Laptop slow when closing the lid

alexmaza240156402d8

New member
Joined
Mar 5, 2021
Messages
2
I recently bought a MSI prestige 14-a10sc-067xes which has:

  • 16GB RAM
  • 1TB SSD
  • GeForce GTX 1650 4GB
  • And the important thing about this - 2 thunderbolt 3 ports
The laptop is an absolute beast, it works super well and super fast for everything BUT

I have 2 screens:

  • Philips 342B 34" UltraWide curved
  • Lenovo thinkvision blabla 23" normal
I have this 2 monitors connected to 1 hub which has 2 hdmi connections in and 1 type-c thunderbolt out; the hub admits a max of 2 FHD monitors at 60hz, so we're good in this, both monitors are FHD and the philips admits 75hz but I have it configured to 60hz

The problem is that if I have the lid of the laptop open, everything works fine, everything goes super fast and all, BUT, in the moment I close the lid it starts going EXTREMELY slow, super bad, like to open just the browser it takes 10-20 seconds when normally it takes 1-2, when I write it goes with lag, I don't know, everything goes extremely bad, but in the moment I open the lid again everything starts to go super fast and super good again. In the configuration I have selected to do nothing when the lid is closed AND I have all my drivers and all the windows updates up to date, I have windows 10 pro completely legal and everything is well configured, I don't know why is this happening.

I've been searching and people say that sometimes disabling the fast startup for any reason works but nothing. I don't know what's happening, and is only with this PC because I have other laptop (older) from the work and with this doesn't happen, this works exactly the same when is the lip open or closed, so I don't have any idea of where's the problem.

I have also called MSI technical service and they don't know what could happen either, anyone of you have any clue?

Thank you very much in advance, any information you need just ask for it

Kind regards to everyone!
 

drek4

Member
PRIVATE FIRST CLASS
Joined
Feb 18, 2018
Messages
175
Your laptop is a thin laptop, have you observed if the issue is heat related or software related.
(Do the temps increase when your lid is closed?)
 

Crazydonkey

Well-known member
SECOND LIEUTENANT
Joined
Jun 30, 2020
Messages
1,448
According to the explanation from MSI, if the ventilator is blocked when you closing the lid, there is a protection mechanism triggered to protect your laptop from overheating.
So I have to open the lid when I using my Modern 14.
 
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