Keyboard Led don't turn off on GE63 Raider RGB 8RF but always show blue light

Joined
Aug 5, 2020
Messages
6
Hi everyone,

I have some good and bad news on the keyboard backlighting front. Bad news is that it is impractical for all but the most dedicated and patient DIYer to replace the keyboard. Good news is that it's relatively easy to turn off the backlighting, and that applies to cases like mine where about a dozen keys were staying lit even when I tried to turn off backlighting with the function/+ key.


Why it's not practical to replace the keyboard yourself:

Take a look at the photo below. In this picture I have removed almost every part of the laptop. The black rectangle in the middle is a large strip of tape. Behind it is a metal plate, and behind that is the keyboard. Note that the metal plate is secured in place with dozens of plastic "rivets" along the edge. I peeled back a bit of the black tape and discovered that there are even more of the rivets under the tape (see the bumps under the tape?). Clipping the top of each rivet, swapping they keyboard, and re-securing the metal plate would take a very long time.

The metal backing plate is attached to a red frame, and that frame is glued to the black plate that surrounds your keyboard. When MSI replaces your keyboard they must replace the keyboard, metal plate, tape, red and black pieces as a unit. So that's a no-go on me replacing just the keyboard.

IMG_5565.jpg



*** How to turn off the backlighting, even if some of your keys are stuck with backlighting on ***

Check out the picture below that shows almost the entire bottom of the laptop. There is a piece of paper with a "1" printed on it near the upper left corner of the picture. It is laying on top of the backlighting controller (model MS-16P14). The arrow drawn just above the "1" is pointing at two flat ribbon cables, one connected and one disconnected. Those two cables provide power to the keyboard backlighting.

IMG_5575.jpg


I first powered down the keyboard, then (carefully) removed the back cover. After that I removed the two screws that hold the backlighting controller in place. They are located near where the model number is printed. Now the controller is loose, making it easy to disconnect one of the flat ribbon cables. To do that, carefully lift the hinged clamp holding the ribbon in place. I chose to disconnect the wider ribbon on the left. It runs from the backlight controller to the underside of the keyboard. Once that was done, I put everything else back together, powered up the laptop and... viola, no backlit keys!

I imagine that disconnecting the narrow cable on the right would have the same effect, but I did not test it out.


Well, I hope that is helpful to some of you. I was really tired of choosing between having most keys dark but about 15 keys in random positions still lit, or having the full keyboard lit with multiple keys off-color.

*** If you decide to follow any of the steps I describe, do your due dilligence and be careful as you work. I take no responsibility if anything goes wrong in the process. ***
 
Last edited:

alepgaming154b02dd

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Joined
Jan 26, 2021
Messages
2
Hi guys an update about this issue.

I believe its a hardware issue that i have try everything with software to solve it but i cant think of anyhing
My Laptop Model Are
GE63 Raider RGB 8re
I have seen thousand forum and non can help this. Its Like a virus on a hardware that slowly attacking it. It started with one key and then move to other and then this random blue and red light came out of nowhere.

Nothing can be disable a werid colour pop out if you play with SSE.

We are all tired of this issue yet no official statement came out from MSI
my warranty has expired and nothing i can do about it.
I gues we just had to deal with this RGB stuff.

Hate to say this but this is very common on MSI laptop....

Welp i think we can conclude that NOTHING can Be done here in term of software to help it.
 

alepgaming154b02dd

New member
Joined
Jan 26, 2021
Messages
2
Hi everyone,

I have some good and bad news on the keyboard backlighting front. Bad news is that it is impractical for all but the most dedicated and patient DIYer to replace the keyboard. Good news is that it's relatively easy to turn off the backlighting, and that applies to cases like mine where about a dozen keys were staying lit even when I tried to turn off backlighting with the function/+ key.


Why it's not practical to replace the keyboard yourself:

Take a look at the photo below. In this picture I have removed almost every part of the laptop. The black rectangle in the middle is a large strip of tape. Behind it is a metal plate, and behind that is the keyboard. Note that the metal plate is secured in place with dozens of plastic "rivets" along the edge. I peeled back a bit of the black tape and discovered that there are even more of the rivets under the tape (see the bumps under the tape?). Clipping the top of each rivet, swapping they keyboard, and re-securing the metal plate would take a very long time.

The metal backing plate is attached to a red frame, and that frame is glued to the black plate that surrounds your keyboard. When MSI replaces your keyboard they must replace the keyboard, metal plate, tape, red and black pieces as a unit. So that's a no-go on me replacing just the keyboard.

View attachment 144934


*** How to turn off the backlighting, even if some of your keys are stuck with backlighting on ***

Check out the picture below that shows almost the entire bottom of the laptop. There is a piece of paper with a "1" printed on it near the upper left corner of the picture. It is laying on top of the backlighting controller (model MS-16P14). The arrow drawn just above the "1" is pointing at two flat ribbon cables, one connected and one disconnected. Those two cables provide power to the keyboard backlighting.

View attachment 144932

I first powered down the keyboard, then (carefully) removed the back cover. After that I removed the two screws that hold the backlighting controller in place. They are located near where the model number is printed. Now the controller is loose, making it easy to disconnect one of the flat ribbon cables. To do that, carefully lift the hinged clamp holding the ribbon in place. I chose to disconnect the wider ribbon on the left. It runs from the backlight controller to the underside of the keyboard. Once that was done, I put everything else back together, powered up the laptop and... viola, no backlit keys!

I imagine that disconnecting the narrow cable on the right would have the same effect, but I did not test it out.


Well, I hope that is helpful to some of you. I was really tired of choosing between having most keys dark but about 15 keys in random positions still lit, or having the full keyboard lit with multiple keys off-color.

*** If you decide to follow any of the steps I describe, do your due dilligence and be careful as you work. I take no responsibility if anything goes wrong in the process. ***
Appreciate this note man! Your effort earn my respect!
Nontheless seems like nothing we can do here capt
 

next3r

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Joined
Jun 22, 2018
Messages
3,925

,.,.and for determine problem
try STEEL SERIES APP --change color in this zone ??
or f10 f11 -key light

or FN ++++ or ---- some models


,,.,.
last drivers
 

next3r

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Joined
Jun 22, 2018
Messages
3,925
for my GT some keys not works -- I use """MATRIX wave""" "random on/off" light in random zone
bypass repair :biggrin:
 
Joined
Aug 5, 2020
Messages
6
Appreciate this note man! Your effort earn my respect!
Nontheless seems like nothing we can do here capt
Sure thing. Happy I could help people see which hardware options are available!

Yeah, no chance MSI is going to do anything about this. In a proper world this would be handled like a recall for a car part that consistently goes bad.
 
Joined
Aug 5, 2020
Messages
6

,.,.and for determine problem
try STEEL SERIES APP --change color in this zone ??
or f10 f11 -key light

or FN ++++ or ---- some models


,,.,.
last drivers
I tried these and they did not work for me. Seems to be the same story for other posts I have seen here and in other forums regarding this issue. Haven't seen a single post from a person who said these steps worked... but MSI will keep telling people to try that.
 

Johnny5

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Jan 2, 2017
Messages
20
Yep I just got done, tearing apart my girlfriends GT72VR laptop and replacing the keyboard. The old keyboard had the space bar, f and g keys stopped working most of the time. It was a pain and took a while to replace.
The keys on the new one work, the backlight turns on but the colors are wrong. Green shows up red, red shows up green, blue doesn't show on the left side and the light intensity is not uniform across the board. The bottom of the keyboard is way brighter then the top.

Kind of annoying that:
A) my GT72VR(we have 2 of these laptops) keyboard needed to be replaced as well, but under warranty.
B) it happened to hers
C) after going through the pain of replacing it, the new keyboard still isn't right.

Its pretty terrible when you have 2 of the same machine and the problem happens on both. Then on the 2nd machine the replacement also has issues.
Along with your issue and others this highlights that there are quality issues.
 
Last edited:
Joined
Apr 19, 2021
Messages
1
Hi all!

I have an MSI GE63 RGB laptop. I had the keyboard light issue too, I couldn't turn off the keyboard lights. Its possible to fix problem just by resetting your computer. I did the reset of the windows but did not delete my personal files from the laptop. The keyboard returned to be normal.
 
Joined
Aug 29, 2020
Messages
86
I have a minor update on my situation.

First, I strongly disagree with Crazydonkey's suggestion of getting a replacement keyboard from MSI. The only exception is if your keyboard is covered by warranty. You are throwing money down the drain if you pay MSI hundreds of dollars for another keyboard that will have the same problem as the old one. Don't reward them for putting a bad keyboard in your laptop.

I have purchased an aftermarket replacement keyboard, OEM from a seller with an excellent reputation. The plan is to uninstall Steelseries keyboard, replace the keyboard myself, and then never turn on the backlighting. Hopefully, that way the same problem won't crop up again.

If you consider taking the same route, be aware that there is a metal backing plate inside the laptop housing that holds the keyboard in place. MSI decided (bizarrely) to use plastic rivets (I am not joking) to secure the metal plate in place. So you will need a plan for how to get the plate off and for how to secure it in place once the keyboard has been swapped out. My plan is to carefully file off the "head" of each rivet, remove the metal backing plate, swap the keyboard, and then to (very carefully) apply a dab of hot glue or epoxy to each of the rivet "shafts" to secure the plate.

When I swap the keyboard I am also going to check whether there are one or two connectors going from the keyboard to the motherboard. It is possible that there is a standard keyboard connector and a separate connector for the backlighting. If the latter is the case, that opens the possibility of leaving the keyboard in place and disconnecting the backlighting cable.

I make no promises regarding how quickly I will be able to swap out the keyboard. Probably by the end of the year. When I do, I will return a post a couple pictures and let you know how things went.
There should be cheaper replacement original keyboards on shopping websites. The official website is more expensive after all. The keyboards of many online retailers and the keyboards provided on the official website are all made in China. If you find a retailer in China, it will be cheaper. The price is more reasonable.
 

matgz150102d4

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Joined
May 11, 2021
Messages
3
Hi all!

I have an MSI GE63 RGB laptop. I had the keyboard light issue too, I couldn't turn off the keyboard lights. Its possible to fix problem just by resetting your computer. I did the reset of the windows but did not delete my personal files from the laptop. The keyboard returned to be normal.
Hello, looking at your post, it was possible for you to fix the issue by reseting windows? was your problem the same as other people here?
 

luis.miguel.jesus

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Oct 30, 2016
Messages
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This is 100% a software/firmware problem that for some reason MSI wont admit. It's the second time I have this issue on my Ge63. The 1st one was replaced under warranty, but the second time it happened warranty was already over. so I'm stuck with this now. Why do I say it's a software/firmware problem? Everytime it happened it coincided with either reinstalling or updating SSE. And For some reason, even after uninstalling drivers and SSE, and resetting the ECC, on boot, the keyboard somehow managed to save whatever light configuration i had previously. How is this even possible if no drivers or software is installed? Some keys even start to light up randomly after resetting the ECC before windows kicks in and the previous config is saved. I even went to the length of disassembling the laptop, removing battery and all and it still did not lose the config that was set. So It's 100% SSE updates messing up the lighting configuration on the RGB controller. problem is that I havent figured out a way to reverse them. I am not about to shell out on a new keyboard for this. that's for sure...
 

matgz150102d4

New member
Joined
May 11, 2021
Messages
3
This is 100% a software/firmware problem that for some reason MSI wont admit. It's the second time I have this issue on my Ge63. The 1st one was replaced under warranty, but the second time it happened warranty was already over. so I'm stuck with this now. Why do I say it's a software/firmware problem? Everytime it happened it coincided with either reinstalling or updating SSE. And For some reason, even after uninstalling drivers and SSE, and resetting the ECC, on boot, the keyboard somehow managed to save whatever light configuration i had previously. How is this even possible if no drivers or software is installed? Some keys even start to light up randomly after resetting the ECC before windows kicks in and the previous config is saved. I even went to the length of disassembling the laptop, removing battery and all and it still did not lose the config that was set. So It's 100% SSE updates messing up the lighting configuration on the RGB controller. problem is that I havent figured out a way to reverse them. I am not about to shell out on a new keyboard for this. that's for sure...
I think same as you, I’ve seen other people with this problem on exactly the same keys as I, it’s too much of a coincidence to think it could be hardware. I do take a lot of care of my GS63 8RE and I think it’s really hard to think it could be hardware related. I was thinking on replacing the keyboard but with the experience you explain, doing that (paying because it’s no longer on warranty) would be a big risk. It’s really sad that I love everything about this laptop but for this little reason I’m not feeling like buying another MSI laptop again, this is really frustrating.
 

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luis.miguel.jesus

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PRIVATE FIRST CLASS
Joined
Oct 30, 2016
Messages
18
Hi everyone,

I have some good and bad news on the keyboard backlighting front. Bad news is that it is impractical for all but the most dedicated and patient DIYer to replace the keyboard. Good news is that it's relatively easy to turn off the backlighting, and that applies to cases like mine where about a dozen keys were staying lit even when I tried to turn off backlighting with the function/+ key.


Why it's not practical to replace the keyboard yourself:

Take a look at the photo below. In this picture I have removed almost every part of the laptop. The black rectangle in the middle is a large strip of tape. Behind it is a metal plate, and behind that is the keyboard. Note that the metal plate is secured in place with dozens of plastic "rivets" along the edge. I peeled back a bit of the black tape and discovered that there are even more of the rivets under the tape (see the bumps under the tape?). Clipping the top of each rivet, swapping they keyboard, and re-securing the metal plate would take a very long time.

The metal backing plate is attached to a red frame, and that frame is glued to the black plate that surrounds your keyboard. When MSI replaces your keyboard they must replace the keyboard, metal plate, tape, red and black pieces as a unit. So that's a no-go on me replacing just the keyboard.

View attachment 144934


*** How to turn off the backlighting, even if some of your keys are stuck with backlighting on ***

Check out the picture below that shows almost the entire bottom of the laptop. There is a piece of paper with a "1" printed on it near the upper left corner of the picture. It is laying on top of the backlighting controller (model MS-16P14). The arrow drawn just above the "1" is pointing at two flat ribbon cables, one connected and one disconnected. Those two cables provide power to the keyboard backlighting.

View attachment 144932

I first powered down the keyboard, then (carefully) removed the back cover. After that I removed the two screws that hold the backlighting controller in place. They are located near where the model number is printed. Now the controller is loose, making it easy to disconnect one of the flat ribbon cables. To do that, carefully lift the hinged clamp holding the ribbon in place. I chose to disconnect the wider ribbon on the left. It runs from the backlight controller to the underside of the keyboard. Once that was done, I put everything else back together, powered up the laptop and... viola, no backlit keys!

I imagine that disconnecting the narrow cable on the right would have the same effect, but I did not test it out.


Well, I hope that is helpful to some of you. I was really tired of choosing between having most keys dark but about 15 keys in random positions still lit, or having the full keyboard lit with multiple keys off-color.

*** If you decide to follow any of the steps I describe, do your due dilligence and be careful as you work. I take no responsibility if anything goes wrong in the process. ***
What exact model is your btw? Mine does not have those cables, or even the Controller PCB as you describe. I have an GE 63 8RF Model.
 

luis.miguel.jesus

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Oct 30, 2016
Messages
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Coincidently brother, I have just started facing this issue with the "exactly same" keys (image attached) but in blue color. It been just a week over a year (Nov 2019) I have purchased my Laptop MSI GL65. And I am facing this issue from 2-3 days now. It got worst, it started just a few keys on numpad area, then today I noticed that 3 sections got affected from the same issue. The blue light seems to blink a little.

Please let us know if you got a fix for this.
there is no way this is a coincidence. There is something else going on here.
 

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soni2ela151b02de

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May 29, 2021
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That's how it started for me. It got worse and somehow the keyboard didn't work either. In the end, I think the internal keyboard controller also broke. I posted my problems to a Ge73 yesterday. It was easier to remove the back cover and remove the color band from the light controller.
 

next3r

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Joined
Jun 22, 2018
Messages
3,925
try EC reset

or HWdefect ,,.. a lot of keyboard lighting only works for a while ,.,.,.or some times is bad only FLEX cable connection

edit ,.,.FIX -disable lights ??
FN - Fx "light symbol"
or FN ++++ or ----- "on/off lights on keyboard"
 

fernandolob159802ea

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Jun 1, 2021
Messages
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Hi, I have a GE63VR 7RE Raider and I still have this problem since 2017. It started two months after I bought it. And everything went wrong when Windows 10 updated itself.

At first all the keys lost brightness (even pressing Fn – at the maximum bright in my case) and If I put color white on SSE they were like greenish. The solutions of Updating/Reseting BIOS, EC Firmware, SSE... DON’T WORK AT ALL. Even going back to old SSE doesn’t work.

Also when I put a light animation like waves or something like that, some keys light up at a wrong time like if they were in another part of the keyboard, spoiling the effect.

So once in a while, bored and desperated, I’m mixing different versions of SSE with old or new drivers in Windows Device Manager, getting other weird results that I’ve seen in other forums about this problem.

And now, the blue keys appeared when the keyboard was off. The only thing I can’t try is reinstalling Windows cause I use the notebook a lot.
 

next3r

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Joined
Jun 22, 2018
Messages
3,925
Hi, I have a GE63VR 7RE Raider and I still have this problem since 2017. It started two months after I bought it. And everything went wrong when Windows 10 updated itself.

At first all the keys lost brightness (even pressing Fn – at the maximum bright in my case) and If I put color white on SSE they were like greenish. The solutions of Updating/Reseting BIOS, EC Firmware, SSE... DON’T WORK AT ALL. Even going back to old SSE doesn’t work.

Also when I put a light animation like waves or something like that, some keys light up at a wrong time like if they were in another part of the keyboard, spoiling the effect.

So once in a while, bored and desperated, I’m mixing different versions of SSE with old or new drivers in Windows Device Manager, getting other weird results that I’ve seen in other forums about this problem.

And now, the blue keys appeared when the keyboard was off. The only thing I can’t try is reinstalling Windows cause I use the notebook a lot.
or WEBTICKET "new bios/EC" - fully compatible for new windows !
 
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