LED firmware update don't show on MSI Center

[jpsfreitas1126002a4]

Hello,

My case RGB just stoped working out of no where, I opened MSI Center Mystic light and received the message shown in bellow attached image.

Following the instructions, I opened "Live Update" and went for the advanced scan, from which the app just gets stuck in sacanning, as shown in the second attached file infinite_scan (bellow).

So I then went to the msi web page for my MB, from where I could see that there was actually a tab for firmware updates and the actuall file was present, but not for download. Uninstalling and reinstalling MSI Center with the MSICenterUninstaller, rebooting system and installing the lasttest 1.0.41 version does not change a thing.
Note: First time opening MSI Center after reinstalling, driver's info is showcased nowmally, however, after a "quick" run of infinite scanning, exiting and reopening MSI Center makes driver's info disappear.
I also attach the MSI Center log info.
I would appreciate all the help!

 

[Alan J T]

Please list your Hardware >>Posting Guide<<

 

[jpsfreitas1126002a4]

Main Board: B560M PRO WIFI
Bios Version: 1.30
Video Card: AMD Radeon RX 6600
PSU brand and model: NZXT ATX PSU c750
12v rail Rating of listed PSU: 62A 12V rail
CPU: 11th Gen Intel(R) Core(TM) i5-11400 @ 2.60GHz
Memory: 2x8 GB DDR4-3200, Corsair CMW16GX4M2C3200C16
SSD/ HDD: SSD, KINGSTON SNVS500G, 465,76 GB
CPU COOLER: Arctic freezer 34 esports duo
Keyboard: Blitzwolf BW-KB1
Mouse: Corsair Harpoon RGB PRO
Case: MSI Vampiric 100R
OC: No
Operating System: Microsoft Windows 10 Pro 64 bits Ver.2009 (OS build 19044.1645)

 

[Alan J T]

you can contact MSI support and see if they can supply with stand alone LED firmware update and the flashing tool if they have it.
>>How to contact MSI.<<

 

[teletubby_po]

have you solved the error message? can you go to system infi\scan and share your LED FW version?

 

[racdavie12a502b3]

I have the same issue on my x570 Unify board.

 

[teletubby_po]

I have the same issue on my x570 Unify board.

did you do anything before the error message? LED FW update? providing MSI Center version and Mystic Light version would help as well.

 

[racdavie12a502b3]

It started around the end of February after in stalling my new Lian Li Galahad 360 aio cooler, I was using my new Lian-Li O11D Mini-S Snow Edition Case only to find an atx motherboard and Galahad 360 wont fit together so had to move my system to a spare case, Im guessing some where in that process the 00 issue started, the Phanteks case i moved back to is quite big so i decided to add some of my spare corsair leds strips... which started to fail shortly about 2 weeks after rebuilding my system and thats when i noticed the 00 debug issue, but my system is working fine now, although i cannot find the article i read about jumping pins 4-5, I have included a photo of my board and the pins you need to jump, I found a screwdriver for a few seconds to trigger the led fw updater worked best, if you need the process explaining more let me know and I`ll be glad to go through it more in depth.