Issue: RTX 4070 Ti Super Ventus 2x OC Edition - Displays randomly lose signal, on average, once a day

[Melkor]

Hello,

I have a problem with the graphics card. On average, once a day, my two displays loose signal, 2x Dell 27" P2719H. The PC still works as I hear the sounds in the headset, but cannot do anything about it and I have to manually reset the PC.

What I tried to fix the issue:
1) I clean reinstalled the drivers, always from NVIDIA's website or app. I had the same issue with all the drivers released this year.
2) Switched from Game Ready driver to Studio Driver but to no avail. Currently I have 572.60 Studio Driver.
3) Updated the bios for the Motherboard to the latest version.
4) Removed and put back the video card making sure it fits properly
5) Check the monitors cables, DP for one and HDMI for the other, now both with DP.
6) On the MSI website, in drivers section for the card, I saw BIOS update with the version 95.03.45.80.07. I checked with TechPower UP GUP-Z what is the BIOS version installed for the GPU and it says 95.03.45.C0.10. I thought maybe this is the issue, but when I want to install it it says Unsupported.

I cannot reproduce the issue. It happened once shortly after I started the PC with nothing opened besides the base programs, or watching something on Youtube, in a google meet call, watching a movie, playing a game, and similar apparently random moments.

I checked in Cyberpunk 2077 with Max Settings with Ray Tracing Overdrive to test the PSU if it crashes under full load but no issue there, no crash in any test.
I didn't overclocked any component since I'm interested more in stability on the long rung. Planning to upgrade the CPU in the future to be more synced with the GPU.

Previous GPU: GeForce GTX 1650 SUPER VENTUS XS OC (no issues with it for 4 years of using it)

Thank you for your help!

 

[Alan J T]

It has been noticed that this is some kind of Power problem with the GPU either the sense pins or something else to do with the cable
How do you have it connected to the Power supply are you using two separate PCIE power cables going to the adapter?

Your power Supply is on the lower end for power delivery to the GPU, A quality PSU of 700 Watt or more is advised
You can use this site to see if the PSU is of good quality
Good quality PSU dose not = Expensive PSU

Cybenetics Labs – PSU Efficiency & Noise Level Certifications - Power Supplies

www.cybenetics.com

 

[Melkor]

Hello Alan,
Thank you for your reply and suggestions!

I have 1 power cable that splits in 2. The 2 ends are connected to another cable that merge in 1 and that 1 is connected to the GPU. The first came with PSU and the latter was provided in the MSI GPU box.

Thank you as well for the link with the PSU reviews. I checked the one I have and it has AVG Efficiency of ~88%. I will use the website as guide when I'll upgrade it.

 

[Melkor]

Update:
7) Used Nvidia Clean Up tool and then installed the latest Studio Driver, version: 572.83. No issue from 19.03.25 to 25.03.25. Then today it happened again and few minutes after a forced restart, it happened a second time.
8) I check event viewer and saw an error for GameInput Service, Event 7023. Checked more info about it and followed a guide to fix it. Hopefully this was the issue. Now waiting again testing this solution.

PS: I'm adding all trials I take towards fixing this because other have similar issue and it might help them.

 

[Alan J T]

I have 1 power cable that splits in 2. The 2 ends are connected to another cable that merge in 1 and that 1 is connected to the GPU

Any chance you can use two PCIE power cables

 

[Melkor]

Hello Alan,
Thank you very much for your time and your help!
I updated the cable connection and now I have 2 PCIe cables coming from PSU and joining into one that connects to the GPU.

9) 2 PCIe cables connecting to the GPU
10) I used Windows Terminal (Administrator) with following command: sfc /scannow ... and then: DISM /Online / Cleanup-Image /RestoreHealth
(completed successfully)

(last crash 25.03.2025)

PS: Have a great day!

 

[Melkor]

Last update:
It's been 2 weeks without a single signal loss. I think the culprit was 2 different versions of GameInput Service (Event 7023) installed at the same time. Hopefully the issue will not return, like Sauron , and this thread will remain close.

PS: Thank you Alan JT for your help ^_^ and may a great day unfold ahead for you, reader!

 

[Brian198151102d1]

4I have similar issue with MSI 5070 Shadow 2x OC, my power supply is a Asrock Steel Legend SL-850G. I've noticed the random black screens are happening while I am using whatsapp on windows (opening a video maybe on whatsapp?). Screen goes off, comes back on... and sometimes it goes back off and some other times I can still use the computer. If doesnt come back on i just hit power button on my case and window shut down normally. So computer is not crashing, just the display. also I think it is happening only when I am using display port.

 

[Alan J T]

4I have similar issue with MSI 5070 Shadow 2x OC, my power supply is a Asrock Steel Legend SL-850G. I

Till Nvidia Fix the drives, there is not much we can offer in assistance for the Black Screens