Keyboard malfunction of MSI GT72VR 6RE-266NL

Patrick B

New member
Joined
Feb 27, 2017
Messages
1
Since last week the keyboard got issues with C M and both shift keys.
Sometimes they work for half an hour and suddenly when you try to press them they just don't work at all.

I've always been careful and the laptop rarely moved from the table, never spilled anything / even checked if there is anything underneath the keys.
(already unistalled & installed the keyboard, updated all drivers)

Tonight i will connect a usb keyboard to it, to see if those keys work on there.

Anyone had a problem like this before?
 

Big mac

Big mac
SECOND LIEUTENANT
Joined
Jul 1, 2020
Messages
494
I suggest you can test the keyboard in the BIOS to check if the issue is related to the driver or not. (Laptop reboot and keep pressing [DEL]-> go to the "Security" tab and select "User Password")
If the keyboard still has the same problem in the BIOS, it could be a hardware issue.
 
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