Keyboard Led don't turn off on GE63 Raider RGB 8RF but always show blue light

chc

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Change the color other than blue will not have the problem?

Try the SSE version downloaded on MSI website.
 

chc

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Change the color and switch off the keyboard backlight. WIll the LED always on?
 

ashishh744690613

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Your issue solved or still persist..i am facing similar issue on my msi gp75 laptop.if u found any solution please let me know
 
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I have a very similar issue to the OP. Both the original keyboard and the first replacement installed by MSI have had key colors go wonky within a few months. Now, in addition, there are about a dozen keys in random places that emit blue light even when the backlighting is turned off using function/+ key.

BIOS and MSI drivers are up to date. I tried resetting EC, keyboard, and uninstall/reinstall SSE with no change.

I strongly prefer not to throw good money after bad by replacing the keyboard. There is no reason to buy another keyboard that will start going bad after a few months.

Is there a way, through some basic MSI settings on the laptop, to completely and permanently disable/turn off the backlighting? I'd rather have a dark keyboard than look at blue lights in odd places all the time.
 

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Crazydonkey

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I have a very similar issue to the OP. Both the original keyboard and the first replacement installed by MSI have had key colors go wonky within a few months. Now, in addition, there are about a dozen keys in random places that emit blue light even when the backlighting is turned off using function/+ key.

BIOS and MSI drivers are up to date. I tried resetting EC, keyboard, and uninstall/reinstall SSE with no change.

I strongly prefer not to throw good money after bad by replacing the keyboard. There is no reason to buy another keyboard that will start going bad after a few months.

Is there a way, through some basic MSI settings on the laptop, to completely and permanently disable/turn off the backlighting? I'd rather have a dark keyboard than look at blue lights in odd places all the time.
Did you uninstall SSE keyboard in Device Manager?
Retry EC reset by pressing EC hole for 30 sec.
If EC reset and Fn/ + are not able to turn off the backlight, I think only MSI can fix the problem.
 

s.montero0215

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i have the same problem, if you fix please let me know

i have the model gl63-9sdk
 

juanigato2425105f0

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Hi ! , I have the same problem but on GL65 9sdk , if you fix please let me know.
I have tried to update the bios, reinstall steelseries, use software older versions but it didn't work.
 

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hchevallier

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Hi, anyone managed to fix this without sending the laptop back ?
My model is a GE73-8RF and I am having the exact same situation here, just different keys (let's call them the "broken" keys), and I tried the EC reset, reinstalling software, drivers... without success.

When Fn is pressed, the keys supposed to turn red do turn red, and the "broken" keys stay blue instead of black, making some of the "broken" fn keys being purple btw.
It is like those keys have an offset in the LED colour controller, on their blue value.

One interesting detail though : when powering the laptop on, only one of the keys will turn blue (very bright), before it's all of the "broken" ones which get a very dim blue.
And this single key randomly changes amongst the bunch of "broken" ones : sometimes K, sometimes I, sometimes "Return"...

Also, this problem appeared after uninstalling and reinstalling SteelSeries Engine 3 for me... which gives me hope in thinking it may be a software-related problem.

So anyone fixed it yet ?
 

Crazydonkey

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What is the version of steelseries engine did you reinstalled before the problem started?
Could you see the blue light when just boot up the system?
If it's SW problem, I think you won't see the light keep illuminating before log in to Windows.
Still suggest you contact msi directly to get a replacement.
 

benxte123b029d

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Any update about this issue? By looking at this issue, seems to me it's not a hardware but a software. I hope you will have a software update to fix this issue.
 
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I have a minor update on my situation.

First, I strongly disagree with Crazydonkey's suggestion of getting a replacement keyboard from MSI. The only exception is if your keyboard is covered by warranty. You are throwing money down the drain if you pay MSI hundreds of dollars for another keyboard that will have the same problem as the old one. Don't reward them for putting a bad keyboard in your laptop.

I have purchased an aftermarket replacement keyboard, OEM from a seller with an excellent reputation. The plan is to uninstall Steelseries keyboard, replace the keyboard myself, and then never turn on the backlighting. Hopefully, that way the same problem won't crop up again.

If you consider taking the same route, be aware that there is a metal backing plate inside the laptop housing that holds the keyboard in place. MSI decided (bizarrely) to use plastic rivets (I am not joking) to secure the metal plate in place. So you will need a plan for how to get the plate off and for how to secure it in place once the keyboard has been swapped out. My plan is to carefully file off the "head" of each rivet, remove the metal backing plate, swap the keyboard, and then to (very carefully) apply a dab of hot glue or epoxy to each of the rivet "shafts" to secure the plate.

When I swap the keyboard I am also going to check whether there are one or two connectors going from the keyboard to the motherboard. It is possible that there is a standard keyboard connector and a separate connector for the backlighting. If the latter is the case, that opens the possibility of leaving the keyboard in place and disconnecting the backlighting cable.

I make no promises regarding how quickly I will be able to swap out the keyboard. Probably by the end of the year. When I do, I will return a post a couple pictures and let you know how things went.
 

Crazydonkey

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If you can replace the keyboard by yourself, then it will be the best solution, no need msi anymore.
For the users who don't know how to swap the keyboard, disassemble the laptop will just crash the whole laptop.
Hope you can successfully swap the new keyboard and share the steps with us.
 

aradhya29155002d9

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Hi ! , I have the same problem but on GL65 9sdk , if you fix please let me know.
I have tried to update the bios, reinstall steelseries, use software older versions but it didn't work.
Coincidently brother, I have just started facing this issue with the "exactly same" keys (image attached) but in blue color. It been just a week over a year (Nov 2019) I have purchased my Laptop MSI GL65. And I am facing this issue from 2-3 days now. It got worst, it started just a few keys on numpad area, then today I noticed that 3 sections got affected from the same issue. The blue light seems to blink a little.

Please let us know if you got a fix for this.
 

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Escape

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Any resolution yet? I am also facing the same issue. I have gl659sdk laptop.
Earlier I had 3 random column always turned to red even if the keyboard backlight is disabled in SSE and brightness down to 0. Now few more keys are always lit.

Edit: Since my laptop was in warranty I gave it for servicing and they are replacing my keyboard. Let's see how long does it work.
 

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Last edited:
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Same problem here with my MSI GE 63 8RGB. Bought brand new and has been with me for the past 7 months aprox. As you can see Im having the issues shown on the attached images. It is frustrating since I've tried everything software related to no avail and I dont have the option to just disable it since that twinkling is distracting.

We can always do a collective claim to MSI in order to catch their attention on the subject....


1.1.png
1.2.png
 
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