Issue with CLUTCH GM11

[mobasup155a02dc]

I had switched on my PC after a day of not using it and my mouse speed has suddenly become slower, and the DPI button is not working properly - whenever I click the DPI button it only lights up the dragon logo but doesn't change DPI speed.

 

[sandervilter1234152e02cf]

I had switched on my PC after a day of not using it and my mouse speed has suddenly become slower, and the DPI button is not working properly - whenever I click the DPI button it only lights up the dragon logo but doesn't change DPI speed.

Maybe you can change dpi in dragon center, but i give you advice to keep away from MSI stuff. I updated my mouse firmware and mouse is completely dead. Never gonna buy MSI stuff again.

 

[mobasup155a02dc]

Maybe you can change dpi in dragon center, but i give you advice to keep away from MSI stuff. I updated my mouse firmware and mouse is completely dead. Never gonna buy MSI stuff again.

Thank you! I didn't know it could be changed in Dragon Center - I only thought its the button that changed the DPI. Does the pointer speed correlate to DPI as well? Like on Windows 10, what should the default pointer speed be?

 

[sandervilter1234152e02cf]

Thank you! I didn't know it could be changed in Dragon Center - I only thought its the button that changed the DPI. Does the pointer speed correlate to DPI as well? Like on Windows 10, what should the default pointer speed be?

6/11 and i hope you have enhance pointer precison off.

 

[mobasup155a02dc]

I have set it up as so, thanks!

 

[sandervilter1234152e02cf]

I have set it up as so, thanks!

Okay nice, then enjoy!

 

[daenielmojic15c502ea]

Hi, I have the same issue. every time I reboot my system, the mouse dpi will be reset to the lowest sensitivity and I need to open the dragon center and reset it to default to make if function according to its set configuration.

 

[fatedust]

Hi, I have the same issue. every time I reboot my system, the mouse dpi will be reset to the lowest sensitivity and I need to open the dragon center and reset it to default to make if function according to its set configuration.

What's your mouse firmware version? You can check it in Dragon Center > Gaming Gear > Mouse, it should be at the lower left corner.
Version 309 is the latest one if I remember right.

 

[daenielmojic15c502ea]

What's your mouse firmware version? You can check it in Dragon Center > Gaming Gear > Mouse, it should be at the lower left corner.
Version 309 is the latest one if I remember right.

thanks for replying, the current firmware is Version 309, I started to encounter the said issue after updating the dragon center in version 2.0.108.0

 

[fatedust]

I started to encounter the said issue after updating the dragon center in version 2.0.108.0

I will try to reinstall Gaming Gear function in Dragon Center.
Here's how: Dragon Center > Support > System Info > click on the trash can icon to uninstall Gaming Gear > Dragon Center will restart itself. And go back to Support > Live Update > Scan > select Gaming Gear and install.
Maybe this can fix your issue.

 

[daenielmojic15c502ea]

I will try to reinstall Gaming Gear function in Dragon Center.
Here's how: Dragon Center > Support > System Info > click on the trash can icon to uninstall Gaming Gear > Dragon Center will restart itself. And go back to Support > Live Update > Scan > select Gaming Gear and install.
Maybe this can fix your issue.

OMG! it works! I owe you a lot, thank you so much!

 

[michaelminc11fb0291]

use the dragon center to customize to dpi

 

[daenielmojic15c502ea]

use the dragon center to customize to dpi

yeah I know that but my problem is in the mouse itself. I will need to open the dragon center just to reset the mouse to its original DPI settings

 

[brandnewezz159102e3]

I have just bought the clutch gm11 mouse and keyboard cxombo and the mouse does not work at all. Any help be greatly appreciated

 

[brandnewezz159102e3]

I do not see gaming gear option on dragon center either

 

[daenielmojic15c502ea]

I have just bought the clutch gm11 mouse and keyboard cxombo and the mouse does not work at all. Any help be greatly appreciated

I already sent my clutch GM11 for RMA but if you cant find the gaming gear in the dragon center try to scan for the driver update in the support if I'm not mistaken. (I'm currently using MSI Center)

 

[deoxir155e02d9]

I've been using this mouse for a week and today its vertical and horizontal sensitivity are not the same. I already tried restarting my pc and unplugging the mouse. Nothing happened.

 

[ramieespinosa02156502dc]

suddenly stopped working.
the light from the sensor is really dim, no cursor or click registered, no rgb.