LadyMorrigan
New member
- Joined
- Aug 4, 2024
- Messages
- 12
Hello,
While playing computer games (simple games like Dave the Diver), my computer crashed 2 times. I noticed that whenever I had an achivement, it crashes but I don't know if it is just a concidence. In the first time, the game got stuck and I could not open task manager with ctrl+shift+esc and I could not press any button because the system did not respond. I had to force restart my laptop after waiting for a while. It happened on 03.08.2024 around 14:14. The second time I was still playing a simple game and it stuck again. Similarly, when I pressed the buttons the system did not respond and there was a sound came from the computer which I can only describe as "stuck" sound. Again, I had to force restart. The second crash happened on 04.08.2024 on 00:03.
I completed all Windows updates after the first crash so I did not expect a second crash. When I look at the event logs around the times I described above, I saw Kernel Power 41 (63) event. Also there is not any minidump file in C/Windows. I am using a balanced power plan and using it in Silent Mode in MSI Center. I also deleted Norton Antivirus. These are the only changes I did after I bought the laptop.
I bought this laptop last week, MSI Vector 16 HX A14V. The system info from MSI Help Desk is:
------------------
System Information
------------------
Product Name: Vector 16 HX A14VHG
OS: Microsoft Windows 11 Home Single Language 64 bit Ver.2009(OS build 22631.3880)
HDI Build: ZS7-15M1KM4-RS5 16.4.L60.34.0.2306.10
BIOS Version: E15M1IMS.90D
BIOS Release Date: 2024/04/12
EC Version: 15M1IMS2.1070204202416:00:15
CPU: Intel(R) Core(TM) i9-14900HX
Memory: 32 GB @ 2800 MHz
- 16 GB, DDR5-5600, Samsung M425R2GA3BB0-CWMOD
- 16 GB, DDR5-5600, Samsung M425R2GA3BB0-CWMOD
Graphics: Intel(R) UHD Graphics, 1024 MB
Graphics: NVIDIA GeForce RTX 4080 Laptop GPU, 4095 MB
Panel: Integrated Monitor(AU
7B2), 2560 X 1600, 240Hz, DPI 150%
VBIOS Version: 95.04.63.00.03
Drive: SSD, NVMe SAMSUNG MZVL81T0HELB-00BTW, 953,87 GB
Network: Realtek Gaming 2.5GbE Family Controller
Win32 SHIFT mode: Unsupported
Power Plan: Power Scheme GUID: 381b4222-f694-41f0-9685-ff5bb260df2e (Dengeli)
UWP User Scenario: Unsupported
UWP Graphic Switch: Unsupported
True Color mode: null
Thank you for your help.
While playing computer games (simple games like Dave the Diver), my computer crashed 2 times. I noticed that whenever I had an achivement, it crashes but I don't know if it is just a concidence. In the first time, the game got stuck and I could not open task manager with ctrl+shift+esc and I could not press any button because the system did not respond. I had to force restart my laptop after waiting for a while. It happened on 03.08.2024 around 14:14. The second time I was still playing a simple game and it stuck again. Similarly, when I pressed the buttons the system did not respond and there was a sound came from the computer which I can only describe as "stuck" sound. Again, I had to force restart. The second crash happened on 04.08.2024 on 00:03.
I completed all Windows updates after the first crash so I did not expect a second crash. When I look at the event logs around the times I described above, I saw Kernel Power 41 (63) event. Also there is not any minidump file in C/Windows. I am using a balanced power plan and using it in Silent Mode in MSI Center. I also deleted Norton Antivirus. These are the only changes I did after I bought the laptop.
I bought this laptop last week, MSI Vector 16 HX A14V. The system info from MSI Help Desk is:
------------------
System Information
------------------
Product Name: Vector 16 HX A14VHG
OS: Microsoft Windows 11 Home Single Language 64 bit Ver.2009(OS build 22631.3880)
HDI Build: ZS7-15M1KM4-RS5 16.4.L60.34.0.2306.10
BIOS Version: E15M1IMS.90D
BIOS Release Date: 2024/04/12
EC Version: 15M1IMS2.1070204202416:00:15
CPU: Intel(R) Core(TM) i9-14900HX
Memory: 32 GB @ 2800 MHz
- 16 GB, DDR5-5600, Samsung M425R2GA3BB0-CWMOD
- 16 GB, DDR5-5600, Samsung M425R2GA3BB0-CWMOD
Graphics: Intel(R) UHD Graphics, 1024 MB
Graphics: NVIDIA GeForce RTX 4080 Laptop GPU, 4095 MB
Panel: Integrated Monitor(AU

VBIOS Version: 95.04.63.00.03
Drive: SSD, NVMe SAMSUNG MZVL81T0HELB-00BTW, 953,87 GB
Network: Realtek Gaming 2.5GbE Family Controller
Win32 SHIFT mode: Unsupported
Power Plan: Power Scheme GUID: 381b4222-f694-41f0-9685-ff5bb260df2e (Dengeli)
UWP User Scenario: Unsupported
UWP Graphic Switch: Unsupported
True Color mode: null
Thank you for your help.