Katana GF76 3050ti

[am.riquelme715b702e7]

Hola tengo problemas con mi Katana GF76 y es que jamás me había dado este problema pero tras llevarlo a un centro de informática para que le cambiasen la pasta térmica, mi pc se ha estado apagando repentinamente y últimamente no arranca del todo, enciende y queda en reparación automática tras ello el ventilador se acelera y luego se apaga por completo. Hoy lo intenté nuevamente y ya solo enciende hasta aparecer el logo de MSI y apaga la pantalla y vuelve a encenderla mostrando el logo de MSI, es como si se reiniciara en el momento y no deja de hacer eso. Que puedo hacer al respecto?.

 

[cpsoho]

Please post in English....
Did you replace the thermal paste at MSI service center?

 

[am.riquelme715b702e7]

No, it was in an ordinary center

 

[am.riquelme715b702e7]

The notebook is outdated and lately it won't let me finish updating it.

 

[Raju]

Can you get into BIOS?
If not, you might need to go MSI service center for a check, the motherboard seems to be damaged.

 

[am.riquelme715b702e7]

Yesterday I managed to get in and try to reset it, but the fan accelerated and turned off. Today I have not managed to enter beyond the repetitive restart, it does not succeed beyond the MSI logo. This morning I managed to enter the system and I got an error message C:\WINDOWS\system32\nvapi.dll Error 0x000012f

 

[pipe_21157202de]

tengo problemas con mi laptop katana GF76 3050ti, a los pocos días de comprado su pantalla se apaga , colocandose negra y partadea, también se congela y salen píxeles de colores bloqueando por completo el manejo y me toca reiniciarlo. Pueden colaborarme con ese problema?

 

[Downey Rob]

It is suggested to refer to Notebooks FAQs, Guides and Video Tutorials to do some basic software troubleshooting first.
The general problem can sometimes be resolved by it.
- [How To] Intel graphics driver Clean Install & Update
- [How To] NVIDIA graphics driver Clean Install & Update
Try to clean install graphics drivers, then enter BIOS or use the external monitor to cross-validate.

 

[pipe_21157202de]

The steps that you shared with me were followed by following the links but the screen freezing problem persists. I don't know what to do, the truth worries me because turning it off forcibly can damage the equipment and it is supposed to be a new equipment.

 

[Downey Rob]

The steps that you shared with me were followed by following the links but the screen freezing problem persists. I don't know what to do, the truth worries me because turning it off forcibly can damage the equipment and it is supposed to be a new equipment.

Please share with us the problem happens under which usage scenario so that we might be able to point out the possible cause such as driver or device.
Did you recognize if it is the built-in display problem?
Did you change any hardware components such SSD or RAM before?
If so, you can switch back to the original component to check.

 

[pipe_21157202de]

It is suggested to refer to Notebooks FAQs, Guides and Video Tutorials to do some basic software troubleshooting first.
The general problem can sometimes be resolved by it.
- [How To] Intel graphics driver Clean Install & Update
- [How To] NVIDIA graphics driver Clean Install & Update
Try to clean install graphics drivers, then enter BIOS or use the external monitor to cross-validate.

Please share with us the problem happens under which usage scenario so that we might be able to point out the possible cause such as driver or device.
Did you recognize if it is the built-in display problem?
Did you change any hardware components such SSD or RAM before?
If so, you can switch back to the original component to check.

I begin to think that it may be a problem of the graphics card perhaps. The laptop has not been changed hardware components, this without uncovering any part of its internal components has been touched. I need a root solution since it is a recently purchased computer... 4 months

 

[Downey Rob]

I begin to think that it may be a problem of the graphics card perhaps. The laptop has not been changed hardware components, this without uncovering any part of its internal components has been touched. I need a root solution since it is a recently purchased computer... 4 months

I also want to provide you with the root cause but there is a lack of information. Furthermore, It is not normal behavior. That is why I was asking you about the usage scenario and using the external monitor to cross-validate. The problem could happen under certain conditions.