drivers vs internet store" date vs version --to many signature
use only last version ,,,not only last date drivers


,,Free ,,,and install full packages "works like torrent"
or DUMO + manual find on "station drivers" or similar web :-)
I see. I did not realize they were beta or OEM drivers. They do seem to have worked, since I tested the new drivers for several hours this evening and did not see any Internet video buffering or web pages drawn incorrectly. Thank you!!!

The only thing I had to do once I installed the device driver was to disable the two lines in the Advanced Device Manager settings that listed: "Recv Segment Coalescing (IPv4)" and "Recv Segment Coalescing (IPv6)" I was still getting video buffering until I disabled those two lines. I had those disabled with the older device driver already, because I read about that in an older ASUS ROG Forum thread, but it did not help me at the time. However, the new device driver had those settings enabled by default. Once I disabled them, the video stuttering and buffering stopped.

Thank you again!
 

next3r

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I see. I did not realize they were beta or OEM drivers. They do seem to have worked, since I tested the new drivers for several hours this evening and did not see any Internet video buffering or web pages drawn incorrectly. Thank you!!!

The only thing I had to do once I installed the device driver was to disable the two lines in the Advanced Device Manager settings that listed: "Recv Segment Coalescing (IPv4)" and "Recv Segment Coalescing (IPv6)" I was still getting video buffering until I disabled those two lines. I had those disabled with the older device driver already, because I read about that in an older ASUS ROG Forum thread, but it did not help me at the time. However, the new device driver had those settings enabled by default. Once I disabled them, the video stuttering and buffering stopped.

Thank you again!
👍 some drivers need all time update for 2004 windows
MSI push only old drivers for lot product ,,,,motherboard is best for manual find or your NEW product "web store" usable

,.,.windows updates come really fast and change to many setting - exist to many new drivers any day :censored:
somtimes need check any external web for last drivers

sorry ,,translation
 

mjdurstewitz

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👍 some drivers need all time update for 2004 windows
MSI push only old drivers for lot product ,,,,motherboard is best for manual find or your NEW product "web store" usable

,.,.windows updates come really fast and change to many setting - exist to many new drivers any day :censored:
somtimes need check any external web for last drivers

sorry ,,translation
Yes, I did look for newer drivers for the AQC-107, but I went to the Marvell website, and they did not have the driver that you gave me listed anywhere. I would have gladly downloaded it had I seen it listed as "beta" just to see if it solved my problem. I hope that MSI posts this driver soon for the Z490 Godlike motherboard along with the instruction to disable "Recv Segment Coalescing (IPv4) and (IPv6) in Device Manager. It really did solve my video buffering problem. Thank you! Edit: I updated my trouble ticket with MSI indicating that device driver 2.2.1.0, along with disabling the recv segment coalescing IPv4 and IPv6 settings in Device Manager solved my problem, as well as crediting you for solving the problem. I am really glad that I didn't take their suggestion and open an RMA and shipping my motherboard back to them.
 
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