Keyboard Led don't turn off on GE63 Raider RGB 8RF but always show blue light

fernandolob159802ea

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Sorry but it seems that you have not fully read my first message. This is not a problem that can be solved by reseting EC or pressing Fn keys or whatever (these things were the first things I DID when the issue appeared YEARS AGO). It's an internal error between Windows 10 and SSE that has never solved. I read in other forums and here that someone "solved" it by doing a clean install of first versions of Windows 10 but I can't (and I don't want) to reinstall Windows. I'm only asking if there is another solution.
 

next3r

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Sorry but it seems that you have not fully read my first message. This is not a problem that can be solved by reseting EC or pressing Fn keys or whatever (these things were the first things I DID when the issue appeared YEARS AGO). It's an internal error between Windows 10 and SSE that has never solved. I read in other forums and here that someone "solved" it by doing a clean install of first versions of Windows 10 but I can't (and I don't want) to reinstall Windows. I'm only asking if there is another solution.
I think. ,,. turn off the lights
FAST FIX

edit ,.,.
bad translation ,.,.,.this is tested - not works .,.,,.sorry
,.,problem is FLEX CABLE + light is identical "not exist special for lights" :unsure:
////////////
,.,.,.EC reset !
you see any difference in boot ?? scree blinking or diodes blinking ?
or not works

full bios reset is tested ??
30s-50s power button when notebook run "cmos"
full - lost all custom setup / possitible boot-loop ,..,when not use DEFAULTS SETUP
similar - longer boot ,,blinking display ,.,.or not works !

edit
you need to find out if the RESET really works
,.,it's not easy to do it right "functional RESET"
 
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DEAR MSI, ITS CLEAR THIS IS A SOFTWARE BUG ( BECAUSE ITS FIXABLE IF YOU REINSTALL WINDOWS) BUT NO ONE WANTS TO DO THAT. EVEN AFTER DOING THAT UPDATING THE DRIVERS WOULD BRING BACK THE SAME PROBLEM. PLEASE FIX THIS THROUGH A SOFTWARE UPDATE. I CANNOT BELIEVE YOU GUYS ARE IGNORING A SERIOUS , YET SIMPLE SOFTWARE BUG. PLEASE PLEASE FIX THIS
 
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pyrgaris

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The same is happening to me on a ge73 raider rgb 8rf but less intense . I am not sure if the problem was there for some time but first I noticed it after an sse engine update.
I have done everything like ec reset , bios reset, uninstalling and installing sse drivers.
The only thing did not try is to reset windows to factory conditions as someone said here on the forums and the problem solved.
Is this software or hardware problem related ?
 

Crazydonkey

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Is the problem there before the system boots into OS?
If yes, the problem should be related to hardware.
 

pyrgaris

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Is the problem there before the system boots into OS?
If yes, the problem should be related to hardware.
Thanks for responding to my question .
I am not quite convinced if it is a hardware related issue.
The "problematic" keys are exactly the same as of the picture posted by the initial poster of this thread. Too much coincidence ?
Difference is mine are staying dim red ( when i disable backlighting) instead of blue.
Yes the problem remains even before the system boots into OS , but the case is that the lighting values always were stored somehow to the memory of l the laptop even if I booted into the Bios, so this doesn't say anything to me. I mean the "problematic software lighting values maybe have found their way somehow to the system memory and in every restart the problem remains. I can't find a way to reset the lighting controller. Even the EC reset etc dint delete my lighting preferences
 
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pyrgaris

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I think same as you, I’ve seen other people with this problem on exactly the same keys as I, it’s too much of a coincidence to think it could be hardware. I do take a lot of care of my GS63 8RE and I think it’s really hard to think it could be hardware related. I was thinking on replacing the keyboard but with the experience you explain, doing that (paying because it’s no longer on warranty) would be a big risk. It’s really sad that I love everything about this laptop but for this little reason I’m not feeling like buying another MSI laptop again, this is really frustrating.
Exactly the same keys! In red dim color.
 

Crazydonkey

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If in this case, I suggest you contact service center directly to swap a keyboard.
 

1950135645

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If you can replace the keyboard by yourself, then it will be the best solution, no need msi anymore.
For the users who don't know how to swap the keyboard, disassemble the laptop will just crash the whole laptop.
Hope you can successfully swap the new keyboard and share the steps with us.
The GE63 keyboard I found on Amazon, I hope to save you some money
 

pyrgaris

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The GE63 keyboard I found on Amazon, I hope to save you some money
Ok thanks! Laptop is still under warranty . I had extended my warrranty to 39 months. Anyway I would not recommed to anyone to buy onlly the keyboard. It is very difficult to seperate it from the aluminium frame upper deck.
I Asked to my service msi center and said that they replace keyboard- upper deck as a whole unit.
I found this: https://www.aliexpress.com/i/32967460483.html . Mine is the ge73 8rf
 

msiemail0154202db

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DEAR MSI, ITS CLEAR THIS IS A SOFTWARE BUG ( BECAUSE ITS FIXABLE IF YOU REINSTALL WINDOWS) BUT NO ONE WANTS TO DO THAT. EVEN AFTER DOING THAT UPDATING THE DRIVERS WOULD BRING BACK THE SAME PROBLEM. PLEASE FIX THIS THROUGH A SOFTWARE UPDATE. I CANNOT BELIEVE YOU GUYS ARE IGNORING A SERIOUS , YET SIMPLE SOFTWARE BUG. PLEASE PLEASE FIX THIS
Have you tried re-installing windows yourself? Did you see it work? Cause I was willing to do that but scared it would be for nothing. I can then prevent the drivers from updating and never update SSE.
 

msiemail0154202db

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Thanks for responding to my question .
I am not quite convinced if it is a hardware related issue.
The "problematic" keys are exactly the same as of the picture posted by the initial poster of this thread. Too much coincidence ?
Difference is mine are staying dim red ( when i disable backlighting) instead of blue.
Yes the problem remains even before the system boots into OS , but the case is that the lighting values always were stored somehow to the memory of l the laptop even if I booted into the Bios, so this doesn't say anything to me. I mean the "problematic software lighting values maybe have found their way somehow to the system memory and in every restart the problem remains. I can't find a way to reset the lighting controller. Even the EC reset etc dint delete my lighting preferences
I think the lights stay the same while in BIOS because they are not stored as data on the hard drive, but, probably, are changed directly in the keyboard itself. And they are turned off for a couple of seconds when you first turn on the laptop because the keyboard is not powered on yet, not because the Windows hasn't loaded yet. They also turn off for a second when you change the configuration/light profile in SSE. Therefore, the only way to reset the lights is by resetting the state of the system when they were functioning properly.

I also noticed that whenever I uninstall SSE, "MSI Dragon Center -> Live Update" tab says that SSE is still installed with the version "10.0.19041.1" which is the version of the default "Standard PS/2 Keyboard" driver that the Windows installs in replace of the Steelseries driver. Which gave me the feel that SSE is never really uninstalled and maybe it has some registry keys that never get deleted. That's why I am thinking of resetting Windows and get back to whichever driver and SSE versions that didn't cause the problem.

I'm only hesitant because I'm not sure it will work, especially that when I turn off the laptop for a long period (+8 hours) the lights of the damaged keys stay off for a couple of minutes even after loading Windows, but then slowly fade into the red. They also, flicker between red and magenta when I put them on pure red. Which makes me feel they are broken on a logical-hardware level.
 
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matgz150102d4

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I think the lights stay the same while in BIOS because they are not stored as data on the hard drive, but, probably, are changed directly in the keyboard itself. And they are turned off for a couple of seconds when you first turn on the laptop because the keyboard is not powered on yet, not because the Windows hasn't loaded yet. They also turn off for a second when you change the configuration/light profile in SSE. Therefore, the only way to reset the lights is by resetting the state of the system when they were functioning properly.

I also noticed that whenever I uninstall SSE, "MSI Dragon Center -> Live Update" tab says that SSE is still installed with the version "10.0.19041.1" which is the version of the default "Standard PS/2 Keyboard" driver that the Windows installs in replace of the Steelseries driver. Which gave me the feel that SSE is never really uninstalled and maybe it has some registry keys that never get deleted. That's why I am thinking of resetting Windows and get back to whichever driver and SSE versions that didn't cause the problem.

I'm only hesitant because I'm not sure it will work, especially that when I turn off the laptop for a long period (+8 hours) the lights of the damaged keys stay off for a couple of minutes even after loading Windows, but then slowly fade into the red. They also, flicker between red and magenta when I put them on pure red. Which makes me feel they are broken on a logical-hardware level.
Hello, have you found a solution for this? I'm thinking also on restoring windows but I'm really scared that all the disaster that would be installing windows and everything again just end up in the lights issue exactly the same.
 

pyrgaris

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I'm only hesitant because I'm not sure it will work, especially that when I turn off the laptop for a long period (+8 hours) the lights of the damaged keys stay off for a couple of minutes even after loading Windows, but then slowly fade into the red. They also, flicker between red and magenta when I put them on pure red. Which makes me feel they are broken on a logical-hardware level.
The same is happening to me. I think it is a hardware issue. Anyway I sent mine to the Msi Service. It is under warranty. Propably they will replace the whole keyboard deck. I will keep you informed.
I did not want to reset the Windows because I am afraid that would be uselless and a loss of time.
Maybe is this a high temperature issue? I mean my laptop it is ok temperatute wise but when playing heavy games for several howrs the keyboard can be felt quite hot in touch. Maybe these high temperatures all these years gradually wear off the rgb leds ? I am wondering. I always had the laptop on a cooler base.
 

pyrgaris

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Update: Today I called the service and they said they are going to replace the whole keyboard deck inclunding touchpad (the replacement keyboard comes as a whole upper deck part). In addition they told me they are going to change both hinges mechanism -screen bezel parts . While I did not have a problem with them they said that these are the directions from the central Msi to prevent any future problems. Propably they have aknowledged the hinge issue.
As for what caused the rgb keyboard issue they did not have any idea. My model is the Ge73 8rf.
 

msiemail0154202db

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Hello, have you found a solution for this? I'm thinking also on restoring windows but I'm really scared that all the disaster that would be installing windows and everything again just end up in the lights issue exactly the same.
No, sorry. I haven't done a reset yet either. I wanted to take a system-image backup before I reset so I can re-install from it if the windows reset was worthless, but I don't have an empty external hard disk at the moment. I advise you to do the same thing if you're planning to do a reset or re-install.
 

msiemail0154202db

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The same is happening to me. I think it is a hardware issue. Anyway I sent mine to the Msi Service. It is under warranty. Propably they will replace the whole keyboard deck. I will keep you informed.
I did not want to reset the Windows because I am afraid that would be uselless and a loss of time.
Maybe is this a high temperature issue? I mean my laptop it is ok temperatute wise but when playing heavy games for several howrs the keyboard can be felt quite hot in touch. Maybe these high temperatures all these years gradually wear off the rgb leds ? I am wondering. I always had the laptop on a cooler base.
Thanks for replying. Assuming it is a hardware issue, even if it is triggered by high temperature or electrical surges, it is still a manufacturing defect because most of us have the problem with the exact same keys, and others are saying it happened again on the replacement keyboard they got from the warranty. I don't want to alarm you, but you should minimize the use of the LEDs altogether on the new keyboard and keep it disabled most of the time.

My laptop is brand new and I first noticed the problem after one month of first-operating it, so I don't think the long period of using the laptop itself is the problem. I do, however, believe that keeping the LEDs on all the time, especially on one specific color might have something to do with it. I got this idea after watching this video.

For me, I think it happened suddenly. One day, I turned on the laptop and immediately noticed the colors of these specific keys are different from the rest, even though I had the "Steady" mode with one cyan color on all keys in SSE. It also followed a feature Windows update, I believe from 20H2 to 21H1 and/or a Steelseries update which was the one that replaced the older SSE UI app with the new "Steelseries GG" app.
GS75 Stealth 10SGS - Keyboard RGB LED Problem.jpg
 

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